Full House Property Management LLC

John and Colleen are nice and friendly, as long as nothing out of the ordinary happens.  My home in Great Falls fell victim to the mess that is Eagle's Crossing (foundation/structural issues).  We identified the issues with the home and that we were persuing a claim against the builders to Full House Property Management prior to signing the agreement.  As soon as some of the issues arose with regards to being required to deal with rodents entering the home, being called for depositions in the case, etc, both John and Colleen became distant and began to ignore their duties as property managers.  John was always quiet, and Colleen was the kind face of Full House.  After having some issues with the home, John became hostile, both with myself and with my laywer.  Even the tenants were hesitant to contact them for concerns, instead choosing to contact our lawyer or myself directly.  We decided to cancel our arrangement and seek other management.  In closing, we are still having problems getting Full House to release the current tenants security deposit.  We have since hired a new manager and they are working to secure the deposit.  I will update as details unfold.

**Some helpful facts not mentioned when lease is signed may include:
• Lying to tenants. (Tenants have literally been TEASED with their money by Full House Property Management.)
• Not cleaning rentals before tenants move in. (When we vacuumed the floor, the amount of scum and dust was nauseating)! 
• Their so called "maintenance" includes refusing to replace rundown appliances. (For nearly a year, we had W/D that would flood floors up to our ankles and break down constantly, but were never replaced). 
• Also may include an water-powered heater that's built outside the unit and keeps freezing, due to Montana's -40 °F winters. Instead, they could be resolving those issues entirely by replacing appliances with built-to-last longer than a month quality.
• Failing to mention to new tenants when they are moving into a bedbug infested rental.
• In the event of disaster or fire, may change your locks on you, provide you with absolutely nothing, refuse you your property, and yell at you when questioned.
• In the event of a damaging sewage flood that destroys your bathroom, and if it's determined by a professional that your walls need to be completely tore down and rebuilt, Full House will likely "respond", but the only repairs likely to occur are fans being put on near your walls, a few new tiles, and Full House telling you that everything is fixed and cleaned.

IN MY OPINION, WORST RENTING EXPERIENCE EVER!! THESE CROOKS ARE ONLY AFTER YOUR MONEY. AN APARTMENT BUILDING OF THEIRS BURNED AND LEFT 8 TENANTS HOMELESS. FULL HOUSE PROPERTY MANAGEMENT HAS PERSONALLY TOLD ME IN FRONT OF 2 OTHER PEOPLE THAT THEIR TENANTS ARE STUPID. DON'T TRUST THESE PEOPLE. A BUSINESS THIS DISGRACEFUL AND BAD SHOULDN'T EVEN EXIST IN THIS CENTURY!!