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ARS / Rescue Rooter Durham
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 919-213-4738! ARS / Rescue Rooter Raleigh/Durham provides professional air conditioning, heating, and plumbing services. We require background checks & drug tests on all employees. Emergency service available 24/7! License # 19719, 31710
Business highlights
Emergency services offered
49 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.3221 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 15% | ||
| 5% | ||
| 5% | ||
| 6% |
Showing 151-175 of 221 reviews
Lizbeth G.
Sep 2011
They did a great job. They are teriffic, reliable, and totally professional. They gave me advice. They are a great company to work with.
Response from ARS / Rescue Rooter Durham
"Thank you very much for taking the time to provide feedback! We are pleased to hear that we could help. If you would like to share additional comments or speak with us directly, please contact us at [email protected]. Again, we appreciate your compliment! Sincerely, Emily Marketing Manager"
Inna S.
Sep 2011
When my a/c broke last year in the July heat, I called ARS as they had been servicing our pre-existing system. They came out the next day and provided 3 options but said that the dual heating system we opted for, while being the most expensive would save us money on our bills. Once installed, it took 3 inspections for the system to pass muster, and even then, it was only because I told the inspector it was okay with me if every time the system went on, the lights blinked. They did try to fix this several times, but nothing helped anyway. The bills, by the way, used more energy and thus were higher every single month, despite this being a new more efficient "greener" system than the one we had before.
Then just a year after this new system was put in, it broke. Lo and behold, I find out an important part was left off during the installation. So they come in and put one in. It still doesn't work right. About 5 calls later, we find out the new thermostat was broken too. It all just seems like A LOT of hassle for a supposedly top of the line product. Finally they tell me that the two zones should be set no more than 5 degrees apart from each other, which they failed to tell me before. Well one area we're in constantly and one is used only when we have guests. The whole reason we split it into 2 areas was so we didn't have to cool and heat an unused area, which we told them when they designed the zone system. Anyway, my point is that the system doesn't do what it was supposed to, was not put in correctly, broke in about a year, and had trouble passing inspection. So while several of the workmen who came were professional, curteous, and competant, some were not and the whole experience left something to be desired.
Jeanne S.
Sep 2011
Everything was fine. They got it all done and cleaned up. They put in the new thermostat, and came back a few days later to put in the new air cleaner. They were very professional. When I found I was supposed to have an added detector they were to deliver in the am but they called in pm to reschedule. When I called this am to reschedule I was given what I consider attitude especially since everyone else I talked to were as polite and helpful as could be. Two hours after my second call this am I had my unit.
Response from ARS / Rescue Rooter Durham
"I would like to take this opportunity to thank you for your remarks. I would personally like to speak with you more about your service experience. Please contact me at [email protected]. Thank you for providing us with the opportunity to serve you. Sincerely, Emily Marketing Manager"
Jim W.
Sep 2011
We cancelled the contract and requested a refund for the 150 wasted service call. Have called twice and cannot get a response-or refund-so far. The contract was not cancelled based on this 1 experience. I was sick to death of them trying to sell us something everytime they came out, whole house air filter, attic fans, dehumidifiers, dust removers, extra safety switches, etc always something. Additionally they continually told me the carrier units that had worked fine for 9 years were crap, cheapest contractor-grade units made and suggested they should be replaced. Know many people that spend 15k to replace working units? A&E and Allen Kelly seem like true professionals.
Howard W.
Sep 2011
I had one brief with them that was a rapid one. They were not able to go through the crawl space on one part of my house which does not have lot of space so the guy came out and once he got under he wasn’t able to complete the job. He didn’t charge anything. He also recommended someone. They were very good especially when they weren’t able to do it, they recommended someone else. Actually what happened was that I had an outside faucet that had cracked during the last fall due to weather and I realized it once everything started coming apart. Then I had to turn the water off then call people to repair it. I really didn’t want to go through the entire weekend without water. They got somebody out so quick; they figured out the situation and said that they couldn’t help. Then they recommended somebody else. I didn’t spend anything as they weren’t able to do it. I called them late on a Friday afternoon and they called me immediately back. They told me that they would be here within an hour and they were here within an hour.
Response from ARS / Rescue Rooter Durham
"We appreciate you taking the time to provide feedback. We hope everything is and continues to work well. If you would like to share any additional feedback, please contact us at [email protected]. Again, thank you for the feedback! Sincerely, Emily Marketing Manager"
David C.
Sep 2011
I’ve had a contract with them on my heating and air conditioning system for a number of years now. They are usually punctual. They are professional. They do a thorough job and give me an explanation of what’s going on with the system. I dislike that they are a bit pushy. I have an old system and they say that I need a new system. There’s really nothing wrong with the system. It’s just that it's older. They want to up sell. It’s not terrible. I wouldn’t tell people not to use them because of that. I value their reliability. My system hasn’t had any downtime since they’ve started taking care of it. I would put that as a minor negative point and not as a reason not to use them. I have a contract with them and I still plan on using them regularly.
Joan D.
Aug 2011
- Came out to look at A/C unit. They said was so bad I would need a replacement unit. They gave me a "deal" on a new unit. I said I wanted a second opinion.
- I called for asecond opinion and got it fixed for 80.00 by another company. The service person said it just needed some cleaning and fluid.
Catherine S.
Aug 2011
ARS saved the day!!!
A year ago we purchased a new central A/C (all components, including furnace, etc.) from Artisan Comfort Systems. Initially there were delays caused by Artisan; then when the job should have completed, they discovered a broken part. Since by then it was 7pm on the Friday before the long July 4th weekend, we had to go another long, hot 4 days without A/C. The A/C died again exactly 1 year and 2 weeks from the installation date. Artisan was completely unwilling to work with us on any type of arrangement; as far as they were concerned, the warranty ended 2 weeks prior and that was that.
Since I knew it would be costly to repair, I went through my home warranty company, who assigned the job to ARS. THANK GOODNESS FOR ARS!
ARS discovered the broken component, but learned that Trane makes these parts upon request and it could take up to 5 days for the part to be completed. After several days, I became quite frustrated with the fact that Trane would not provide an estimated ship date, which I had requested to aid in planning for how much longer my family needed to be out of the house. I was also frustrated to have paid so much for this system, only to have had broken components both at install and again barely a year later, and couldn't understand why they couldn't take a part from another existing system.
The ARS Parts Manager (Bill) was a life saver! He not only patiently listened to me vent (even though neither he nor ARS were the cause of any of the problems) but intervened on my behalf as much as possible. He worked with the ARS Trane rep, and was able to arrange for the entire outdoor unit to be replaced. In addition, he told me that the system had never been registered with Trane, which meant that instead of a 10 year warranty on parts, I only had a 5 year warranty on parts. He usually does this on behalf of ARS customers; Artisan not only hadn't done this on my behalf, they hadn't even bother to tel me that I needed to do it! Bill took care of this, too, and now I have a registered system which includes the full parts warranty.
If I had to do it all over again, I would have gone to ARS for initial installation. I can't go back, but we will most definitely be contacting ARS for all of our service needs in the future.
A year ago we purchased a new central A/C (all components, including furnace, etc.) from Artisan Comfort Systems. Initially there were delays caused by Artisan; then when the job should have completed, they discovered a broken part. Since by then it was 7pm on the Friday before the long July 4th weekend, we had to go another long, hot 4 days without A/C. The A/C died again exactly 1 year and 2 weeks from the installation date. Artisan was completely unwilling to work with us on any type of arrangement; as far as they were concerned, the warranty ended 2 weeks prior and that was that.
Since I knew it would be costly to repair, I went through my home warranty company, who assigned the job to ARS. THANK GOODNESS FOR ARS!
ARS discovered the broken component, but learned that Trane makes these parts upon request and it could take up to 5 days for the part to be completed. After several days, I became quite frustrated with the fact that Trane would not provide an estimated ship date, which I had requested to aid in planning for how much longer my family needed to be out of the house. I was also frustrated to have paid so much for this system, only to have had broken components both at install and again barely a year later, and couldn't understand why they couldn't take a part from another existing system.
The ARS Parts Manager (Bill) was a life saver! He not only patiently listened to me vent (even though neither he nor ARS were the cause of any of the problems) but intervened on my behalf as much as possible. He worked with the ARS Trane rep, and was able to arrange for the entire outdoor unit to be replaced. In addition, he told me that the system had never been registered with Trane, which meant that instead of a 10 year warranty on parts, I only had a 5 year warranty on parts. He usually does this on behalf of ARS customers; Artisan not only hadn't done this on my behalf, they hadn't even bother to tel me that I needed to do it! Bill took care of this, too, and now I have a registered system which includes the full parts warranty.
If I had to do it all over again, I would have gone to ARS for initial installation. I can't go back, but we will most definitely be contacting ARS for all of our service needs in the future.
Response from ARS / Rescue Rooter Durham
"We are delighted to hear that we met your expectations! We value your business and thank you for this valuable feedback. It is my goal to ensure all experiences are this successful. Please share more of your service experience at [email protected] and I will personally be in touch. Thank you again for your feedback and we hope to have the pleasure of serving you again. Sincerely, Emily Marketing Manager"
Dick W.
Aug 2011
They are very professional - scheduling and punctuality are outstanding and make it very easy to do business.
However, the last time we engaged them was when they volunteered to quote a tankless hot water heater while they were out working an HVAC repair. When I compared their quote and recommendations to another company - I was shocked at their higher pricing. Also, the other company explained the pros/cons of using two different systems whereas ARS only promoted one of them. That left me with a sour taste and I have since dropped their service.
However, the last time we engaged them was when they volunteered to quote a tankless hot water heater while they were out working an HVAC repair. When I compared their quote and recommendations to another company - I was shocked at their higher pricing. Also, the other company explained the pros/cons of using two different systems whereas ARS only promoted one of them. That left me with a sour taste and I have since dropped their service.
Ronald S.
Aug 2011
They were pretty good. I did not have any trouble with them. They did what they said they were going to do. My unit is pretty old and they tried to sell me a new unit, but they were not too pushy about it. They were on time. I will continue to use them in the future.
Response from ARS / Rescue Rooter Durham
"We truly enjoyed working with you and feel honored to be your chosen HVAC company. Your business is much appreciated and we will do our very best to continue to meet your expectations. We would like to know how we can continue your patronage and ask that you please send suggestions here, [email protected]. Thanks again! We look forward to serving you for many years to come. Sincerely, Emily Marketing Coordinator"
Charles K.
Jul 2011
Excellent service
Response from ARS / Rescue Rooter Durham
"We appreciate you taking the time to provide feedback. It is great to hear that you were pleased with our service. We hope everything is and continues to work well. If you would like to share any additional feedback, please contact us at [email protected]. Again, thank you for the compliment! Sincerely, Emily Marketing Coordinator"
Miguel L.
Jul 2011
They are very prompt and did good work. I rate them high overall, and I will use them again in the future.
Steven W.
Jun 2011
They were great. They came right out. They did what I asked them to do. They were fine. He was recommended by my neighbor, so he was like half of what the other bids we. He had all the equipment that worked. It was hard to find such a provider before.
Response from ARS / Rescue Rooter Durham
"Thank you very much for taking the time to provide feedback! We are pleased to hear that we could help. If you would like to share additional comments or speak with us directly, please contact us at [email protected]. Again, we appreciate your compliment! Sincerely, Emily Marketing Coordinator"
David S.
Jun 2011
Annual A/C checkup. Sold me an overflow cut-off switch for $189, and wired it in. After they worked on the wiring, the A/C didn't work. Visited to fix it - said he found the problem. Then the heating didn't work. Third visit with two men - said they found a shorted out wire. A few days later, AC not working again. Currently looking for another company to get a second opinion. I'm not sure of the competence of the ARS folks anymore after two extra visits. On the plus side, they did send me a partial refund of $89 for the inconvenience.
I got another company to come out - found what was probably the problem - dates back several years to poor original installation by ARS.
I got another company to come out - found what was probably the problem - dates back several years to poor original installation by ARS.
Jane K.
Jun 2011
See above.
Response from ARS / Rescue Rooter Durham
"Thank you for your feedback. All of our businesses within the ARS/Rescue Rooter Network are committed to exceptional customer service. If you would like to share additional comments or speak with us directly, please contact us at [email protected]. Again, we appreciate your compliment! Sincerely, Emily Marketing Coordinator"
Brian D.
May 2011
After getting the quotes I did some research. I found out the ARS technicians get paid extra for the extras they sell. The prices I was quoted were about 25% more than others I received. Although ARS personnel are polite, clean, on time, etc., my wife and I always feel like they are trying to put one over on us. I cannot say that there is anything wrong with their work. That being said, my perception is that something doesn't feel right.
Frank K.
May 2011
see above
Kristen B.
Apr 2011
Worker was professional and I felt like he did a good job at a fair price.
Josh H.
Apr 2011
They came the same day. The guys were professional. They fixed the problem, which was good. I thought their price was high.
Roberta A.
Mar 2011
They are dependable. They call before they come. They were very puntual.
Judith M.
Mar 2011
I called to get an estimate for an outdoor faucet replacement. The estimate charge was $79 (non-refundable if you don't go with their service) plus the repair. Needless to say, I didn't hire them.
Pam B.
Mar 2011
The estimator was great and very responsive to all of my concerns. H also fixed some minor issues. They checked out the job, time and again. The plumbers were very professional, thorough and took pride in the work they did. They had to make some holes in the drywall and they had a dry wall specialist, fix the same. I had a wonderful experience and will surely use their services in the future.
Rebecca D.
Mar 2011
I've used them several times for my furnace and AC check-ups, and always been happy with their work. They show up on time, are willing to climb under my house to check out the furnace, and are careful not to track dirt into my house.
Jason R.
Feb 2011
apparently they have no idea what they're doing
Patrick B.
Feb 2011
They installed a system at our previous residence and had or maintenance there. We didn't move that far and they are consistent. They show up on time and seem to do a good job. They come by twice a year and check on things and we haven't had any trouble with our systems yet, I'll get a quote from them when it's time to replace these systems. They've never had an opportunity to go out of their way and make an astounding impression, but they've been steady and reliable. I haven't shopped the price. They hunt me down for when they're going to come by in the spring and the fall and I appreciate that. They are here when they say they'll be here.
Licensing
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FAQ
ARS / Rescue Rooter Durham is currently rated 4.3 overall out of 5.
ARS / Rescue Rooter Durham accepts the following forms of payment: CreditCard
Yes, ARS / Rescue Rooter Durham offers free project estimates.
No, ARS / Rescue Rooter Durham does not offer eco-friendly accreditations.
No, ARS / Rescue Rooter Durham does not offer a senior discount.
Yes, ARS / Rescue Rooter Durham offers emergency services.
No, ARS / Rescue Rooter Durham does not offer warranties.