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About us
Bring your garments to Cunningham Cleaners for expert dry cleaning service. Our professional dry cleaners are trusted by individuals and businesses alike to provide high-quality dry cleaning of uniforms, business attire, and fine fabrics. We're located in Charlotte, North Carolina.
Business highlights
61 years of experience
Services we offer
& wedding dress preservation, Dry cleaning, draperies
Accepted Payment Methods
- CreditCard
Reviews
4.799 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 3% | ||
| 4% | ||
| 0% |
Showing 1-25 of 99 reviews
Catherine S.
Jan 2018
Great job. Will starch at level requested - light, medium, etc.
Response from Cunningham Cleaners
"Thank you for the positive revue. It keeps us motivated to continue bringing customers like you excellent service. We appreciate you. Cunningham Cleaners"
Paula R.
Jan 2018
With the coupon it was $209 just to spot clean the dress once. That does not include putting on a few beads I wanted them to or preserve the dress in a box. They said that putting it in the box would be another $100 and putting on a few beads would be $70. The cleaning removed most of the stains at the bottom but there were still stains left and the dress still looked dingy. I can't believe they made me pay that much. This is the most expensive I found in Charlotte and they didn't even do that good of a job. On top of that the guy at the store smelled so badly of cigarette smoke I had to tell him to step back and stop breathing on me. The store smelled like smoke. I wouldn't take anything there ever again. I was so upset I took my dress and paid what they made me pay and left. I have yet to hear back from a manager as I was told they would call me b/c I was dissatisfied.
Response from Cunningham Cleaners
"On October 18th, at the time of the dropp off, the cleaning price was given to Mrs. Forniotis (mother of the bride). Furthermore, the price of box and preservation was also discussed. There was no mention of any repairs at that time. We always disclose all prices before we start the cleaning of the gown. Our pictures show the condition of the gown prior to cleaning. After the cleaning we examine the stains carefully before its delivered. We are transparent with price and procedures. We apologize."
Ginger B.
Jun 2017
Problem # 1: On a very expensive and important large order, three of my items came back with the kind of wrinkles that ruin a garment's look, and which I could not remove on my own with a regular steam-iron. So, I returned them to do it again. The manager TRIED her best to be helpful, giving me a $75 credit which covered my entire order, and asking me to give them another chance. So, I used them two more times, and BOTH times one or more items came back to me wrinkled (or otherwise poorly done). Three strikes & you're out, folks! I didn't even bother to use the entire credit that I had with them, it was that ridiculous. Problem # 2: If that weren't bad enough, they were not ready with my order when they said they would be about 50% of the time, which is major trouble because it takes my entire lunch break and a few minutes extra to get there and back from work, and since their prices are above average for my part of town, that's not acceptable. Problem # 3: they keep bugging Angie's List's admin personnel to verify my bad review, as if I'll change my mind and upgrade them if they pester me enough. No! I am NOT going to give you a better grade, EVER, so stop asking me again and again! As a consequence, I have not used them for 2 years, and probably never will again.
Response from Cunningham Cleaners
"Dear Miss [Member Name Removed] Let me apologize for your unfortunate experience TWO years ago. At the time Cunningham Cleaners was under [Member Information Removed] different ownership and management. We have been managing it for about [Member Information Removed] year and [Member Information Removed] half now. Your experience lies with the previous owners and this review is not valid for the current ownership. We work very hard to make sure our customers are satisfied. It is not in our power to answer for the past. We are unaware and have absolutely nothing to do with Angies List pressuring you to alter or change your past review. Once again I am sorry for what happened but please do understand we were not the people who ruined your clothes and your new review does affect our standing and reputation. What happened to you is not fair but neither is this retrograde review to us. Thank you Cunningham Cleaners"
Kelly G.
Jun 2017
excellent service
Response from Cunningham Cleaners
"Thank you so much for the positive review. We strive to make our customers happy. A positive review helps is ensure a high standard of service. Cunningham Cleaners"
Angela M.
Feb 2017
I was referred years ago because of their quality work and it was quality work as expected.
Response from Cunningham Cleaners
"Thank you so much for this positive review. It greatly helps us to stay motivated and continue giving customers excellent service. Much appreciated Cunningham Cleaners"
Nichole S.
Jan 2017
excellent service and cost.
Response from Cunningham Cleaners
"Thank you for your positive response. It is very appreciated. Cunningham Cleaners"
Catherine S.
Jan 2017
Overall results very good. Some broken buttons upon retuns
Response from Cunningham Cleaners
"Thank you for your response. Please let the attendant know about the broken buttons. We will replace them at no charge. I apologize for the inconvenience. Cunningham Cleaners"
Catherine S.
Jun 2016
unknown
Response from Cunningham Cleaners
"Thank you for your recommendation and positive response. Cunningham Cleaners"
Lisa W.
Jun 2016
unknown
Response from Cunningham Cleaners
"Thank you so much for your positive response. Cunningham Cleaners"
Lisa M.
Jun 2016
unknown
Response from Cunningham Cleaners
"Thank you for your positive response. We appreciate it. Cunningham Cleaners"
MARGARET N.
May 2016
unknown
Response from Cunningham Cleaners
"Thank you so much for your positive response and recommendation. Cunningham Cleaners"
Richard M.
May 2016
unknown
Response from Cunningham Cleaners
"Thank you Mr.[Member Name Removed]. We appreciate your positive response. Cunningham Cleaners"
Joan K.
Apr 2016
unknown
Response from Cunningham Cleaners
"We want to thank you so much for taking time to post this review. Your opinion is greatly valued. We appreciate it. Thank you Cunningham Cleaners"
Ginger B.
Apr 2016
unknown
Response from Cunningham Cleaners
"Hello Miss [Member Name Removed] I am so sorry for your unfortunate negative experience at our establishment. I see that the work in question was completed in January of 2015. The store has since been operated by new management effective November 2015. We cannot answer for the work completed before that date but I can assure you that we take a lot of pride in our work and strive for customer satisfaction. I hope you will consider this and give us a chance to help resolve any negative experience you have had at our establishment. We hope you will try us and use your remaining credit. I believe you will see a difference in the quality. And I am sincerely sorry for any inconvenience that was caused to you. Sincerely Cunningham Cleaners"
Lindsay B.
Mar 2016
unknown
Response from Cunningham Cleaners
"Thank you for your positive review. I'm happy we could repair your jacket and you are pleased with the results. Cunningham Cleaners"
Crystal M.
Feb 2016
.
Response from Cunningham Cleaners
"Thank you for allowing us to process your wedding dress. Glad you had a positive experience. Thank you Cunningham Cleaners"
Cynthia S.
Feb 2016
unknown
Response from Cunningham Cleaners
"We appreciate your positive review and your business. Thank you Cunningham Cleaners"
Zachary B.
Jan 2016
unknown
Response from Cunningham Cleaners
"Thank you for the positive recommendation. Cunningham Cleaners"
Angela M.
Jan 2016
unknown
Response from Cunningham Cleaners
"Thank you for your positive review. We strive to please our customers. Cunningham Cleaners"
Howard C.
Jan 2016
unknown
Response from Cunningham Cleaners
"We appreciate your positive feedback. Thank you! Cunningham Cleaners"
Melissa S.
Jan 2016
unknown
Response from Cunningham Cleaners
"Thank you so much for recommending our services. We are very happy that you had a positive experience. Cunningham Cleaners"
Karen B.
Dec 2015
unknown
Response from Cunningham Cleaners
"We are delighted that you were satisfied with our service. We strive for excellence and ultimate customer satisfaction. Your patronage is appreciated. Thank You!! Cunningham Cleaners"
John D.
Dec 2015
unknown
Response from Cunningham Cleaners
"We appreciate your business. Thank You for using us. Cunningham Cleaners"
Ronda J.
Nov 2015
unknown
Response from Cunningham Cleaners
"We appreciate your patronage. Thank you! Cunningham Cleaners"
Crystal M.
Nov 2015
unknown
Response from Cunningham Cleaners
"Congratulations! on your wedding. We are honored you chose us for cleaning and preserving your special dress. Thank you! Cunningham Cleaners"
Licensing
State Contractor License Requirements
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FAQ
Cunningham Cleaners is currently rated 4.7 overall out of 5.
Cunningham Cleaners accepts the following forms of payment: CreditCard
No, Cunningham Cleaners does not offer free project estimates.
No, Cunningham Cleaners does not offer eco-friendly accreditations.
No, Cunningham Cleaners does not offer a senior discount.
No, Cunningham Cleaners does not offer emergency services.
No, Cunningham Cleaners does not offer warranties.