GIFTED GARDENER

from: Richard Homan [email protected]
to: [email protected]
date: Mon, Oct 31, 2011 at 7:03 PM
subject: Homan Flowered Sofas  
Pictures will be sent via Shutterfly.  You will receive a separate e-mail with the link.   With regard to the two sofas I ordered from Gifted Gardener and the issues regarding them 1) the fabric sample that I ordered the sofas from looks nothing like the fabric that is on the sofas and 2) the shoddiness of the quality of the sofas and the way they are made.  I am sending pictures via Shutterfly.   I don't know if this is a furniture company that you have dealt with in the past or a new line you are carrying.  I am concerned that because these sofas are so poorly made, that it is not a fluke that these sofas are shoddy, but rather a standard practice of this furniture company.  I just don't see how two sofas can be made so poorly, and all their other products be of quality.   Here are some of the quality problems:   1) back cushions on both sofas do not fit right or are not made right or something.  They never sit right.  They are always lopsided and don't fit against each other or the sofa.  They flip out, smash down, flip up on either side of your neck and head.   2) the seat cushions sag and don't fit against each other correctly.  If you are sitting on one side of the sofa, the seat cushion will turn up on either side of your body, like in a "u" fashion.  The two seat cushions are always uneven with each other.   3) The fabric on the seat cushions is loose and wrinkled and getting that way on the back cushions.  We are small people, there are only two of us living in the house, and the sofas have only been sat on for a couple of months, and not for long periods of time. 4) It is not uncommon to be poked by something while sitting on the sofas and have a feather come out.  There is nothing about the cushions that feel like down, that is for sure.  There may be feathers in there, but they are not of any quality.   5) The fabric pattern is not matched at any seam on the sofa.  Not that that would have helped the looks of it too much, because the fabric itself is not pretty and doesn't look like the sample I ordered them from.  However, to have a floral couch where no seam is pattern matched is shoddy.   6) The fabric sample looks like a vine type pattern with predominately green and some pretty watermelon red and a little yellow.  There is no way on earth to know by looking at the fabric sample the fabric has gigantic orange flowers all over it.  I hate orange and would never order anything that looks like this.   7) At the bottom of the sofa, around the nail heads, the fabric is fraying and strings are coming off and hanging down.   8) When sitting on the sofa, the cushions smash down so much, you feel like you are sitting on the springs.   9) The very thin fabric that is underneath the sofa is sagging and torn.  We have never had anything underneath the sofas so they had to have been that way when they were delivered.   You are welcome to come over to our house and see these poorly made sofas in person.  
Sincerely,
Rick and Susie Homan
Home phone: 314-698-2763