Town & Country Furniture

Upon receiving the couch, I had to send it back because the padding was not right. The flyer with the couch shows the dual spring, high density cushion, and precision engineered frame. The couch was lopsided from the beginning and the padding sunk down within a week. The technician agreed to take the pieces back and the store disagreed. The store said I did not specify that I wanted the high density foam. When I received it in March the left facing arm is ruined, torn at the bottom, stapled instead of sewn, and the back is bunched up & bent & the leather is torn. When you push out the chairs, the leather does not cover the padding. They then said they would repair the furniture again. I told them I did not want furniture that has been repaired three times and wanted to return it. The truck they returned the couch in December caused damage to lawn, gravel driveway and shrubs. I paid for NEW furniture, not furniture that has been repaired multiple times. UPDATE: It took Town & C until Dec 2014 to have some repairs made to this defective furniture. In that same month I informed them that the OTHER recliner has broken 12/14/14 I emailed T&C the folowing: The right-facing recliner will not recline/close without locking up upon closing. Anyone sitting in the recliner at that time must slide to the adjoining cushion to stand up and then close the chair without the weight of the person on it. When the chair is attempting to close & as it locks up, the motor sounds as if it is working hard and the footrest jerks. This is under warranty so should I contact Mr. Morelli to come here and fix it or do you intend to contact him? Chip Sobol's response: I will contact repair service and ask him about it. The final time he chose to respond to me was with this email: Sent: Saturday, December 20, 2014 3:22 PM To: barbaradenny Subject: Re: FW: Chip, Need a different repair company. I will do some research and get with you. I cant believe he doesnt work on motion furnitrue. Chip I also contacted Arleen Bracewell, Customer Service Manager Flexsteel Ind. Inc. Dublin, GA . She never replied. My email to her read: As you can see from the other attachments, the current problem with this furniture is separate and distinct from the previously described problems. To date, I have not received a reply from Chip Sobol,although I have emailed him two more times since the last date of these attachments. Since Flexsteel provides a warranty for their products, will you please advise me how to obtain service.