Laurel Exxon Servicenter

My car died while at another Laurel business some 4 blocks away.  I called them from the other business and asked if someone could come over and take a look at my car.  The technician was very nice and said they normally don't do that but he did come over in approx. 15 minutes.  He could not get my car started and said it would need to be towed to their business for diagnostics.  I asked if he would give me a ride back to their business and he did, saying they don't have insurance for customers to be in their work vehicles.  They ordered a tow truck from a local service provider which did eventually tow my car to the service center.  During the wait for the tow truck to arrive, my blood sugar dropped.  I asked if someone could get me home quickly but the younger technician became exasperated with me and said they aren't covered by insurance for that.  I found that odd since in the past, they have given me a ride home AND picked me up during previous use of their services.  I finally said I REALLY needed to get home due to symptoms worsening, and this young man stomped his feet, looked disgusted with me, loudly dropped the tool he was using on another car they were working on, and took me home (4 blocks away).  It was snowy and icy that day and he deliberately spun his tires, driving angrily, taking turns too fast and letting his car slide wildly all over the side streets. 
When they called me later that afternoon to say the car was ready, they refused to come get me.  I had to ride my bicycle down there to get the car, something difficult for me with my physical disabilities and poor balance.  I asked if I could leave my bike there, drive my car home, and return the next morning with my son and the cash for the entire bill.  I was allowed to do this. 
Next day I had my 19-year-old son with me and we returned.  The 2 technicians (the nice one who came to get me previously where my car died and the young man who was visibly rude and disgusted with me) were both there.  They saw me pull up with my son and the young one looked surprised to see us.  When I said we were there for the bike and to pay the entire bill, he came into the office with us, handed us a bill for fuel pump replacement with an attached smaller bill for the tow service.  We paid the entire bill in cash, got the receipt, and my son rode my bike home while I drove the car. 
A few days later, the station owner called me and said I needed to pay the towing bill.  When I said we paid that when we paid the fuel pump bill, he said he couldn't see where we paid it.  I went down there in person with my receipt and showed it to him, saying my son would also gladly come in and verify we paid both bills in cash.  I then told him about the awful behavior of the younger man towards me.  He was mortified and said he's heard other complaints about this guy.  I don't know if this young man was fired but Mike apologized profusely about the entire incident.  I haven't been back there since but would consider using them again if I don't have to deal with that young man if he's still working there.  I must emphasize that this business has provided me good service in prior years and the station owner is very approachable and professional and takes pride in his business.  It only takes one bad employee to ruin things and the owner can't take action if he doesn't know about that, which is why I spoke up.  The owner was not at his station the 2 days I was there.
Of note, we took my car to a large Billings service center a week after this for an oil and lube special they had.  When they put my car up on the lift, we were told there was a hole in the automatic steering fluid line and a torn left front boot cover.  I find it odd that these things weren't noticed by Laurel Service Center when they had the car the week before, but we paid to have it fixed in Billings.  I can't prove this angry young man did this damage but I do find it coincidentally curious.