Archadeck of Charlotte

We had a pergola with under-decking installed along with a ceiling fan and concrete stain done by Archadeck. We could not be happier. The structure is an amazing 14' by 14' pergola with full under decking to provide shade. It's a gorgeous outdoor living structure to our home. From start to finish, Archadeck was easy to work with, in constant communication by phone and through their project website. The only delays in the job were due to weather which was out of everyone's control. We had to wait 2-3 weeks for the under-decking once the structure went up because exact measurements had to be obtained before the order could be sent. We were convinced our damaged concrete could not be made to look good again, but they did make it look really good. We are so happy with the concrete repair and stain as well. We are thrilled with the finished product and all of our neighbors are amazed with it as well. Truly a job well done!  Wish we could post pictures to Angie's List for all to see!

unknown

Armando and his crew did a great job. They power washed the deck, sanded and painted. They were very professional, on time and did a fantastic job. Highly recommend.

Armando and his crew did a great job. They power washed the deck, sanded and painted. They were very professional, on time and did a fantastic job. Highly recommend.

This was several years ago, but my experience with the "salesman" was so bad that I would NEVER call them for anything again!! 
They were fine on being timely and follow up, however, the quote given was way out of line with competitors and the service given was insulting.  I wanted to have an A-line roof put over my existing deck and it would attach to the house.  The salesman said it would be incredibly difficult to get it to go between the existing line of the house with the other A-lined eaves and it would cost around $18,000 to do it!!  So naturally that was out of the question.  Then I went over how I wanted the rest of the deck to look and I had a couple of specific details that I wanted and I needed them to come up with a couple design options that gave me what I asked for and to price it out for me.  I spent a Saturday going to there office to see what they had come up with and go over the quote.  We get there and it looked as if they had spent the 10 minutes before our arrival to throw a blob of something onto the CAD system and call it a design.  It had nothing that I had said I was looking for and was so poor that my daughter could have sketched it on paper and she was only five!  Then they didn't even have a real quote, but said we were surely in the neighborhood of $20,000.
Needless to say I was furious and that was the last of them.  Move forward to the person that actually did the job....When the new company came out I said I wanted a roof but that I was told it was too difficult and $18,000 and he said W** (figuratively).  He said that the person clearly just didn't want to do it and that anyone worth their salt knows that it is an easy tie-in.  Not only did the new company provide me with the roof that I wanted, they gave me the deck and design I wanted and all was said and done at $18,000!!  Big difference in price difference of the almost $18,000 for the roof and $20,000 for the deck that Archadeck was talking.  I hated the salesman that I dealt with and thought overall that he was arrogant and didn't care about getting the job, since, in his paraphrased words, they were doing so much business that they would have trouble just getting us on the schedule.  Basically he gave me the impression that my business was of little consequence to them since they were booming with business.  Do yourself a favor and call another company.  I finally used Exterior Additions and was very pleased with them.

Archadeck replaced our old deck in a professional manner, on time, and with expert craftsmanship. I would highly recommend this company if you want a stress free installation, and professional communications during the project. We are more than satisfied with our beautiful new deck.

Outstanding and professional all the way.   I have used Archadeck for numerous home improvements for eight years---decks, attic fans, glass shower upgrades/installs, window repairs, porches, refinishing, etc and have never been disappointed.  The most telling review in an economy of words is "repeat customer" -- that's me.

My wife and I contracted Archadeck of Charlotte for a complete porch/ deck remodel.
The design for this major project was created and produced by Archadeck.
The project began on time, continued on time and was completed on time.
All through the process, Archadeck was in contact with us advising  the progress and what would be next.
The quality of work, the followup, the constant communication and the finished product is superior.
We would recommend Archadeck and will not hesitate to use Archadeck again.
We are very pleased with our finished product.
A truly professional and first class company.
Jerry & Debra Fitzgerald/ Weddington NC

Excellent craftsmanship; great customer service.  Use them you will be happy.

We can not be happier with our finished deck! The difference between our old deck and our new composite on is night and day! Archedeck provided us a seasoned professional in our lead carpenter, Jarrod, who carefully took off the old decking and then added some trusses, and bolstered the infrastructure of the stairs. The composite decking went on like a breeze and was finished off with a railing system that leaves the project looking so perfect! 
We are the first clients to use Archedeck's new digital project management/communication system, BuilderTrend, which put all our pertinent information about the job in one place online (paperwork, drawings, schedules, etc.) and provided a way for us to receive/contact team members quickly. It was a huge communications timesaver.
When we started thinking about this project, we knew the major reason for choosing a contractor would be their experience with this specific product. A composite deck brings a lot of building issues that are outside the realm of a regular, treated wood deck. We knew we needed someone who could bring their "A" game, and the folks at Archedeck didn't disappoint. Archedeck is for real when it comes to building and installing composite decking systems!!

unknown

GREAT JOB. SALESMAN MARK

I met them at the home show and discussed my project. He showed up on Tuesday and looked at the project and said he could get it done on Friday. They showed up on time, worked quickly and efficiently. I am very pleased with the outcome of the project and would recommend this company.

unknown

We have not got estimates since he wanted to come back, he received my husband's email but he didn't let us that he received the email and I would not use this provider again in the future.

unknown

Eric and his team spent a lot of time with us getting to understand our vision for the project, and helped us by offering creative ideas to enhance the space. The work was completed in a timely manner by staff who kept the area neat and clean, who were friendly, and who clearly had expert hands. The price was more than reasonable and did not change throughout the process. We could not be happier with Archadeck and the work they completed for us.

unknown

Mark..Verbally quoted price that was $3000 HIGHER than other quotes..enough said! Refused to provide written estimate with sizes unless I committed on the spot and ignored the fact that I said I was getting estimates from other scheduled installers. Very pushy, arrogant and visbally quota-driven during discussion.

unknown

We just couldn't come to an agreement on the price.  I believe that the price was too high.

Mike arrived on time and showed us several pictures of their work.  We received his proposal within 2 days as  promised.  We decided to go with someone else.

unknown

Review 2

    After writing our initial review, we met with the owner of the Archadeck, Mr. Eric Kent, along with another representative.  They came out to the house & sat down with us to listen to our concerns.  We were very impressed with them.  It does say a lot when the owner himself will meet with the customers.  We had a wonderful conversation with them.  And they truly cared about our needs.  My wife & I were impressed with both their professionalism & sincerity.  It is this reason we felt to write a follow up review. 

  We spend well over an hour discussing the problems we had over the course of the project.  Notes were taken & they listened before responding.  After we talked, they came out to look at the few punch list items we had.  Before the day was over, all the issues were addressed.  And to be fair, we did have to wait for warmer weather to address the staining. 

  It is important for us to write this update. It speaks volumes that they took the time to come out & listen to us, address the issues, correct the problems & apologize for the process.   All of us agree that this final product is incredible.   It?s not often you will follow a horrible review  with a positive one. We stand by what we said before but it?s not how you start, its how you finish.  And we are very appreciative of Mr. Kent & Mike Luick coming out to talk about our problems with the process.  It shows they truly care about their customers & the reputation of Archadeck.  My wife & I are excited to enjoy our porch now with spring around the corner.

This job started well with Eric Kent (the owner) working with us to design the fire pit and patio and determining the scope of the work.  The patio and fire pit were done first and were done by Monty and turned out well.  After that, it went downhill.  The communication to us and to all the different subcontractors was abyssmal.  None of them knew exactly what they were supposed to be doing.  We had to constantly monitor them and show them the original quote to keep them on track - and they still did some work they shouldn't have done (installed wood steps instead of Trex to match deck, replaced an old gate instead of building a new one).  I had some hope when a project manager from Archadeck named Mike came out one afternoon; I thought he would coordinate the subcontractors and alleviate that problem, but frankly, I cannot think of a single thing he did to move the project forward, so it was a waste of time meeting with him.  There were gaps of a week with beautiful weather when no one showed up.  Some of the subcontractors said they were done without having done cleanup - we received the final invoice when there was still wood, grout and other garbage in our yard that needed to be removed.  There were paint stains on the new deck steps after they painted the railings.  The full job took 3 months when it could have been done in a month.  The final straw was that Archadeck attempted to charge us for a mistake they had made - they retiled the deck where the spa had been not the way we agreed, so they had to remove it and do it correctly.  I would give Archadeck an F, but the patio and fire pit turned out well, so I that is why they get a D.  The C for quality is an average of an A for the patio and fire pit and a D for the other jobs.