About us
Rottler Pest & Lawn Solutions is a second generation company that has been family-owned and operated since 1956. Over the past 60 years, we have grown to be one of the Top 100 pest management firms in the Nation and are the largest privately-owned pest management firm in Missouri. Once offering only general pest and termite control, Rottler’s service offering now encompasses residential and commercial properties and includes everything from ants, spiders and mice to termite control and prevention, wildlife management, lawn and tree care, holiday decorating services, attic insulation and bed bug heat treatments. Always a free inspection. Additional contact name - Mike Rottler, Gary Rottler, Heath Kern, Pat Sorrentino , & Leslie Turner.
Business highlights
Services we offer
Pest Control Services, Animal Removal. Attic Insulation.
Services we don't offer
Plumbing. Auto Transportation.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
- 6
Assorted photos uploaded by Rottler Pest & Lawn Solutions - St Louis
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 11% | ||
| 3% | ||
| 2% | ||
| 1% |
Filter reviews by service
It costs $79 every two months. It got resolved.
The Rottler field representative met with us on a Saturday which we appreciated. He examined our front and back yards and explained how their services are provided. We agreed to the terms and he proceeded to set traps. On subsequent dates/visits, notes were left on our front door handle reporting the capture of a total of two moles. We contacted Rottler's customer support to inquire whether we could learn the gender of the two moles because this may indicate the likelihood of continuing mole reproduction on our property. The operator explained that she would reach out to the field representative regarding our question and that someone would get back to us. We never received a follow-up. Rottler removed all traps and continued to make visits to our property every two months to look for any evidence of mole activity (raised tunnels).
Still enrolled in their program, we inquired through Rottler customer support as to whether they could assist us with addressing an outdoor ant infestation. We were told by the operator that she's never been asked about ants before, she would have to investigate with regards to our question and that someone would contact us. Again, we never received a follow-up; however, the billings continued and notations were left on our front door indicating that no moles were detected.
Out of frustration, we terminated our contract with Rottler because of their unresponsiveness to our inquiries and their apparent satisfaction, in our opinion, with 'coasting' by providing poor customer- and follow-up service. While we paid a substantial cost to originally enlist their services (which tends to function as a deterrent for customers to cancel because they have to repay this upfront cost if they ever need extermination services again), we were so displeased by the lack of response and knowledge in addressing simple questions that we decided to sustain the financial loss, eliminate the frustration from inaction and decided to identify a new pest control service or consider doing it ourselves.
completed, my specialist came out right away, kept the critter to make sure it died within the week. When it didn't, they
arranged to come and do the heat treatment again, as per their warranty. I did have three follow up spray treatments,
just for my peace of mind, but nothing ever show up again. Very satisfied.
Prior to the monthly maintenance check of the termite traps at our home the serviceman telephones to see if we have experienced any additional problems of any kind that he needs to address on his call. If we are at home when he comes, he checks in with us and gives a verbal report on his visit; if not he leaves a note with that information in the door. On several occasions we have made special calls when we had a few field mice in the basement and someone has always come out promptly, looked for access points, made recommendations and provided sticky traps for us to use. They send a specialist in the specific problem you are experiencing (i.e., termites, mice, etc) and they are good about pointing out any situations, such as seed stored in garage, that could be encouraging the problem. We also like that the monthly service is generally provided by the same serviceman.
All their serviceman are pleasant and professional. We give Rottler an unqualified endorsement.
The squirrel removal was at a St. Louis City location and the ongoing termite and other services at our home in St. Louis County.
Licensing
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