Williams Subaru

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I think their price is average. I have been with dealership for forever. I have had pretty good experiences with them. It has been many, many years and several cars. I try to do all my regular maintenance with them. I get confidence from their work. They asked if I needed a loaner. I have had collusion and body work done there. They have been good.

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I keep going back because I think they're trustworthy which is a big deal with auto stuff, because that's been a problem at times. The quality of the work and the fact that they know my car, they have all the details in their computer, so that's really helpful.  You're able to schedule when you want it to go in and they're pretty good about keeping to that schedule.

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brought in car and said it would be two days to do job. gave me a rental car for no charge. two days later I picked up my car and was very satisfied with work. Shawn , sales manager, gave me satisfaction with great service on my new car of two weeks.

It was a good experience and traded well in selling.

I had a gas smell in my car that would not go away. I had already gone to my mom and pa mechanic a year or two before that and after flushing the system and going through his process he was not able to fix it. Then I went to another company that is a chain and basically I spent $200 there to no avail. So, I finally went to the dealership because they sell Subarus and they fix Subarus and no body knows Subaru better than Subaru. People always say that the dealership is so much more expensive, however I finally went ahead and took it to the dealership and they knew pretty quickly what was wrong and corrected the problem. They fixed the problem for probably $250-$300, which was half of what I had spent with the other two locations for trying to fix the problem. So, going forward I will only take my Subaru to the Subaru dealership because they know their cars and they know what hiccups each model has for each year and what is the common problem. I had a very pleasant experience with them. It was much better price than I anticipated. They dropped me off to work. Larry, that works there was a great man. He was very upfront, very honest and I really enjoyed working with him. They do have great mechanics.

They do a very good job and they have done so consistently. Just like all service departments at the dealerships, they are expensive and that is nothing abnormal.

I am a regular customer and we have a good relationship. I was surprised by it but they said that I should not worry about it. It is indicative of their service. They are very personable and reasonable. Before that, my father run into the pool with one of our cars. They said that it is not an isolated experience. My father said that the car has problem and has to be wiggle on the road. They worked with me on that. They had a strong army and did what I did not want to do. They let me know that they could do more if I want it to be perfect again. I said that it was not necessary and they were just very collaborative. Every time they complete a car, they will leave a handwritten note inside, thanking you for coming.

They have been very professional, efficient and courteous. On one occasion when I wasn't sure if something I was hearing was right, the service manager rode in the car with me to determine what was going on. It is farther away from me than the original dealership but I feel they give better service so it is worth the drive.

On July 21, 3 1/2 months after I bought the car, two warning lights came on when I started the car. Worse than that, it lacked normal power. Going uphill the maximum speed dropped into the forties. I drove directly to Subaru dealer closest to me, in Whitefish, Montana.

Their initial assessment was that the problem was related to the and quot;aftermarketand quot; cruise control. I said that the cruise control had been installed under the direction of the dealer, and the only one I had ever paid was a Subaru dealer. No matter, it was not covered. They said I would need to bring the car back to the service department in Whitefish and leave it for several hours.

I spoke on the phone with Folger in Charlotte. They informed me that problems with the cruise control were NOT covered by any Subaru warranties. They said I could only get the cruise control repaired under warranty if I returned to Charlotte and had the original installer do the work. I explained that the important problem was not the cruise control exactly, but that the car had no power. I couldn't drive the 2400 miles back to Charlotte if I wanted to.

I brought the car back to the dealer in Whitefish for more extensive investigation. I paid them $105 to disconnect the cruise control. Ten minutes after I drove away, a different warning light came on, but the power seemed normal. I called them. We agreed to discuss the issue on Monday and make another appointment.

Unfortunately the following day, a Saturday, as I was driving on a straight, flat highway, the car's speed suddenly dropped from 70 to 30. I was in an area without cell phone service, which is most of Montana. I turned the car around and crawled a few miles at 15-30 mph back to the nearest cell coverage area. I called Subaru Roadside Assistance. They sent a tow truck to haul the car back to the dealer in Whitefish.

Let's review: I have a car that is less than three months old. It has 8,000 miles on it. It has been in the shop three times at my expense. It almost left me stranded in an area without cell service. It has been towed. I was not provided with a ride home and had to spend two hours sitting on a curb waiting for a friend to make the 60-mile trip to pick me up. I now have a car without cruise control, but have paid for cruise control and paid again to have it removed. The cause of all this trouble is a device installed under the supervision of Folger Subaru. They did it in order to sell me a car because I wouldn't have bought one without cruise control. They not only didn't tell me about the lack of transportable warranty on the device, they assured me the car was covered bumper to bumper wherever I might go.

So far Folger Subaru has declined to do anything at all to make this situation right. I've contact Subaru of America. The case manager there said he has not gotten a return phone call from Folger for the past week.

Folger lied to me during the sales process. I never, ever would have bought the car without cruise control, or if they had let me know that any problems caused by the cruise control would not be covered once I left the Charlotte area. They knew I was about to move away, and assured me several times that I was completely covered no matter where I went with the car.

Now that I've had problems, Folger had been completely unhelpful in resolving the problems, either with material assistance or financially. I want to replace the car with a car that has factory cruise control. I think that Folger should refund the money I paid for the cruise control, for the money I spent to have it removed, and for some of the expenses of the sale, which I will have to pay again in order to buy another car, for instance the documentation fee. The price I paid for the car is $4000 higher than the price I have been offered on the car as a trade in four months later. I would never have bought the car if Folger had been honest during the sale.

In almost forty years of owning cars, this is the worst experience I've had with a dealer and with a car. Problems occur, but a reputable company will try to make info right. So far Folger has completely failed to do that.

i would recommend to all.

I have been doing business here for 10-12 years. They are very nice and do a good job.

They have always been able to do the work in a timely manner. As far as I can tell they have always been honest about what work was necessary and what work was not. When I had a problem that could not be resolved in another city with several tries they were able to resolve it with one try. I have not had any problems with them. I think that the deserve all A's for their service.

They went above and beyond. The manager of the body repair shop, Mark Tantillo, did an excellent job. I took my car in one day and got it back when they said they would have it done. They did an expert job and gave me a fair price.

I like their service department. They are honest and their price is reasonable. They do the work that they say they are going to do. They respond to complaints. Their sales and finance people are very professional.

They gave me a warranty and service the car. The test drive was good. I thought it was interesting that you couldn t hear the car running even standing right next to it. The experience with the sales person was average.

Bill Morgan is an awesome gentleman and does great work. He also takes care of his clients. He goes beyond the call of duty as far as taking care of situations. He is an all around good guy. He has taken care of our cars for several years now. He is also very detailed oriented and family friendly.

They're pretty good and I would use them again in the future.

Went great! The repair is perfect. They finished in less time than they said, and they worked with the insurance company that was paying to ensure a spot-on estimate. Would definitely recommend.

They are very good at what they do. They take care of their customers very well in both service and sales.

They had done some body work for me several years ago and I've always been satisfied with them. As far as I'm concerned, their work is excellent.