Outdoor Living Inc

We had a few planning problems with the drainage, which after my husband noticed, they fixed. Though the company was great, I didn't feel comfortable speaking to the workers on site because they were uncooperative and not friendly. The company was knowledgeable however, the workers didn't really seem to be. The planner was good and I really liked him and his recommendations so therefore, I would use them again.

I stopped by the office so I could see their displays. I was helped by Chris. He could give me an idea of cost that day since I knew the basic dimensions. I had a little sticker shock but he helped me adjust the plan to contain costs. He came to the house about a week later so he could see the layout and we could discuss details. The written estimate was the same amount as estimated in the office, except it included drawings, and all the details of what was included in the job. They handled the city inspection process (Bel-Nor). They started the deck about 6 weeks later. There was a small delay when the old deck was removed revealing serious tuckpointing problems. As soon as we fixed that they returned. There were just two carpenters who came out to work, so it took a few days of work but it looks great and feels solid as a rock. (They used 2x12 joists on 1 foot center). My wide staircase created odd angles, a real challenge, but the carpentry work is exceptional.

They did a very good job, completing the project in about 2 and 1/2 weeks. The people who worked on the job were courteous and addressed any issues I brought to their attention. I had a few issues that needed to be addressed after they completed the job which they corrected very quickly.

Every part of the experience from the first meeting with Bill Martin until they finished all the work was terrific. Everyone was responsive, prompt, experienced and reassuring.

WE'RE DELIGHTED WITH THE PORCH. WE REQUESTED A SPECIFIC CARPENTER (RICK) BASED ON A FRIEND'S RECOMMENDATION AND WERE VERY PLEASED WITH THE QUALITY OF HIS WORK. ONE SURPRISE, THE CONTRACT INCLUDED ''WIRING AND SUPPORT TO ACCOMMODATE A CEILING FAN.'' WE ASKED THE ELECTRICIAN FOR A WALL SWITCH BECAUSE THE CHAINS FROM THE FIXTURE WERE TOO HIGH TO REACH. WE ALSO ASKED HIM TO INSTALL AN ELECTRICAL OUTLET ON THE OTHER SIDE OF THE WALL FROM AN EXISTING INTERIOR OUTLET, AT AN EXTRA CHARGE. WE DID NOT GET A QUOTE. IN THE FINAL ACCOUNTING, THE WALL SWITCH WAS NOT CONSIDERED TO BE PART OF THE WIRING INCLUDED IN THE CONTRACT. WE HAD TO PAY $235 FOR THE SWITCH AND $235 FOR THE OUTLET, CHARGES WE THOUGHT WERE EXCESSIVE. A FEW MONTHS AFTER COMPLETION, WE HAD A CEILING LEAK IN THE ROOM WHERE THE PORCH WAS ATTACHED. THEY RESPONDED PROMPTLY AND FINALLY DIAGNOSED THE PROBLEM, AN EXISTING LEAK UNRELATED TO THE WORK THEY HAD DONE. THEIR CARPENTER DID THE REPAIRS FOR US FOR A VERY REASONABLE CHARGE.

ONE YEAR LATER, WE ARE STILL ENJOYING OUR ARCHADECK! THE OWNER PERSONALLY VISITED AND ENSURED THAT HIS WORKERS PERFORMED THE BUILDING TO SPEC AND THAT THE SITE WAS LEFT CLEAN. THE QUALITY OF THE DECK HAS PROVEN TO BE EXCELLENT.