Mediterranean Tile and Stone

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It took them 3-4 months. They started in October and it was for the entire bathroom. They did the flooring, vanities and installed bath tubs. The job went perfectly. We love the work and loved the result. They were awesome to work with. It was beautiful. They are from Turkey and we went with them because they really know how to put and design all this marble together. It is more of their culture. The fact that they were Mediterranean people they knew how to put this stuff together. It is just a great job. It was a higher priced marble but the price was worth it. I loved all of those guys. They were a smaller company and it took them a while. They have a crew or maybe 2 and they were smaller than other businesses so it took them a little longer but there was no problem and it was worth it in the end. I don’t have anything negative to say about them. I just loved their work. I really like them and I might use them for the kitchen next year.

This company is completely unprofessional. There was no project management. The designer lady who worked for them and who sold us the job, apparently quit the week after we gave the company our deposit. No one told us. She was supposed to be managing our project. The owner of the company, Sophia, never called us to update us to this change. It became our responsibility to call the store when their tilers were late, when they failed to show up for work, and when there were numerous problems (the wrong tile was laid, the tile was hung crooked, damaged cabinets, damaged baseboards, stained tile, tile scraps left on our yard, etc). The owners lied to us on NUMEROUS occassions about why their workers did not show up at the house, and about credit that was due to us (my husband ended up demo-ing the entire bathroom tub area and the shower because their workers didn't show up to do it). They lied about freight charges (they will tell you that they get their tile from Florida, which in reality, they get thier tile from a local tile distributor that is open to the public in Charlotte, called Turmar Natural Stone). In a nutshell, after entering the second month of renovations on a job that was told to us that would only take 10-12 days, we were beyond frustrated. The final straw came when their tilers came to grout the laid tile. The grout was applied improperly (too much water?) and resulted in a white discolored stain on the gout lines. We were furious. To make it worse, the company then wanted to blame the discoloration on the grout manufacturer (note, the very same grout from the same grout bag was also applied to the area around the bathtub the day before, and that grout color was fine). We realized that this was going to turn into a blame game and further delay the project. Ultimately, we no longer trusted these people, and we hired someone else to finish the job. MT never once apologized to any of the problems that we had with them or their workers. They made so many mistakes, and not ONCE did the owner, Sophia, call us to say she was sorry, or take responsibility for their actions/inaction. MT wanted the full balance for the job, and we refused to give this to them. We hired an attorney and they eventually settled for an amount that we agreed upon. BEWARE: stay away from these people. They will lie to you, and they will promise things that they don't deliver. If you are stupid enough to use them, get EVERYTHING in writing, including the FINISH DATE. We have numerous emails about our complaints to them, their responses, pictures of their work, etc. if anyone need verification of anything that we have stated. Good luck, and remember, ALWAYS GET REFERENCES before having people work on your property! We did not do this because the owner, Sophia, is an aquaintance of a friend of ours, and we trusted her.. Never again.