
ACL Outdoor Lighting
About us
Call us now at (704) 309-5231! We cover outdoor lighting and new installation and repairs on our own products only. We do not offer repairs of products installed by other providers. ***2010, 2011, 2013, 2014 AND 2015 SUPER SERVICE AWARD WINNER!!! DBA - At Cost Outdoor Lighting Of The Carolinas. Additional Address - 8564 Hagers Ferry Road Denver, NC 28037
Business highlights
Services we offer
Installation of new cast brass LED lighting for walkways, fountains, up lighting of home and landscaping. Full repair service to existing customers. ACL will add additional equipment to existing working systems of other companies., walls
Amenities
Free Estimates
Yes
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We noticed that the thermostat on our 1st floor had lost power after he completed his work. We called and asked him about it and he offered some suggestions and took a look. He wasn't able to determine the problem so we had to call in an HVAC repair person. That person discovered that a pipe had been kicked in our crawlspace that accidentally tripped a safety mechanism to shut down our system. It was a quick fix but cost us $75 for the visit. Since Larry had asked us if we had determined the cause, we let him know that the pipe may have been accidentally kicked when he was working in the crawlspace. He offered and sent us a $75 check after he we let him know that the HVAC person told us it was due to someone working in the crawlspace. Larry's integrity and quality of work is top notch.
We would definitely use Larry again if we want to expand our landscape lighting in the future!
UPDATE! ! WITHIN A DAY OF MY PREVIOUS REVIEW, LARRY FIXED EVERYTHING AND APOLOGIZED FOR THE MISCOMMUNICATION. HE REPAIRED THE BROKEN FIXTURES AND REPLACED THE LIGHT SENSOR WITH A TIMER. IT SEEMS HE WAS EITHER NOT RECEIVING THE PHONE MESSAGES I HAD LEFT, OR THERE WAS A MIXUP IN WHICH NUMBER I WAS CALLING. EITHER WAY, HE MADE IT CLEAR TO ME THAT CARES DEEPLY ABOUT HIS WORK, HIS CUSTOMER SERVICE, AND HIS REPUTATION.
"I remember this job very well. I believe the lights were actually installed in 2008. I am confused on the comment of not returning your calls to rectify the issues. I did not get a call on my business line or cell phone that I can recall. As you can see by my past jobs, it is way out of character for me to just ignore customers. Several of my customers that commented on Angie's List are repeat customers. Just in case you have been calling the wrong number please call my cell phone at 704-309-5231. I have no problem making any repairs to your lighting system. Our warranty states that we provide a one year warranty on bulbs and a lifetime on fixtures. With that being said, we do not cover damage caused by animals, people or acts of nature. I am curious to see the damage because the fixtures are made of PVC and the inside of fixtures are stainless steel. In ten years of business I am yet to see one fixture broken, with the exception of a customer who drove over one with a lawn mower. I am not exactly sure what you are asking for and I am a little upset that you have posted this on Angie's List without true merit. I would appreciate it if after we rectify this issue you make appropriate changes. I will be following up with you soon."
Licensing
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