Water Works Plumbing

I'll say out of the gate that Larry is one of the nicest guys you will ever meet. His company did the original work on a garage to cottage conversion behind my home. Great original work. They installed a water pump to pump water from the cottage back to the main house's plumbing. The pump has an electrical short and I have to literally kick the pipe above ground to kick start the pump about once a month. When it's not working water has backed up and overflowed in the cottage which has hardwood floors. I called Larry 2-3 weeks ago to place a service call and he said "I'll be there tomorrow." He has never shown up and I've called back 5-6 times and left messages. He simply refuses to call back or show up. Sadly, I will NEVER use this company again for anything.

It hurts to have to write this review. A few years ago, Larry did all the plumbing on my kitchen renovation, brought in as a subcontractor by my general contractor. He did all that work brilliantly, is a great guy, and in fact went above and beyond to proactively fix things peripheral to the main job but which he found were out of code compliance (inherited from previous owners of the house). He was one of the better providers I've worked with and had a great outlook and always a laugh. So when I had some simple plumbing work to do recently, I tried Larry again. First time I called to set an appointment, no one returned my call for a week. After that (obviously this was not emergency work!), I called again; Larry answered immediately and we set an appointment for the next week. On day of appointment, Larry did not show on time. I called him three times (about 30, 60, and 120 minutes after the appointment time) to see what was going on. No answer; I left messages. He never showed at all, and never called me back to explain or reschedule. It's too bad; I know Larry''s work is high-quality, but someone who makes me stay home from work for a no-show is not going to get called again.

See above

Excellent!

I was referred to Larry with Waterworks by a friend. Larry was very friendly and helpful over the phone and explained how much it would cost. He arrived on time and was very professional, and I especially appreciated that he was very clean and careful to do a nice job and not damage anything in my home. Everything that he did looks and works great and he followed up with me a few days later to make sure there were no problems. Plus he was very knowledgeable and spent time exlaining water heater options for another part of the house. It was a very positive experience which I was thankful for after past experiences with other plumbers.