United Water Restoration of Charlotte

I was concerned about possible mold or moisture problems in my crawlspace so I called United Water Restoration Group. Rob came out to do a free assessment and spent a significant amount of time carefully evaluating my two split crawlspaces. Rather than try to sell me an â  encapsulationâ  or other services I really didnâ  t need, he sat down with me and showed me pictures of the crawlspace along with detailed moisture readings of my subfloor and floor joists. His recommendations were carefully thought out to focus on what things would make the biggest difference (gutters, for instance) to control moisture in my crawlspace. He also pointed out some issues that might need further evaluation by a structural engineer and provided me with a referral to someone he trusts. It was refreshing to see real customer service rather than a hard sell for something that I donâ  t really need. I really felt like he approached my inspection as if it was his own house. I would highly recommend this company if you have any fire, water, or mold issues that need to be addressed. Great integrity and very honest.

On January 9, 2024, we experienced what we now know was a 25-year rain. Unfortunately, our entire basement flooded with rising waters at a rate we could not control. Water entry began at approximately 2 pm. We were unhinged! Once we realized we were handcuffed to the situation, we started processing, â How are we getting this water out of here?â After several phone calls and a Facebook post, one of our sweet friends mentioned United Water Restoration Group. The owner was a patient of hers, and she highly recommended his company. I called immediately, and Rob answered. In less than two hours, he and his team arrived at our home and instantly started extracting the water. They lifted our furniture onto protective footings, rolled up rugs, immediately brought in ten drying fans, and three industrial-sized dehumidifiers. They did it with the utmost care and efficiency. The entire team was amazingly professional, courteous, knowledgeable, and friendly. Equipment was clean and powerful. It took more than a week to dry out. Every single day, someone from their team either called or stopped by to check on the progress. I can honestly say, our story would have had a much different result had it not been for this companyâ s promptness and attention to detail. We are entirely grateful that water was only an issue for a matter of a few hours - thanks to this fantastic company. We cannot sing their praises enough - they are saved as FAVORITES in our phone so that we can recommend them the same way it was paid forward to us! Thank you, Rob, Cindy, Jesse, and the entire team. The Vinings are forever grateful!

Team was at our house in under an hour to start the water mitigation after a water pipe burst and was undetected for days while we were away on vacation. The hauled away the damaged flooring, walls and insulation. Staff came by daily to check on the condition of the floor & walls, and adjust the drying fans. The staff responded to call & emails timely AND assisted with insurance company questions and related. Highly recommended.

If I could give 100 stars, I would! I had water damage on July 3rd of this year. After removing the water from the floor, I thought I was done... until I went to my garage and noticed water dripping from the ceiling. At that point, I knew I was in trouble. I went to Google, and UWRG was the first hit I saw. Panicking and with high anxiety, I called the number. I spoke with Rob (owner), who was lovely, sweet, and reassuring. About 30 minutes-1 hour later, Rob and Jeron were at my house to assess the damage. I explained how I worried about my garage as the water dripped from my ceiling. After using the infrared technology, Rob informed me that I would need to claim as there was damage to my garage ceiling. My worst nightmare was actualized (home insurance). The home insurance I had came with the builder (I am in a new build of 4+ years), and my intuition told me that I would have to fight to get things done correctly... and I was right. Without UWRG, I would've given up on the process. I had to file a complaint with the NC Department of Insurance Commission (thanks to UWRG for the tip) as the adjuster wanted to pay 50% of the mitigation cost. To be clear, the mitigation cost was for the emergency work that UWRG had to do to remove the water damage. I had humidifiers running for ten days to dry out my walls. Mitigation costs are COVERED LOSSES. This means your home insurance company HAS to pay this cost. After filing my complaint, UWGR received 100% of the covered loss payment. I wish that were the end of the story, but it wasn't. I (the homeowner), the mortgage company, and UWGR must sign the checks. I signed the checks and sent them to my mortgage company (through overnight mail), where one of the checks was lost. I didn't realize this until I called and had them hunt down the checks. At that point, they took full responsibility and admitted they lost the checks. I contacted my home insurance company to have the one check canceled and reissued. My home insurance company canceled BOTH checks and reissued them. The problem was UWRG deposited the other check. Karen G of UWRG was soo helpful in my time of need. Whenever I was highly stressed or anxious (whenever I thought of this situation), she would calm me down and provide pointers on how to mitigate the numerous issues. At no point in the process did Karen, Rob, or anyone at UWRG become frustrated with me, even though I was extremely frustrated in the process, as we (myself and UWRG) did everything correctly to get this unfortunate situation handled correctly. As I said in the beginning, my water damage happened on July 3rd, 2022. All checks for the covered loss and rebuild were finalized on November 20th, 2022. That is four months, which is way too long. For those that do not know, you have 180 days (or six months) after the filing of the claim to send in invoices for repairs. I was starting to get worried as my six months ended on January 3rd, 2023. I hope none of you reading this review have to deal with water damage or any loss to your home. If you do, I would HIGHLY suggest having UWRG be your representative to get your home back to its original state. Without UWRG, my home would still be a disaster. I cannot thank them enough for guiding me through this horrible process.

I would highly recommend this company! We had a property we were working on that had a tree fall on the roof during a rain storm causing water damage. We called United Water Restoration Group. They were quick to respond and very professional. Definitely hope not to have any future water issues but if we do I know who to call!

Our four-year-old son decided to create an "ocean" in the bathroom by plugging up the sink while the water ran, and within 10 minutes, we had a flood that extended into the hallway, our daughters' bedroom, and through the floor into the garage. Joel and William answered our call and came out immediately to start the remediation process. They were reassuring, incredibly responsive and professional. We could not have asked for a better team to support us in remediating the water to ensure we won't have any lasting damage. Thank you!

We had a leak in our master shower that required remediation. We weren't sure who to contact since we had lived in the area for only a few months. We contacted United Water Restoration Group and were impressed from the very first meeting. Joel Williams was our first point of contact and was extremely knowledgeable about the remediation process as well as the insurance process. He worked with our insurance giving them all the detailed reports and photos to help support our claim. His confidence and knowledge made us feel extremely comfortable in this stressful situation. Joel stayed in constant contact and answered the phone whenever I called and when he couldn't he called me back very shortly after leaving any messages. Everyone was professional, courteous and thorough. We highly recommend this company for their water remediation services!!!

I was so stressed because I had water coming up through my floors. I called and Joel was sent over immediately to assess the situation. Within 2 hours Brandon and Allen showed up to start the process of sucking the water up and attempting to dry the floor planks. All 3 guys were extremely friendly and knowledgeable. I asked a lot of questions because I have never dealt with anything like this. They answered all my questions in-depth, with a smile. Over the next week or so they came to my house almost daily, along with William, to check and adjust the equipment. Whenever I called, they answered. They arrived on time. I cannot say enough about these guys! Very professional, cleaned up everything before, during, and after. I am 100% satisfied and highly recommend!!!

Rob Fischmann showed up on time and went right to work. He is very knowledgeable, professional and polite. They located the source of the leak and help me to file the claim and what I expected since it is roof leak from rain. He is very patience to ensure me problem could be fixed. So glad that he was here to locate the problem for me. I definitely will recommend them to my friends.

I had a leak in house and united water restoration team came in and stabilized it. They were really professional, the owner herself came in and explained us the process. They did demo only for things which should and they were fairly reasonable. They also worked with insurance company and took care of it. They are honest company who's prime job is customer satisfaction. Joe sabo was the best who took care of it and made sure our house was restored

Rob and his team were fantastic. Our leaky tub sent water through the ceiling in the room below. I called UWRG at 6am and talked to the dispatcher. Rob called me back 30 minutes later after having been at another client's house until 3am. Rob personally came out that same morning. Before he left, he had dehumidifiers and air movers going. We were headed out of town the next day, but trusted Rob and his team to come in and finish their work while we were gone. They took great care in their work. We also weren't sure whether we were going to file a homeowners insurance claim, but Rob assured me they don't operate any differently when insurance is involved versus when it is not and gave me everything I needed to file a claim just in case. I highly recommend.

United Water Restoration, was very helpful and diligence through the process. Rob,Kendall, and Ms. Karen showed real interest in helping me through it all.

Rob Fischmann, Kindell Parker and Rodney Anderson showed up on time and went right to work. They are very knowledgeable, professional and polite. They located the source of the leak and addressed it immediately. I can't say enough about Rob, he brought in a flooring expert as well as a carpenter, drywall, painting company. Rob managed the entire repair including working with my insurance company. I HIGHLY recommend United Water Restoration Group. They are the BEST!!

Kindell Parker was helpful when I was not sure what to do next. All of the workmen were knowledgeable, professional, efficient, personable and punctual. Working with UWRG was a very positive experience. I will highly recommend them.

Tbey helped me remain calm in a very bad situation.Rep Kindall took care of every detail and always took the time to answer any calls or questions.

Just an overall very great company. Knowledgeable and Professional.

I had an emergency that required someone to come out immediately. They were able to have Kindell at my house within hours of me calling. He was very personable. He was knowledgeable on what needed to be done which eased my anxiety. He reassured me everything was going to be okay and it was. His customer service was A+.

Rob was awesome to work with. I would highly recommend him and his company. Excellent customer service and very professional and caring organization. They will do the job right.

The service went very well, they were very thorough and professional. They were very courteousy and I was extremely pleased with the overall service. I would highly recommend them to anyone.

very professional

I was very pleased with United Water Restoration Group of Charlotte. Rob Fischmann, president of the company did a great job at putting our minds at ease during the Restoration. He told me "sit down and let us handle it", and he did just that. We were very pleased with the job they did and we highly recommend them.

I thought they were great. My handyman saw the job the did, and he said it was terrific.

Knowledgeable, polite personnel with prompt service & continuous monitoring.

The guys are wonder and they did a fantastic job kind courtesy and reposed perfectly.

They went above and beyond exceeded our expectations, so happy that we used them