Guardian Logistics Solutions

So home depot contracted this company to pick up a return. The return was scheduled for pick up on 7/14 between 10 am and 1 pm. The package was a huge bath surround 60 x 75 to be returned. I moved it outside ready to be picked up (by myself). and waited. They never came. I left to go to work. at 2:45 pm they called, leave no message and no call back reference. I have a camera system I checked package is still outside. Package was never picked up. Then I look at tracking link to see if any updates...none posted but I did screenshot it. Then I text the text service, no reply. Then I call and leave message---No reply, Then I email and contact customer service. I got a reply to send them reference code and check tracking site. I sent them code and I had already checked tracking site...now it said my tracking and reference code didn't exist. They completely deleted the tracking and reference code. Then I call and send additional emails...no response the company is ghosting me. Not only are they ghosting me they went back in their system and completely deleted the job reference and codes. This company is horrible, don't expect them to actually complete a job, or respond. If they do something wrong they will erase the evidence. Download and screen shot everything. I'm still trying to contact them, no response, and I've been hung up on.

Terrible company refused to honor promised shipping date. I can’t understand why Amazon does business with these people. The manager David was very unprofessional and refused to help. Formal complaint posted with the BBB and Amazon large freight department.

So far our experience has been horrible. The first date that was arranged for delivery of our treadmill didn't work for us as my husband and I both work during the day. So I called back and was guaranteed delivery on that Friday when my husband would be home all day. Nothing showed up. When I called they told me my delivery was coming on Monday from 5:30-9:30PM. At 7:30PM on that Monday I called to check the status of the delivery on when the approximate time would be, they told me that they had texted me that day and that I had confirmed that the delivery was changed to THIS Wednesday from 6:00-10:00PM. I was never texted, and certainly never confirmed this. When I asked for an explanation, the rude gentleman on the phone just told me that it happens and since their computer says I confirmed it there's nothing he can do and that I just need to wait. This is horrible customer service and If I ever get my treadmill I will be surprised. I will never order from a company that uses them again, extremely unprofessional!!!!!!!! EDIT- Was just called about the delivery from the delivery driver at 8:36AM on 03/07, the 3rd rescheduled date, and was told he's out to deliver it now. The confirmation I have in my email, voicemail, and text says 6:30-10:30PM. I told him that neither my husband and I are at home until after 5:30PM since we both work, and that he would have to deliver it during the scheduled delivery time. He told me that he does not get paid by the hour but instead by the deliveries and that he was not going to wait around that long and that I would have to reschedule yet again. I told him NO!!!!! I said I would not reschedule and that this is not my fault and that I was promised it would be delivered today during that time, and he continued to say he was not going to wait around for me and that he would drop it off on my front porch and text me a picture of it. HOW UNPROFESSIONAL IS THIS?!?!?!?!! If there are more updates I will continue to update this post as this is completely unacceptable!!!!

Two hours ago, Guardian Logistics delivered an adjustable bed to our house. The company I bought the bed from assured me that the delivery company would call me several days prior and give me a couple of options for delivery days. Not so. Nadine, who called me yesterday, told me they had to deliver it tomorrow morning, that she couldn't guarantee any other time. I told her this was a problem because I couldn't remove the old mattress by then. She assured me that the delivery guys would remove the old mattress. This morning, the delivery guys were not prepared to remove the old mattress. I had paid for white glove service. When I told the delivery guys that no one has ever worn shoes on our bedroom rug, they ignored this. Most respectful companies have the plastic boot covers you can easily slip on. I saw the bed's remote being set up at the foot of the bed instead of the front, and I politely asked, "shouldn't it be at the front?", and he snapped at me to let them do their job. I did feel bad that Nadine didn't communicate to the drivers that the mattress was to be taken away. Why she didn't do this, I don't know. And why she forced me to have the item delivered on a day that was convenient for them and not me, I don't know.

We were contacted at lunchtime during the work week for a 4-hour deliver window between 10:00am and 2:00pm the next day. When I explained to the scheduler that neither my husband or I could leave work on less than a day's notice's for something like this, she said that they would call back to schedule the next week. I contacted them again that evening and explained that at no point was was less than a day's lead time going to be sufficient during the work week. The "scheduling supervisor" I was transferred time told me that this was just the way their business worked and maybe it would work out next week - they only deliver between 8:00am and 5:00pm Monday through Friday. I explained the situation again that less than a day's lead time is insufficient. While I had planned on contacting Wayfair the next day after work, they attempted to deliver the dresser during the window of time that I told two people wouldn't work! Further, he called and left a message and said he was 10 minutes from the house! I contacted Wayfair customer service and explained the situation. Initially I thought I was going to be disregarded but when I explained that unless the services per the website were met, they could take the item back and I would not pay any fees. I subsequently got a phone call from Guardian with approximately 3 days notice to deliver (Thursday evening to the following Monday afternoon). It was supposed to be a delivery window of 1pm to 5pm but they called to deliver early by 12:30pm. I was able to accommodate this so we agreed to delivery early. They didn't arrive within a half an hour and when they did arrive the box was badly damaged. The driver wanted signatures for the half an hour call ahead window and the condition of the box and furniture. I told him that he could wait for us to open the box if he wanted but I wasn't going to sign for the condition of the furniture until I could see it, especially with the damaged state of the box. He wouldn't wait so I noted the box damaged on his form and noted that I couldn't see into the box to verify the furniture's condition. Also of note was the delivery driver who stated " well you're home today" to which I replied that his company had been told that we couldn't be home for the appointment time and then he complained the the dog barked at him through the door when he showed up for said, unscheduled appointment. We opened the box and the dresser was badly damaged....and by badly I mean 2 crossbars broken, bent drawer slides and 4 of the 5 plastic drawer guides were broken or cracked. Also, the backside of a drawer face was missing a chunk. It appeared the dresser had been dropped on it's side from a height. I contacted Wayfair and again explained the situation. While I had a very pleasant customer service person at Wayfair my only options to receive a replacement (no option from removing the unusable dresser) were to pick it up 1.5 hours away or use Guardian Logistics again. I recounted my previous experience to this customer service person and she assured me she would follow up on the progress of the replacement deliver. The replacement dresser shipped quickly and I was routinely using the tracking information to see when we might be contacted to schedule delivery. Per the tracking info provided by Wayfair as of the evening of 7/13/2015 it was still en route to the local delivery service (in this case Guardian Logistics). On 7/14/2015 I was home due to being sick and was leaving the house at 2:05pm for a medical appointment. At this time I saw a truck parked near our drive. The 2 young men asked if this was our address and they were here to deliver a chest of drawers. I told them that no one ever called to schedule delivery and told them that I of course didn't receive a call with a half an hour delivery window. They stated that they were told to deliver and if no one was home to leave it outside! (Note wood furniture outside on a day of forecasted rain and thunderstorms.) I left to get to the appointment on time and the furniture was left outside the garage.We then had to get it inside, in spite of the service that was supposed to be inside the entryway. I contacted customer service at Guardian and have not received a response. I will contact Wayfair to remove them as a service provider or I will never buy from them again. I also will never buy from any company that utilizes Guardian Logistics. I also plan on passing this on to friends, family, co-workers and all the social media sites we have at our disposal.

Guardian Logistics Solutions is a delivery partner with Wayfair.com. After ordering a sofa for a job (I am a home stager & re-designer), & working with my Wayfair contact to have the order expedited, as I was working in a very small time frame, I was notified via email that the sofa would arrive one day in advance of my deadline to have a home staged for photos and listing and that the moving company would call me to schedule delivery. When the day arrived and I hadn't heard from GLS I called the number on my email. I spoke with the receptionist (?) who answered the phone about the situation. She pulled up the information and informed me in a rather curt, I-don't-have-time-for-you-nor-interest-in-this-situation-being-remedied manor that the sofa had been out for delivery, the driver had called and left 2 messages and failing getting a response had left the area. !!! After checking the number that they had called, I discovered that they were dialing a number that was one digit off. No apologies, no offer of remedy, no ANYthing . Period. Only a defensive attitude and avowals that they had received the wrong information from Wayfair, and being informed that my sofa couldn't possibly be delivered before the middle of the next week (which means a delay for my client ... which means money). (My contact at Wayfair read the number that was sent to GLS. It was my exact number.) Here we are a week later and still no word from Guardian Logistics Solutions. So I called. I spoke with the same woman who presented with the same irritating, unhelpful, unapologetic attitude. I was told I would likely receive my sofa by Friday. But, if I hadn't received a call the delivery hasn't been scheduled yet. As politely as I possibly could, I explained that I hadn't received a call last week either, even though GLS had previously insisted that they had called. No response. No, "I'm so sorry about that." Not even the decency to seem abashed or embarrassed. Given the information I had received last week I had assured my client that photos could proceed on Thursday and listing on Friday. Now I must go to my client and explain that I made a serious mistake in choosing vendors As a result, I will be lucky to have this client (a real estate investor) again, or any referrals from this job. Time is money and Guardian Logistics Solutions has cost me and my client both.

REMOVE THIS COMPANY FROM YOUR LIST ANGIE

wow what a company, not only lacking in carefulness, but customer service, professionalism and ethics as well... too bad I can't give them zero stars. we recently purchased furniture and the furniture company contracted Guardian to deliver it. they delivered the furniture and put two gouges in an interior wood door frame. they tried to leave with out even saying anything about it and we called the delivery guy on it. shame on us for not noting it on the delivery invoice, we only noted the damage to the furniture, because the driver specifically said do not add it to the invoice, that is only for damage to the furniture. he said instead to call their office and speak to a specific person there. we immediately called and they requested pictures which we immediately sent. no further response... we must have called them 10 times, no reply back. now they are refusing to fix the damage because it is not noted on the invoice. gotta love it...