FAIRWAY FORD INC

unknown

It was covered under the warranty.

Excellent deal on our new car and beat financing at state credit union.Tommy Bradshaw was helpful without being pushy or aggressive. We will be life long patrons of Fairway Ford.

One of the calipers froze on my truck causing it to not brake and smoke when driven. I called triple AAA and had them flatbed it to Fairway Ford. I called Fairway Ford 15 minutes before closing to let them know it was coming and to see when they could look at it. They scheduled me for the next available appointment a day later, diagnosed the problem and said even thought it happened only on one side they prefer to do both sides because the other side will likely fail shortly as well. (This is the answer I was looking for because it's the proper way to do it!) The gave me a fair estimate which came in a little cheaper than what I was quoted and ordered the parts. They could have told me I needed new rotors as well to make more $ but when I questioned Chris he said, nope they were in good shape and would just need machining, now that's honest! Installed tested all working great. Chris was in contact with me the entire time and it was a smooth transaction and quality work. There is another dealer that is much closer to me but I choose to drive the extra few miles to get this good service.

I had to have an exhaust manifold replaced. A very labor intensive job. They gave me an estimate and actually came in under the estimate when it was complete. Other dealers quoted more and we're going to do less work(only replace Broken studs if needed) fairway said to do the job right they replace all, and that's the correct way of doing it! A few weeks later I inquired about tires. Their price was high, they asked what price I had received elswhere and would call me back. They matched a price I was given at another establishment. They are almost 50 minutes from me so not very convenient as other dealers are only 20 minutes, but based on the service and how I was treated I will drive the extra miles! :-)

They are always punctual and courteous. It is quite a way to drive but it seems like less of a hassle.