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METRO-GREEN SCAPE INC
Outdoor Lighting - Plan and Install, Outdoor Lighting Repair, Concrete Driveways & Floors Installation,
About us
We don't just design landscapes and outdoor living paradises, we design around your hopes, dreams, and desires for your family. We don't just build landscapes and outdoor living spaces, we help you build your very own "great outdoors" in ways beyond what you could have imagined and exactly as you had hoped all at the same time. Outdoor kitchens, fireplaces and fire pits, patios and decking, hardscapes and aquascapes, pools and hot tubs, gardens and pergolas. Award-winning design and management assures that you are getting the very best on your project from ground-breaking to completion.
Business highlights
26 years of experience
Services we offer
HARDSCAPES: PATIOS, LANDSCAPE DESIGN & INSTALLATION, OUTDOOR FIREPLACES AND FIREPITS; LANDSCAPE MAINTENANCE; NEW IRRIGATION; PONDS AND WATER FEATURES; PERGOLA; SCREENED PORCHES; LAWN MAINTENANCE; OUTDOOR LIGHTING, OUTDOOR KITCHENS, RETAINING WALLS; OUTDOOR LIVING SPACES, WALKWAYS
Accepted Payment Methods
- CreditCard
Reviews
4.398 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 14% | ||
| 7% | ||
| 3% | ||
| 7% |
Showing 51-75 of 98 reviews
Mark P.
Dec 2012
The two fellows did a great job, going beyond what I expected. Saved me a lot of effort.
Response from METRO-GREEN SCAPE INC
"Member, I wanted to thank you for hiring our company to help you with some yard clean up. Please keep us in mind in the future and if there is any more feedback that you would like to give me please call me at the office for I would to see where we can improve. Darin Brockelbank Owner"
Susan G.
Dec 2012
People very helpful anf friendly but we did not end up needing services.
Response from METRO-GREEN SCAPE INC
"I would love the opportunity to serve you when the time comes. I am glad that you have had a great expierence with our front office and sales staff. For I have hand picked each one of them and believe greatly in them for that all have hearts of Gold to serve. Feedback like this reassures that we have made some good decisions with our team members. Darin Brockelbank Owner of Metro-Greenscape [email protected]"
Beth L.
Dec 2012
They did a great job and the plants they transplanted are now thriving.
Response from METRO-GREEN SCAPE INC
"Customer, Thank you so much for allowing us the opportunity to serve you! I am glad that your shrubbery was transplanted and the other services were done to your satisfaction. Please let us know is there is anything else we can do in the future to serve you! Darin Brockelbank Metro-Greenscape Owner"
Sheila P.
Nov 2012
it was excellent from start to finish.
Response from METRO-GREEN SCAPE INC
"Customer, As the owner of the company I am glad to know that you had an outstanding Expierience. Please keep us in mind for any projects that you may have in the future, it's our pleasure to serve you! Darin Brockelbank"
Aimee N.
Nov 2012
whatmat
Response from METRO-GREEN SCAPE INC
"Customer, Thanks or sharing your concerns. As you know I am we'll aware of the grass seed not coming up in the area for this is why we never charged you even know in the grass seeding business we can only control the activity and Science and water plays a huge part in the Results. I am sorry for my sake in the industry's sake that a couple of companies didn't get any results for I am certain that both companies want at all times to deliver the best results that nature allows. Please let me know if we can do anything else on our end to help with this situation. Darin Brockelbank Owner"
JANET R.
Nov 2012
The job went well and was done quickly. He checked all sprayers to ensure that they were working correctly and adjusted them as needed.
If he wants repeat service, he should ask for our email addresses and then he could send out a teaser email early in the year to get us on his list for the following year. Question for him. Should we have the system checked and shut down for the winter? Any issues with the freezing of the irrigation pipes?
If he wants repeat service, he should ask for our email addresses and then he could send out a teaser email early in the year to get us on his list for the following year. Question for him. Should we have the system checked and shut down for the winter? Any issues with the freezing of the irrigation pipes?
Response from METRO-GREEN SCAPE INC
"Thank you for giving us the opportunity to help you wi your Irrigation system, I am glad you had a positive Expierience. To answer your question you should always winterized your system for this does prevent big cost if the back flow or pipes freeze. Thanks again for the opportunity to serve you! Darin Owner"
Mary H.
Nov 2012
See above
Response from METRO-GREEN SCAPE INC
"Member, Thanks for letting me know. I have not got information to contact you but now that I am aware I am calling now. Darin Brockelbank Owner of Metro-Greenscape"
Joe N.
Nov 2012
Got good information on what needed to be done to the lawn, shrubs, trees, etc. Also good recommendations on what plants would work well on different parts of property, drainage tips,etc. They were prompt and professional.
Response from METRO-GREEN SCAPE INC
"Customer, Thanks so much for allowing us to educate you about your Landscape. It's our desire to be able to help people through education, design and implementation! Please let us know how we can serve you in the future! Darin"
Margaret W.
Nov 2012
This review is specifically on the 10-pt Landscape Inspection that was offered as an Angie’s List Big Deal (for $75) . Turns out Metro GreenScape and I had wildly different expectations about what constitutes an “inspection“, and they ended up refunding my payment. The interaction was cordial and reasonably prompt, and our conflict was resolved, so, according to Angie’s List rules they earned a passing grade. But I still wanted to alert future customers to be clear on what they are offering vs. what you are expecting.
I assumed that an inspection and inspection report would be a tool for the homeowner to use in follow-up discussions with various contractors and/or in planning do-it-yourself projects -- in other words, that it would be a fairly detailed examination of the issues and at least some discussion of how to address them. This is typically what I have gained from other paid inspections associated with the purchase of my new (old) home.
What I actually got, following a cursory walk-around, was a checklist of 9 inspection points (#10 is labeled “complimentary” and was blank), indicating scores of “good, average or needs improvement” for each, a very brief statement (e.g. “no lighting present”) and a price to have the company do the repair. This is more along the lines of what I have previously received from contractors performing Free Consultations/Estimates, though others have typically included much more detail. The whole experience, including the persistent upsell from the office to purchase a landscape design, felt a lot more like a sales call than a paid service.
I asked the inspector if he couldn’t flesh out the report a little bit with some additional information (I had a couple of specific questions) and waited through 10 days of silence before contacting the office for a refund. And they provided a refund, so… happy ending? But still, if you are planning to manage your own landscaping and are hoping to gain some information and advice from an expert inspection, this may not be your ticket.
As a final comment I’ll just add that the standard price for this 10, oops, 9-point inspection is $75 on the company‘s website, so the Angie’s List Big Deal price is….not such a big deal.
I assumed that an inspection and inspection report would be a tool for the homeowner to use in follow-up discussions with various contractors and/or in planning do-it-yourself projects -- in other words, that it would be a fairly detailed examination of the issues and at least some discussion of how to address them. This is typically what I have gained from other paid inspections associated with the purchase of my new (old) home.
What I actually got, following a cursory walk-around, was a checklist of 9 inspection points (#10 is labeled “complimentary” and was blank), indicating scores of “good, average or needs improvement” for each, a very brief statement (e.g. “no lighting present”) and a price to have the company do the repair. This is more along the lines of what I have previously received from contractors performing Free Consultations/Estimates, though others have typically included much more detail. The whole experience, including the persistent upsell from the office to purchase a landscape design, felt a lot more like a sales call than a paid service.
I asked the inspector if he couldn’t flesh out the report a little bit with some additional information (I had a couple of specific questions) and waited through 10 days of silence before contacting the office for a refund. And they provided a refund, so… happy ending? But still, if you are planning to manage your own landscaping and are hoping to gain some information and advice from an expert inspection, this may not be your ticket.
As a final comment I’ll just add that the standard price for this 10, oops, 9-point inspection is $75 on the company‘s website, so the Angie’s List Big Deal price is….not such a big deal.
Response from METRO-GREEN SCAPE INC
"Member, Thanks for letting us know as the owner it's important to me that you get value. I am happy to come out my self and do a free consultation and educate or refund your big deal. Let me know what works best for you! I am here to serve you! Darin Brockelbank Owner of Metro-Greenscape"
SHARON F.
Nov 2012
MetroGreenscape was wonderful to work with. Darin, the owner, met with me before the project started and made great suggestions for materials. Rick Billings, who managed the project, was wonderful to work with and made sure any concerns I had were dealt with promptly and thoroughly. His crew, especially Paul and Victor, were wonderful. They worked tirelessly and were cheerful and pleasant. I am very pleased with the finished patio and water area.
I did not include planting in my contract because I enjoy that part, so MetroGreenscape did the hardscape and now I have lots of planting to do. I had a great experience with MetroGreenscape and would definitely use them again.
I did not include planting in my contract because I enjoy that part, so MetroGreenscape did the hardscape and now I have lots of planting to do. I had a great experience with MetroGreenscape and would definitely use them again.
Response from METRO-GREEN SCAPE INC
"Member, I am so greatful to have been able to work with you. The project was challenging due to working with your builder and architect but we got it done! I am super excited that you are happy! Darin Brockelbank Owner"
Alison D.
Oct 2012
Supposed to arrive to perform work on Thursday and had taken 1/2 of payment in advance. Yard flags marked the sprinklers. When I got home from work I checked and did not see any evidence of aeration. I called to ask what had happened and was told that the crew had been there and had and quot;just cleaned up really well so I must be mistaken, but they had been to my houseand quot;. I rechecked the yard again, saw nothing and then found out from my neighbor that while he was out to dinner his yard had been aerated and he was not expecting it until the next day from a different company. I called Metro-Greenscapes again and was told that there was no way this could have happened because they did so many yards and do not make mistakes and the person wanted to know what my neighbor's address was in case they transposed it and also wanted me to check the sprinkler cover because there was a note that they had broken the one in the yard that they had worked on. I told him my sprinkler cover was under mulch so not possible that they could have been in my yard and my address and my neighbors were not close enough to have been transposed. After continuing to insist, the Metro-Greenscape representative finally realized that they had made a mistake and agreed to come to my yard the following day. They showed up the next morning and completed the work. Very frustrating that a service company was not more willing to listen to their customer with a concern and offered nothing to compensate for their poor performance and poor customer service.
Response from METRO-GREEN SCAPE INC
"Member, Thanks for your feedback. It sounds like you had a poor front office expierence. I have already spoken to this person who transposed things wrong and I can assure you that we may make a mistake again but the way we handle it will be different. Thanks for the feedback we cant get better with out it. If there is anything that I can do to make this better please let me know. Darin Brockelbank Owner"
Rudy S.
Oct 2012
The service turned out well. I thought he was very good with taking into consideration out budget. He listened to us and gave us hints on where to get certain items from.
Response from METRO-GREEN SCAPE INC
"Member, I am glad that our staff shared internal information with you so that you could get the best products at the best price! Thanks for your business! Darin Brockelbank Owner"
Leta O.
Oct 2012
The service turned out great. They were very nice and I was very pleased with their work.
Response from METRO-GREEN SCAPE INC
"Member, Thanks for choosing Metro-Greenscape for I know that you have other choices in the market place. It gives me great pleasure to know that you had an outstanding expierence with our company. Darin Brockelbank Owner"
BARBARA K.
Oct 2012
unknown
Response from METRO-GREEN SCAPE INC
"Member, Thanks for hiring us to do some bed edging and landscape clean up. I had a chance to talk to the forman and he was really apprecative of your kindness. Let me know if we can do anything else! Darin Brockelbank Metro-Greenscape"
Jean D.
Oct 2012
They did mostly good. They did leave a big hole in the front yard. They came when they were supposed to and did do good work. The price was good and the workman were pleasant. I would still recommend them.
Response from METRO-GREEN SCAPE INC
"Member, Thanks for allowing is the priviliage of fixing your Irrigation system for it can be complicated when your working with Irrigation and did not install the system. Please let me know if we can come back and fill in that hole for its our desire not to leave minor items like that for you to have to deal with! Thanks again for your business! Darin Brockelbank Owner"
Dorothy N.
Oct 2012
The service was fine. They did what I expected them to do and it looks fine.
Response from METRO-GREEN SCAPE INC
"Member, Thanks for allowing us to do a landscape clean up for you. Please keep us in mind in the future for customers like you are what we strive to have! Darin Brockelbank Owner"
Linda G.
Oct 2012
It was a really good experience. They did what they said they were going to do, and gave me some tips on up keep of the system.
Response from METRO-GREEN SCAPE INC
"Member, Thank you for your trust and business as the owner it brings me great joy that we did a great job! Darin Brockelbank 704-488-2704"
Elizabeth D.
Oct 2012
They were alright.
Response from METRO-GREEN SCAPE INC
"Elizabeth, Thank you so much for the opportunity to serve you! Please let us know is we can do anything else to earn your future business! Darin Brockelbank Metro-Greenscape 704-488-2704 [email protected]"
NINA B.
Oct 2012
The service itself was great, everything turned out fine. They were very puncutal and went into great detail. The workers gave me some really good suggestions as well. I was very satisfied with the service, I just could not afford the full job they wanted to do at the time.
Response from METRO-GREEN SCAPE INC
"Member, Thank you so much, if in the future you decide to do more work I would personally like to speak to you, we very much appreciate your business, Darin Brockelbank President"
Jeffrey P.
Sep 2012
Called Metro to make an appointment for landscaping review and proposal, talked to a very helpful Seth who arranged a 9/19/12 home appointment with Jamie. So far, so good.
Received a call From Seth on 9/18/12 indicating Jamie had a commitment early on the 19th, and may be running 15-30 minutes late for the original appointment time. As I was home for the day, no problem, appreciated the heads-up.
Jamie called at the original appointment time, and advised he had and quot;car troubleand quot; but would be at the house by early afternoon. A little frustrating, but let's go with the flow.
Here's where it gets fun. After being a no-show for the day, Jamie left a message around 5:00 PM that and quot; I couldn't make it to your home, but I looked it up on 'Google Earth' and want to walk you through my proposaland quot; . Yeah, I'm committing a $5000 landscaping budget for a guy who looks up my property on and quot;Google Earthand quot;
Intrigued, I called back the 19th and left a message for Jamie. No reply. Message the 20th, no reply. Message the 21st, no reply.
Got a call from Seth today, the 25th, who was just following up to make sure Jamie met all my needs at our appointment. ( BTW, Seth called my work number, and Jamie's message was on my Cell phone, so no issues with contact availability ). Walked Seth through my experience. He didn't seemed very surprised.
If professionalism is important to your landscaping project, run, don't walk, from this joke of a company. Customer Service just isn't part of the Metro-Green Scape culture.
Received a call From Seth on 9/18/12 indicating Jamie had a commitment early on the 19th, and may be running 15-30 minutes late for the original appointment time. As I was home for the day, no problem, appreciated the heads-up.
Jamie called at the original appointment time, and advised he had and quot;car troubleand quot; but would be at the house by early afternoon. A little frustrating, but let's go with the flow.
Here's where it gets fun. After being a no-show for the day, Jamie left a message around 5:00 PM that and quot; I couldn't make it to your home, but I looked it up on 'Google Earth' and want to walk you through my proposaland quot; . Yeah, I'm committing a $5000 landscaping budget for a guy who looks up my property on and quot;Google Earthand quot;
Intrigued, I called back the 19th and left a message for Jamie. No reply. Message the 20th, no reply. Message the 21st, no reply.
Got a call from Seth today, the 25th, who was just following up to make sure Jamie met all my needs at our appointment. ( BTW, Seth called my work number, and Jamie's message was on my Cell phone, so no issues with contact availability ). Walked Seth through my experience. He didn't seemed very surprised.
If professionalism is important to your landscaping project, run, don't walk, from this joke of a company. Customer Service just isn't part of the Metro-Green Scape culture.
Response from METRO-GREEN SCAPE INC
"Customer, I would beg to different on the premise that customer service is not important to us. We strive hard to make things right and do things right the first time. I am happy to talk through your concerns get involved and make things right fast. Unfortunatly we have expierenced some fast growth in the last 3 months and I as the owner have put to much on my staff with out giving them the resources to do a great job. We are in the middle of revamping the way we go about things and adding people to accomidate. Based on the recesion we have been hesitant to give people jobs just to see a down tick in the economy and have to lay people off which isnt fair to the consumer, the empoyee or the company. Please understand I realize this is poor sevrice but this is not the majority of expierences definetly the minority based on a busy time of year with out me giving the right resources, I am at fault. Darin Broceklbank Metro-Greenscape President"
Kathryn H.
Sep 2012
I contacted this company to come out to look at the property in order to
give me an itemized estimate for work that needed to be done. It was a
townhouse complex with a small budget of $4000-6000 for mulch and an
overhaul/clean-up/planting of very outdated landscaping. I gave the
company the budget that was available and specifically requested to know
what exactly (what type of clean-up and which type of planting) they
could do above and beyond mulch for the limited budget. Basically, to
get the property to look as good as it could for that budget, what they
could do for us. That way, I would be able to compare different
estimates and find out which company could do the most for our property
with the same given budget.
When I received the estimate, it listed mulch (which was the only thing
that I specified that was a and quot;mustand quot;) and a price, a line that read and quot;will
trim shrubs and remove ground coverand quot; without specifying which ones and
how/etc, and then a line that was for $2000 that was listed to be a
and quot;planting allowanceand quot;
When I replied to say that I would really appreciate a more detailed
itemized estimate, especially for the planting allowance and any shrubs
that would be removed, I was sent a vague reply that never addressed my
request.
I did not think it would be difficult to give a company a bottom line
and just ask them specifically what they could do for that price.
Somehow it seemed to be too difficult for this company.
Needless to say, we went with a different company who was able to answer simple requests.
give me an itemized estimate for work that needed to be done. It was a
townhouse complex with a small budget of $4000-6000 for mulch and an
overhaul/clean-up/planting of very outdated landscaping. I gave the
company the budget that was available and specifically requested to know
what exactly (what type of clean-up and which type of planting) they
could do above and beyond mulch for the limited budget. Basically, to
get the property to look as good as it could for that budget, what they
could do for us. That way, I would be able to compare different
estimates and find out which company could do the most for our property
with the same given budget.
When I received the estimate, it listed mulch (which was the only thing
that I specified that was a and quot;mustand quot;) and a price, a line that read and quot;will
trim shrubs and remove ground coverand quot; without specifying which ones and
how/etc, and then a line that was for $2000 that was listed to be a
and quot;planting allowanceand quot;
When I replied to say that I would really appreciate a more detailed
itemized estimate, especially for the planting allowance and any shrubs
that would be removed, I was sent a vague reply that never addressed my
request.
I did not think it would be difficult to give a company a bottom line
and just ask them specifically what they could do for that price.
Somehow it seemed to be too difficult for this company.
Needless to say, we went with a different company who was able to answer simple requests.
Response from METRO-GREEN SCAPE INC
"Member, I have looked up the records and realize on July 18th we came out to your property, I have spoken to the person who came out. I was dissapointed that we did not serve you better. This is not a normal circumstance for our grades on these other reviews is more of what we stive for on a regulare basis. Please contact me Darin if we can do anything else at this point to maske this up in any way. Darin Brockelbank Owner"
Kyle W.
Sep 2012
I scheduled an appointment following the purchase of the Angie's List Deal. The company representative (possibly the company owner) arrived at my home on time and was professional. I began to tell him why I wanted a landscape plan, and what items in particular I was interested in discussing. He discussed a few items briefly, but overall dismissed my requests. Instead, he took the remainder of the time to tell me that the proposed work would outprice my home in the neighborhood. He also implicated that his company specialized in high end work, and that he was too expensive for what I wanted. This may be true, but this was not indicated when I paid $99.00. The and quot;Landscape Planand quot; was never completed. He did provide a quote for additional work, which I chose not to accept. I did choose another provider that was willing to complete the work that I wanted. I believe that the company representative had good intentions, but I did not appreciate the approach taken. I would recommend more specific description of the company and the proposed and quot;Landscape Planand quot; going forward, or perhaps a refund of the $99 if they did not want to follow through with the service.
ROBERT A.
Sep 2012
Very bad.
Deanna W.
Sep 2012
Two people arrived and did satisfactory work; nothing outstanding and they need a lot of specific direction. They were obvious in their lack of enthusiasm about weeding. They stopped work 'on the nose' and left a shovel behind. I called about 45 days later to set up another time to finish the remaining work and also told them I had their shovel. The women who took my information was to call me to schedule a date after she checked the calendar. I have never heard from them; still have the shovel, too. Overall, I just wasn't 'wowed' and there are too many other options out there that are as good, if not better, at the same or lower prices
Response from METRO-GREEN SCAPE INC
"Thank you fpr ypur feed back. Darin"
Richard S.
Jul 2012
See above.
Response from METRO-GREEN SCAPE INC
"I am so proud to have Seth on our staff he is a great first impression and love that he was able to help you out. We are here to serve and greatful that you will consider us in the future. I am glad to help in any way that we can! Darin Brockelbank Owner"
Licensing
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FAQ
METRO-GREEN SCAPE INC is currently rated 4.3 overall out of 5.
METRO-GREEN SCAPE INC accepts the following forms of payment: CreditCard
No, METRO-GREEN SCAPE INC does not offer free project estimates.
No, METRO-GREEN SCAPE INC does not offer eco-friendly accreditations.
No, METRO-GREEN SCAPE INC does not offer a senior discount.
No, METRO-GREEN SCAPE INC does not offer emergency services.
No, METRO-GREEN SCAPE INC does not offer warranties.