Mr. Stewart called to set up a time for the install and was ready to go on the date and time we arranged the week prior. He is clean and careful and proud of the job he does. He currently works alone because, as he put it, "I make sure the job gets done right." It was a little over 30 minutes to pull the old unit out and put the new one in. He carried away all debris and left a clean job site when he left. He is very friendly and courteous too. He does not have a website or an office or warehouse. He is a licensed and insured, certified plumber for both TN and MS. He will be honest with you and fair.