BADCOCK & MORE FURNITURE CO

The extended warranty told me to have the chair brought back to my home, then I will have to take more time off to wait for their representative to come out and look at the chair. When I asked what they will do.. Daniel said they would have it fixed...how many people have to work on this flimsy, wood framed chair, before they figure it can't be cobbled together any more and do the right thing? I have already wasted four days, waiting around for the chair to be picked up, or brought back. I also filed with the BBB. UPDATE: well. this is their response to my BBB complaint. Now mind you, we told them that we were buying the recliner for my sister to use while recovering from knee surgery. "On January 24, 2014, Ms. Roberts contacted Customer Service due to her recliner breaking again. Customer Service reached out to the store and was informed the right arm had completely separated from the chair on the right side. When assessed, it was apparent Ms. Roberts had been using the arm of the chair as leverage when getting in and out of the chair which can weaken the frame and structure of the piece. This is not considered a manufacturing defect under the terms of the written warranty. However, in an attempt to satisfy Ms. Roberts, as a courtesy, another repair was completed on January 23, 2014, though the manufacturer's warranty had expired. When the store attempted to return the chair to her she declined it and requested a refund." Now, how can you say that using the arms of a chair to get up, is inappropriate use of the chair..? They first tried to say we were sitting on the arm, but when they couldn't get away with that, this is what they came back with. Also, I have the chair, so when they said I refused to take the chair back, is just another lie they told. Next thing they will come back with is lying on a mattress is inappropriate, or cooking in a stove..etc.