ASHLEY FURNITURE HOMESTORE

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1
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Furniture - Sales

About us

In less than 10 years, Ashley Furniture HomeStore has become the No. 1 selling furniture store brand in the world and the No. 1 retailer of furniture and bedding in the United States.Our HomeStores are locally owned and operated. Because our store owners and their team members live and work in the same areas in which their stores are located, we have better insight into your needs and preferences at the local level. We are committed to you, our customer, and want to ensure you have an excellent experience when shopping at our stores or visiting us online at ashleyfurniturehomestore.com

Business highlights

26 years of trusted experience

Services we offer

Furniture is our passion. Great product design doesn’t end with a great sketch. We deliver style, quality and value every day.

Services we don't offer

Ask for details.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

1.01 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
0%
4
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3
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2
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1
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Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
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Showing 1-1 of 1 reviews
Russell M.
05/2013
1.0
furniture sales
  + -1 more
We had a full warranty that covered all defects in our furniture. We notified Ashley during the required time limit. The furniture was evaluated by Ashely and confirmed the extremely defective living room set. First they called and said it was fully covered. Then approximately a month later they called and said they would not cover anything! Numerous calls and e-mails have gone unanswered. The leather is totally worn, the furniture faded though not in the sun, the seams are all coming loose, It is an embarrassment to have this furture in our beautiful home . I have pictures if needed. I am a retired attorney and very rarely complain. The treatment by this company is shocking as we have been an excellent customer .We will be seeking additional l redress immediately.if we do not hear from this company
Description of Work: They took our money for the furtiture and a full warranty and they gave us totally defective furniture
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,000
Response from ASHLEY FURNITURE HOMESTORE
(member name removed) purchased the 48103 recliner, sofa, and loveseat and was delivered 3-27-2007. The (member name removed)’s also purchased a 5 year extended warranty. Including delivery the total invoice was $2209.00. On 1-26-2012, two months prior to the warranty expiration, the (member name removed)’s called and reported concerns with the leather on the sofa and loveseat. A technician went to the (member name removed)’s home for a warranty inspection with photographs 2-3-2012. The photographs showed cracking and peeling leather. Customer service left a message for the (member name removed) asking them to call about the warranty inspection. 2-21-2012 customer service spoke with (member name removed) and let him know the claim was denied for two reasons: the White Glove Warranty specifically excludes leather cracking and peeling, and it was apparent from the photographs that the concerns were not reported within 5 days of noticing the concern as required by the warranty. During another conversation with (member name removed) on 2-27-2012 he requested to speak with the store manager and the store owner. Both the general manager and the owner spoke with the (member name removed) in late February and early March of 2012 and reiterated the reasons for the denial as stated above. As of 3-19-2012 the claim was closed. The (member name removed)’s five year warranty expired 3-27-2012. An email from the (member name removed) dated 3-18-2013 is the first contact between Ashley Furniture Homestore in Arden, NC and the (member name removed) in the last year. As the claim was denied in March of 2012 and the warranty expired 3-27-2012, there is nothing further Ashley Furniture of Arden, NC or White Glove Warranty can do. Please let me know if you need any further information. Ashley Furniture Homestore Arden, NC Therese LaValley Customer Service

    Contact information

    233 AIRPORT RD, Arden, NC 28704

    Service hours

    Sunday:
    12:00 PM - 6:00 PM
    Monday:
    9:00 AM - 8:00 PM
    Tuesday:
    9:00 AM - 8:00 PM
    Wednesday:
    9:00 AM - 8:00 PM
    Thursday:
    9:00 AM - 8:00 PM
    Friday:
    9:00 AM - 8:00 PM
    Saturday:
    10:00 AM - 8:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Furniture - Sales

    FAQ

    ASHLEY FURNITURE HOMESTORE is currently rated 1 overall out of 5.

    Sunday: 12:00 PM - 6:00 PM

    Monday: 9:00 AM - 8:00 PM

    Tuesday: 9:00 AM - 8:00 PM

    Wednesday: 9:00 AM - 8:00 PM

    Thursday: 9:00 AM - 8:00 PM

    Friday: 9:00 AM - 8:00 PM

    Saturday: 10:00 AM - 8:00 PM

    ASHLEY FURNITURE HOMESTORE accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, ASHLEY FURNITURE HOMESTORE does not offer free project estimates.
    No, ASHLEY FURNITURE HOMESTORE does not offer eco-friendly accreditations.
    No, ASHLEY FURNITURE HOMESTORE does not offer a senior discount.
    No, ASHLEY FURNITURE HOMESTORE does not offer emergency services.
    Yes, ASHLEY FURNITURE HOMESTORE offers warranties.
    ASHLEY FURNITURE HOMESTORE offers the following services: Furniture is our passion. Great product design doesn’t end with a great sketch. We deliver style, quality and value every day.
    Ask for details.

    Contact information

    233 AIRPORT RD, Arden, NC 28704

    Service hours

    Sunday:
    12:00 PM - 6:00 PM
    Monday:
    9:00 AM - 8:00 PM
    Tuesday:
    9:00 AM - 8:00 PM
    Wednesday:
    9:00 AM - 8:00 PM
    Thursday:
    9:00 AM - 8:00 PM
    Friday:
    9:00 AM - 8:00 PM
    Saturday:
    10:00 AM - 8:00 PM