COMCAST CABLE

Good service call. But there are almost daily service interruptions, that Comcast offers no explanation for, most service interruptions are only minutes long, but are a nuisance. The requirement to have at least basic video cable TV service in addition to Internet increases fees from 50 to $74 per month. We use DirectTV in lieu of Cable TV for television services, and ROKU for Movie services. I am waiting to see what happens with the AT&T/DirecTV merger, but thinking about switching to AT&T as my internet service provider.

Fine

unknown

The initial call and setup were a nightmare. I couldn't understand the person on the other line and he could barely understand me, so it took about 35-40 minutes just to give my information and set up a date for installation. Installation went fine, installer was very nice and professional. I haven't had any service complaints or problems with anything else. It can be a bit of a hassle if you have to go by the comcast office, they have a drive thru, but it's never in use and usually have only 2 people working the front windows.

It went well, but make sure you check your order well when you setup an appointment I thought they were bringing more cable boxes than they did.

I started xfinity in JUNE 2011. Bought a modem/router at their recommendation. Changed to Blast later that year and was not told that my modem/router was not sufficient for the new service. I have called repeatedly and I do mean REPEATEDLY and was never told why my service was so infuriatingly slow. It is now almost MAY of 2013 and I only now have learned that I need another modem and router. I also do not understand the "starting offer" concept of offering good deals to start with and then penalizing loyal customers who pay their bills on time every month by tripling costs after the "trial" period is over. If I were offering a service I would reward good customers. Thinking seriously about changing in the next month or so......Good service when it works....but that happens less and less often.

I had scheduled a 3pm to 5pm window for the technician to come to install the internet service. I received a call about 2:15pm asking if someone was home so he could come a little early. I was already on the way and met him at the house. He was polite, quick, and neat and the service was up within 30 minutes.

We need to tailer down our service because it is costing way too much. The service use to be a little iffy, but recently it has been better.