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Green Angel Cleaning Services
Maid Service, Post Construction - Clean-up, Ducts & Vents - Clean,
About us
At Green Angel Cleaning, we take amazing care of our wonderful housekeepers. In return, they take amazing care of our clients. We have a very low turnover rate for employees which is rare in our industry. Our office will answer the phone during business hours and will return your call if by chance we happen to miss you. Our employees aim for excellence, and you will see that in your cleanings. We recommend weekly and bi-weekly services, but we will also provide every 4 weeks and one-time cleanings.
Business highlights
18 years of experience
Services we offer
ALL AREAS: All knickknacks Wall fixtures Picture frames Ceiling fans Doors Furniture Lamps Woodwork Shelves Baseboards Remove cobwebs Vacuum carpets Wash all floors Vacuum furniture Empty trash and recycle Window ledges and tops KITCHEN: Exterior of large appliances Counters Cabinets Table and chairs Sinks Backsplashes Range top Refrigerators Microwaves Wash floor Baseboards Pets’ bowls BATHROOMS: Clean showers Glass doors No Spots Bathtubs Sinks Vanities Backsplashes Wipe all toiletry bo
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.750 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 4% | ||
| 4% | ||
| 2% | ||
| 2% |
Showing 26-50 of 50 reviews
Cassandra E.
Feb 2015
unknown
Response from Green Angel Cleaning Services
"Hi (Member), Thank you very much for your review and we truly appreciate your feedback. I wanted to address all of your concerns from your experience with Green Angel last August. First, I sincerely apologize for any involvement you had with our company that was less than satisfactory. You had given us a “C” in regards to “Responsiveness”. From our records, I show William, our Client Relations Manager, was very prompt with all of your correspondence. He returned your call immediately on Monday, August 18, 2014. He then set up walkthrough on Thursday of the same week accommodating a lunch time appointment for you. After doing the walkthrough, he emailed your estimate within 24 hours of the appointment. If you have any further feedback on William’s responsiveness, please feel free to let me know. In regards to pricing, I completely understand if you felt our rates were too high. William mentioned that he based his prices some buildup in the kitchen and bathrooms. In addition, there was construction going on during the walkthrough and we were uncertain of the final condition of your home. In his email, he quotes, “I will also advise that if we do not utilize the anticipated amount of time, you will only be billed for the amount of time we are in your home.” He wanted to be certain you were not overcharged for the job. Honoring a lower rate is a practice we do regularly in our business to ensure our clients are paying a fair price. You had given William a “D” for professionalism. He did mention that he mistakenly emailed you instead of another client back on December 11, 2014. He immediately apologized for the error. Outside of that, please let me know if you have any further feedback on this particular rating. At Green Angel, we know that we are not always the best fit for everyone. We appreciate you taking the time to rate our company on Angie’s List. We always use any negative experience as a way to better our business and grow. If you wish to contact me personally, I can be reached at [email protected] or at 314-712-1108. Thank you again, Stacey Savens Green Angel Cleaning Services Owner [email protected]"
Patti W.
Dec 2014
They were amazing and wonderful. They donate time to help out cancer patients.
Response from Green Angel Cleaning Services
"Hi [Member Name Removed], Thank you for your nice review!! Green Angel really enjoyed taking care of your home. By the way, I still have your beautiful Angel jar you made for me on my desk! We moved offices and it was one of the most important things I carried with me. If we can ever be of assistance, please don't hesitate to reach out. Have a wonderful holiday season! Stacey Savens"
ANNE C.
Nov 2014
unknown
Gina S.
Mar 2014
Green Angel is professional and reliable. They are detail oriented and go above and beyond other providers. Their rates are a bit higher than others, but for us, it's worth the extra cost to have the extra services. Other companies simply and quot;surface cleanand quot; but Green Angel always provides that extra step to make sure our house is really clean. Their staff is very courteous, accommodating and very friendly toward our dogs. They use green products which leaves the house smelling fresh. They always call ahead so we can plan our day. We appreciate everything they do for us!
Response from Green Angel Cleaning Services
"Hi [member name removed], Thank you very much for your nice message about Green Angel Cleaning. We appreciate you taking the time to review our services. We will continue to do our best work taking care of your home. Our team members always enjoy working with you. Thank you for your continued business. Stacey Savens Owner/Green Angel Cleaning Services"
Carol S.
Feb 2014
Mostly good, except after recently inquiring about the price of a regular cleaning, we felt that their price was excessive.
Our house is only 1000 sq. ft., and $135.00 per regular visit seemed like too much money.
Our house is only 1000 sq. ft., and $135.00 per regular visit seemed like too much money.
Response from Green Angel Cleaning Services
"Thank you very much for your review. We appreciate you taking the time to rate our company. We are happy you and [Member name removed] were pleased with the quality of the work at the first visit. If you decide to have us come back again, we will work very hard to maintain that level of service moving forward. In regards to the pricing, we appreciate your feedback. The rate is based on how many labor hours it will take to thoroughly clean your home. The frequency of your cleanings were going to be every 4 weeks. Typically, in a home that is only cleaned monthly, it take a little more time to give it that "top to bottom" detail since there is so much time in between visits. The price was based on needing 4 "man" hours. The quote for every two weeks was $105 since we would not need as much time. William, my Client Relations Manager did follow up and honor a lower rate of $125 per cleaning. We hope to work with [Member names removed] sometime in the future. They were great to work with at the first cleaning visit, and they are right in our neighborhood which makes it even better."
Veronica C.
Oct 2013
I am very sensitive to smell and strong chemicals so I choose Green Angel Cleaning Services because they use all natural cleaning products. When they are done I just have a wonderfully clean house without any left over chemical smells. Just understand that certain things like rust, mold, and hard water build up cannot always be fully dealt with because they only use green products.
Cheri L.
Sep 2013
I got the off of Angie's List. I think their customer service is outstanding. The people who I set up the appointment with, who came out the first time round, have been really helpful with any questions or concerns. They always follow up on anything, and so I think that goes above and beyond. I think their price is very reasonable, and they clean our house every 2 weeks.
Jason R.
Aug 2013
Honestly, the initial visit by Green Angel was inconsistent. Some parts of the house were very clean, and some were not. It seemed like the crew started on the top floor and lost energy as they went down. The and quot;Cand quot; rating that I gave for quality is because of this initial cleaning. Stacey called to follow-up, and we explained the inconsistency problem. Right away, she set up a time for someone to come back for free, and do whatever we thought needed to be redone. I feel terrible that I can't remember the name of the lady who came back to re-clean, but I believe she is the office manager. She did a lovely job. She was pleasant, professional and friendly, and even re-cleaned things that we hadn't asked her to do. She and Stacey both clearly felt bad about the fact that it wasn't up to standard the first time, and they made it right. Because of that, we have signed up for monthly cleanings with Green Angel. People make mistakes, but I have no problem with that, as long as they are made right. If I could give a separate and quot;Aand quot; rating for the re-clean, I would. Thanks for your professionalism, Green Angel!
Michael D.
Jul 2013
Stacey was able to fit us in our schedule at the last minute with just a few days notice. The crew arrived on time and we were very pleased with the results. We will definitely call them in the future to set up regular cleaning of our current home.
TIMOTHY C.
Apr 2013
Green Angel cleaned my house for approximately two years. Every time
they cleaned they left a score card. If they did well I scored them
high, if there were problems I would mark the card accordingly. On a
few occasions things did not go well, Stacey took care of it immediately
and corrected the problem promptly. I give her business high marks
because nobody is perfect all the time, when things didn't go well they
were fixed without delay. I would definitely use her again.
they cleaned they left a score card. If they did well I scored them
high, if there were problems I would mark the card accordingly. On a
few occasions things did not go well, Stacey took care of it immediately
and corrected the problem promptly. I give her business high marks
because nobody is perfect all the time, when things didn't go well they
were fixed without delay. I would definitely use her again.
Rita A.
Apr 2013
Green Angel Cleaning Services are excellent. The owner and the employees are aware that I am on disability and I am on oxygen and they really work with me and inform me and the price is fair. They come out once a month because I only have 4 rooms. I highly recommend them because they do a thorough cleaning, they are polite and they use organic product. They even go as far as mailing my letters on their way back to their office. I had one minor issue with one of the employees last year, she had damaged a piece of an old furniture that I had and that was no big deal, but what she tried to do was pick up the piece that she damaged and hide it, I notified the owner straight away. I didn't want to be re-reimbursed for the damage, I just didn't like the fact that the supervisor that she had over here watching over the team did something like that and I told her that I never wanted to see her again. I do understand that things are going to happen but don't hide it from me and let me find it 3 hours after you leave. The owner was very cooperative and I told her the names of the employee and told her that I didn't ever want her in here.
Jim K.
May 2012
They arrived on schedule to perform the work and Stacey even followed up with me afterwards telling me how well it had gone. Since I was not in town when the work was done I was not able to check it until two days later when we moved into the house. Initially I thought things looked okay, but when I started looking inside the cabinets, on the floor molding and the doors I found that almost nothing had been done. I literally had to clean inside of every cabinet and drawer before I could unpack. Considering that the house was empty, is only 2600 square feet and I paid $240 dollars I felt completely ripped off. I wouldn't think of having them back in my house nor could I recommend their service to anyone.
In response to their reply: As noted I was not in town when the work was done and I could not check it until I was back two days later. Also, Stacey never asked if they could come back and redo what was missed and really didn't seem concerned at at all when I called her to advise how poorly the cleaning had been done. While I do think I am picky, I do not feel that leaving cabinets completely untouched when they were paid to clean them is 'too picky' Hopefully other Angie's List members will take heed and find someone that actually does what they are contracted to do. Since we have found a wonderful service that does an excellent job.
In response to their reply: As noted I was not in town when the work was done and I could not check it until I was back two days later. Also, Stacey never asked if they could come back and redo what was missed and really didn't seem concerned at at all when I called her to advise how poorly the cleaning had been done. While I do think I am picky, I do not feel that leaving cabinets completely untouched when they were paid to clean them is 'too picky' Hopefully other Angie's List members will take heed and find someone that actually does what they are contracted to do. Since we have found a wonderful service that does an excellent job.
Response from Green Angel Cleaning Services
"I always appreciate feedback from my clients. This client repeatedly stressed how picky and hard to please they would be so I figured this would be a challenge. Below is the email I received from them the day after the visit, so I'm not sure how it could have so drastically changed and prompted them to give us a "D". They didn't give us a chance to continue with the ongoing service and build a relationship with our company, and I feel if they would have, their views would have probably changed. In this business, service levels can be the biggest challenge, but as an owner, I always make the right choice. I offered to come back and take care of the couple of items missed but the client was not interested. "Good Morning Stacey, I had Member look over the house last night and he thought overall your crew did a good job. There was one drawer in the kitchen that was completely missed and the light fixture in the first floor bathroom was also missed. Thanks again for being able to come in this week and clean. I appreciate it very much and look forward to your continued service. Thanks, Member""
Michael E.
May 2012
They are efficient when they clean. They clean 2500 square feet of my office in about 45 minutes. I will absolutely use them in the future.
Rita A.
Apr 2012
Excellent!!!
I would tell everyone to give this company a call - you will be a satisfied customer like me.
I would tell everyone to give this company a call - you will be a satisfied customer like me.
SueLin H.
Nov 2011
Overall their last visit went great. They did an excellent job.
SHARON W.
Nov 2011
I originally tried Green Angels Cleaning Services because they use cleaning product which are not harmful to the environment - they uphold my same values - I continue to use them because they do such an awesome job - every two week the ladies come - when they leave my house is spotless - it even smells clean - must be those green cleaning supplies. My husband and I work full time - we rely on Green Angels to help us with the house cleaning. We would recommend them to anyone - thanks, Ladies.
Mark M.
Aug 2011
Stacy and another employee came over to clean my house prior to putting it on the market. They did a very thorough job, especially on the blinds and baseboards. Stacy spent a bit of time scrubbing caulk off of one shower that had been recently worked on. They were both very friendly and worked fast. I believe they actually spent more time here than estimated but did not charge me more than the original quote. Stacy was wonderful to work with, and I would definitely use the service again.
Leah Z.
Aug 2011
I spent more than 2 weeks trying to find a green cleaning company to do a deep clean/move-in clean for a house that we were purchasing. Either the companies wouldn't call me back or they wouldn't even consider doing a clean outside of their normal business hours (understandable but frustrating). Because of the timing of the closing, when we took possession, and when the movers were bringing our belongings from storage, the cleaning either had to be done after 5 pm or before 8 am. Stacey was the only person who would work with me on scheduling a time, and on her busiest of days...a Friday. She seemed to move mountains where others just simply said 'no.' Not only was she easy to work with but scheduled herself to work at 5:30 am and didn't give me a hard time about my crazy early morning anxiety-riddled text. The three women did a very good job cleaning. They were under a fairly rigid time constraint and were even able to clean the blinds. i'm not sure how Stacey did it, but the floors, that i had contemplated refinishing, gleamed. Not only did she save us a $1k on those floors but also kept us from adding more voc's to the environment. I am hoping to continue to use them on a monthly basis. They may be a bit more expensive than others but clearly Stacey stands behind what she does, is dedicated to working with her clients, and uses products that I'm not afraid to have my 9 month old son be around. I also greatly appreciated each worker wearing a company polo, it added to the professionalism.
Response from Green Angel Cleaning Services
"Thank you very much for your nice report!"
MEL N.
Aug 2011
It was a great experience.
MARJORY C.
Jul 2011
i called green angel cleaning services on a sunday, and left a message that i needed a move-in clean on thursday afternoon--five days later. although stacy was unable to accommodate that particular afternoon, she called me back right away on monday morning and offered to refer me to another company which might have some availability for my schedule. she even contacted the other company for me. they were also unable to help, but stacy didn't give up. even though i wasn't her customer, and she had no obligation whatsoever to help me with my problem, she referred me to yet another cleaning company, calling them for me and confirming that they could come out to my new house the afternoon i needed help. i was very impressed with stacy's willingness to go above and beyond for someone for whom she had no reason to care. she had a busy week already, yet she was prompt and responsive and incredibly helpful. even though she wasn't able to fit me into her cleaning team's schedule this time, i would absolutely look up green angels next time i need a cleaning service.
Kristina L.
Jul 2011
They were very professional and they did a really good job. My overall experience with them was good.
MICHELLE G.
Jul 2011
I switched companies becuase I wasn't entirely happy with the work the other company was doing after using them for years. I actually find this company to be similar. I am staying with them because I prefer the more environmentally friendly products. I have been disappointed that twice they've broken something and didn't leave me a note about it, although they did apologize when I emailed the owner to let her know. Also I've already had to ask them specifically to clean the toilets more thoroughly (which seems to me to a basic part of house cleaning) and the last time one of the bathroom mirrors was visibly not cleaned. These are the same types of problesm I was having occasionally with the other company. It seems like this is just common with cleaning people.
However, they staff are friendly with us and my children when we see them. I do like that they leave a postage prepaid comment card every time so we can provide feedback. And I do really like that my house does not stink of chemicals.
However, they staff are friendly with us and my children when we see them. I do like that they leave a postage prepaid comment card every time so we can provide feedback. And I do really like that my house does not stink of chemicals.
Response from Green Angel Cleaning Services
"Thank you for your feedback. In my company handbook and during my 30 day training process, I do stress the importance of my employees telling me when something is broken so I can handle it accordingly. In the first situation, my employee didn't realize she broke the item. I did speak with them about both and moving forward, they know to always notify me. As far as the quality of service, I have printed this report and forwarded it to the Team Leader assigned to this house. Overall, this Team Leader gets very positive replies from all the clients on her routes. I will discuss what challanges she might have with this particular house and/or the fellow employees who clean with her on this route. Moving forward, there should be an immediate change in the level of service in this house. Getting feedback from my clients is very important. This helps me make the necessary changes. Unfortunately, sometimes the cleaning industry is not always perfect. However, my ratings and comment card results tend to consistently remain at the "excellent" level. Thank you again for taking the time to add your report. I hope you see the changes necessary within the next couple of months to move our rating from B's and C's to perfect A's. :-) We won't expect that until we deserve it though. Thank you again."
MEL N.
Apr 2011
They were not the cheapest of the companies we got estimates from, but Stacy, the lady that came out to meet with us, seemed like the best fit for us.
Mark L.
Apr 2011
The Green Angel folks were able to schedule a Saturday cleaning. It ended up costing more than I expected but for the most part they did a thorough job. They moved couches to clean behind them. There were some minor things I noticed after they left. They did seem to keep pretty busy most of the time. I'm still undecided as to whether I paid too much.
JAN B.
Mar 2011
Shannon arrived at 8am with Stacey shortly afterward due to a client cancellation. I was absolutely astonished at the condition of the house when they finished. The beige porcelain tile kitchen floor hadn't looked this clean since it was installed. (They cleaned it on HANDS AND KNEES!! Who DOES that?) The house absolutely sparkled. They changed the sheets, did all the furniture, cleaned the bathrooms, cleaned the baseboards, picture frames, made the kitchen sparkle, wiped window sills, etc, etc. Since they use "green products" and I have a lot of glass tops, I asked them to use windex on glass and a stainless steel cleaner on appliances and they obliged. Otherwise, they use their own products and rags. They do not use paper products to clean. I am absolutely thrilled with their service and hope to make them my regular housekeepers. The price was higher than I had anticipated, but Stacey told me she would charge $30/hour/person and this first cleaning took them each 3 hours. Return visits would be considerably less. They are highly recommended. Cheerful, energetic, and trustworthy. Petfriendly.
Licensing
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FAQ
Green Angel Cleaning Services is currently rated 4.7 overall out of 5.
Green Angel Cleaning Services accepts the following forms of payment: CreditCard
Yes, Green Angel Cleaning Services offers free project estimates.
No, Green Angel Cleaning Services does not offer eco-friendly accreditations.
No, Green Angel Cleaning Services does not offer a senior discount.
No, Green Angel Cleaning Services does not offer emergency services.
No, Green Angel Cleaning Services does not offer warranties.