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Ferguson Roofing
Acoustic Ceiling Tiles - Install, Major Home Repairs (General Contractor), Seamless Metal Gutters - Install,
About us
Ferguson Roofing & Exteriors is a trusted roofing contractor in St. Louis, MO, providing top-quality residential and commercial roofing services. With decades of experience, our team specializes in shingle roofing, flat roofing, and specialty shingles, ensuring your home or business is protected with durable, long-lasting materials. We pride ourselves on exceptional customer service, expert craftsmanship, and a commitment to excellence in every project. At Ferguson Roofing & Exteriors, we understand the importance of a reliable roof and offer comprehensive solutions, including repairs and replacements, tailored to your specific needs.
Business highlights
Emergency services offered
86 years of experience
Services we offer
and exterior venting. We also provide window, and garage wrapping to improve your home’s energy efficiency and curb appeal. Whether you need storm damage repair, assistance navigating insurance claims, door, erguson Roofing & Exteriors offers a wide range of exterior services to enhance and protect your property. Our services include siding installation and repairs, gutter installation and protection systems, or are looking to upgrade your home’s exterior, our experienced team is here to help. Trust Ferguson Roofing & Exteriors for all your roofing and exterior needs in St. Louis and the surrounding areas., soffit and fascia
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6156 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 10% | ||
| 4% | ||
| 3% | ||
| 4% |
Showing 151-156 of 156 reviews
SUSAN H.
Sep 2006
Out of all the roofers that we interviewed, they weren't the highest or the lowest. We were going with a specific type of shingle and they actually contacted the manufacturer about the warranty. They went the extra mile and let us know that the manufacturer would not guarantee it due to the pitch of our roof.
ED R.
Aug 2006
Communication was bad and the job was done wrong. They never fixed it the way it should have been.
Response from Ferguson Roofing
"THE HOMEOWNER ASKED US TO FIX DAMAGED SHINGLES. AFTER CHECKING THE ROOF, WE LEARNED THE HOMEOWNER ATTEMPTED TO FIX WIND DAMAGED SHINGLES HIMSELF. THE HOME REPAIR WAS POORLY DONE. WE RE-SHINGLED THE AREA CORRECTLY. THIS FALLS OUTSIDE OF OUR SERVICE WARRANTY, AND WE INVOICED THE HOMEOWNER A NOMINAL AMOUNT FOR THE WORK DONE. THE HOMEOWNER CLAIMED THE SHINGLES DID NOT MATCH. WE CONFIRMED WE USED THE EXACT SAME SHINGLE AND COLOR. ANY DIFFERENCE WAS FROM FADING OF THE ORIGINAL ROOF, AS WELL AS A DIFFERENT LOT NUMBER FOR THE SHINGLE. THE HOMEOWNER HAS REFUSED TO PAY THE INVOICE AND WILL NOT RETURN CALLS FROM OUR COMPANY."
LEA B.
Jul 2006
After the roof was finished, we then set up an appointment to sign the contract for siding, soffit, fascia and gutters - sales person did not show up or call. The next day someone from the company called to set up another appointment but did not apologize or explain why the original salesperson missed the appointment. We decided to go with another company because of Ferguson's poor/non-existent customer service. Also, the roofers did not replace the drip edge which covers the exposed wood at the end of the roof-line. We contacted Ferguson and when they finally called back, they stated that we didn't need to replace it. The exposed wood ended up being covered by the company that did our siding and gutters because it was just easier than dealing with Ferguson. You should not have any exposed wood when your roof is replaced! A positive note, the roofers broke our satellite dish and Ferguson paid for the repairs without any fight and the roof itself looks great.
Response from Ferguson Roofing
"AS FOR ANY CONCERNS WITH CUSTOMER COMMUNICATION, THERE IS NEVER A GOOD EXCUSE. OUR INDUSTRY WAS STRUGGLING TO KEEP UP WITH THE VOLUME OF WORK CREATED BY THE MANY STORMS IN THE FIRST HALF OF THE YEAR. THAT VOLUME MAKES OUR NORMAL RESPONSE TIME FOR ANYTHING SLOWER THAN WE PREFER. WE CONTINUE TO IMPROVE UPON OUR PROCEDURES TO NOT LET VOLUME CHANGES HAVE SUCH AN IMPACT ON CUSTOMER SERVICE. AS FOR THE DRIP EDGE, I CAN ONLY SAY HOMEOWNERS DO NOT ALWAYS AGREE WITH OR UNDERSTAND RECOMMENDATIONS OR ASSESSMENTS GIVEN BY CONTRACTORS. AT THE END OF THE DAY, OUR GOAL IS TO DO WHAT IS RIGHT FOR THE HOME, AND HAVE THE HOMEOWNER HAPPY."
RONALD P.
Jun 2006
Sales person was very friendly and helpful. I was planning to select Ferguson Roofing to repair my roof. However, on two separate occasions I contacted them and had an appointment to meet with a representative, and each time no one showed up or contacted me. I followed up with a phone call and no one even apologized for not contacting me. I chose to go with another roofing company.
Response from Ferguson Roofing
"HAVING TO RESCHEDULE AN APPOINTMENT IS ONE THING. NOT CONTACTING A HOMEOWNER OF ANY NEED FOR A CHANGE IS UNACCEPTABLE AT FERGUSON. WE CONSTANTLY STRIVE TO IMPROVE OUR SYSTEMS TO PREVENT THIS."
Homeowner
Feb 2006
The service manager came out and everything was ok, except our gutters. He was very nice when he came, so we were very surprised when they did not respond as promised, an indication of the service we would get. He was also the only one who would give us a bid, but it was unreasonable ($20,000). We think this was to let us know that they didn't want the job.
Response from Ferguson Roofing
"I CAN NOT FULLY EXPLAIN THESE CONCERNS. LIKE MOST BUSINESSES, WE DO NOT LIKE TO TURN DOWN WORK. SOMETIMES THINGS 'FALL THROUGH THE CRACKS', ALTHOUGH WE WORK HARD TO KEEP THIS TO A MINIMUM. IF WE ARE NOT THE BEST SOLUTION TO A HOME EXTERIOR PROJECT, THOUGH, WE ARE HONEST AND STRAIGHT- FORWARD ABOUT OUR REFUSAL TO DO SOME TYPES OF WORK. THIS ANSWER IS NOT ALWAYS WELL RECEIVED, ESPECIALLY IF OTHER CONTRACTORS HAVE COME TO THE SAME CONCLUSION."
MICHAEL D.
Feb 2006
This is a follow up report. We had our roof done in the spring of 2005. In the fall of 2005, we discovered that the roofers had cut away necessary flashing where roof & siding meet that allowed mice to get into the walls of our home. If that weren't bad enough, we also had interior water damage. They fixed both problems. This could have been a much better experience with another company.
Response from Ferguson Roofing
"A PROBLEM WAS IDENTIFIED, AND WE IMMEDIATELY RESOLVED THE CONCERNS. WE PRIDE OURSELVES ON GETTING THINGS RIGHT THE FIRST TIME. EVERY BIT AS IMPORTANT, THOUGH, IS THE WILLINGNESS AND ABILITY TO SEE THAT THINGS ARE MADE RIGHT."
JASON B.
Jan 2006
No work performed - bid only
Patricia C.
Nov 2005
THEY WERE VERY PROFESSIONAL. I WAS SURPRISED THAT THEY SENT A LETTER AND DIDN'T SHOW UP BUT THAT WAS NOT TYPICAL OF THEIR SERVICE. THEY WERE SWAMPED BY A HAIL STORM. THEY ARE GENERALLY VERY PROFESSIONAL AND PROMPT.
STEVEN B.
Nov 2005
I ASKED FOR AN ESTIMATE ON THEIR WEB PAGE. THEY CAME OUT AND LOOKED AT THE ROOF IN JUST A COUPLE OF DAYS. ONE OF THE SALES REPS WAS GOING TO COME BY MY HOUSE. WE SET UP A DATE AND TIME, BUT HE NEVER SHOWED UP FOR THE APPOINTMENT AND DIDN'T EVEN BOTHER TO CALL.
Response from Ferguson Roofing
"POOR COMMUNICATION IS UNACCEPTABLE BY OUR COMPANY STANDARDS, AND WE MAKE REGULAR EFFORTS TO PREVENT THIS FROM HAPPENING."
GWEN W.
Oct 2005
THE SALES REP, RYAN CLINTSMAN, WAS KNOWLEDGEABLE AND PERSONABLE. HE ANSWERED ALL MY QUESTIONS ABUT INSTALLING THE SOFFIT AND FASCIA. I DECIDED TO GO WITH ANOTHER VENDOR, HOWEVER, BECAUSE FERGUSON ROOFING USES ONLY ALUMINUM SOFFIT AND AFTER SHOPPING AROUND, I DECIDED I WOULD RATHER HAVE VINYL SOFFIT. ESTIMATED COST WAS $2625.
NANCY A.
Oct 2005
ESTIMATE WAS DONE QUICKLY, PRICE WAS GOOD COMPARED TO OTHER ESTIMATES. THEY CAME ONE DAY LATER THAN SCHEDULED, BUT IT DID NOT MATTER AS I DID NOT HAVE TO BE HOME. THE WORK WAS DONE IN ONE DAY. IT LOOKS QUITE WELL DONE. COMPLETELY CLEANED UP AFTER JOB.
Jeffrey K.
Aug 2005
I WOULD NOT CONSIDER THEM FOR A LARGE ROOFING JOB IF THEY DID NOT WANT TO CONSIDER THE SMALL FLASHING JOB THAT I WANTED DONE.
Response from Ferguson Roofing
"WE ARE A COMPETENT ROOFING COMPANY, BUT NOT ALWAYS THE BEST SOLUTION FOR ALL PROJECTS. IF WE DECLINE WORK, SCALE OF WORK IS NOT THE DETERMINING FACTOR, RATHER OUR ABILITY TO DO THE BEST WORK FOR THE HOMEOWNER. THIS ANSWER IS NOT ALWAYS WELL RECEIVED OR UNDERSTOOD BY EVERYONE."
LIZ M.
Jul 2005
THE SALESMAN CAME TO MY HOUSE. HE WAS VERY FRIENDLY AND EXPLAINED EVERYTHING HE WAS INCLUDING IN HIS BID. HE HAD SIDING SAMPLES FOR ME TO LOOK AT AND DISCUSSED THE DIFFERENCES BETWEEN THEM.
MICHAEL D.
Jun 2005
THE ROOF LOOKS GREAT AND THEY HAVE A GREAT WARRANTY. BEYOND THAT, IF YOU DISLIKE DEALING WITH IMPERTINENT PHONE STAFF, THIS MAY NOT BE THE COMPANY FOR YOU. SMART COMPANIES HAVE A POLITE PATIENT PROFESSIONAL ON THE PHONE. IT'S ALL IN THE DETAILS. WE HAD SOME SCHEDULING PROBLEMS WITH THIS COMPANY AND THE SHINGLES SAT ON OUR ROOF FOR A FEW WEEKS BEFORE THEY GOT TO US.
Response from Ferguson Roofing
"AT FERGUSON, WE HAVE TWO RARE THINGS WORKING FOR US THAT MANY BUSINESSES DO NOT HAVE THE GOOD FORTUNE TO ENJOY. ONE, WE HAVE BEEN IN BUSINESS FOR NEARLY 7 DECADES, AND HAVE BEEN ABLE TO SATISFY OVER 40,000 CUSTOMERS. TWO, WE HAVE VERY LITTLE TURNOVER WITH OUR STAFF. THE AVERAGE TIME A MEMBER OF OUR OFFICE STAFF HAS BEEN EMPLOYED HERE IS OVER 11 YEARS. THEY CERTAINLY KNOW OUR EXPECTATIONS AS A COMPANY AND HOW TO SATISFY OUR CUSTOMERS. WE MAY HAVE OUR 'OFF' DAYS, BUT WE WILL RUE THE DAY IF WE LOOSE ANY OF OUR STAFF AND ALL THEIR KNOWLEDGE, EXPERIENCE, AND CUSTOMER SERVICE THAT COMES WITH THEM."
Cheryl M.
Jun 2005
THEY WERE PROMPT TO SCHEDULE A TIME AND EASY TO WORK WITH.
MARK N.
Jun 2005
FERGUSON REPLACED THE SIDING ON OUR 70 YEAR OLD HOME. THE QUALITY OF THE WORK WAS EXCEPTIONAL. THE WHOLE JOB TOOK ALMOST A FULL WEEK, AND WE HAVE A SMALL HOME. THE CREW SHOWED UP WHEN PLANNED AND WORKED THROUGHOUT THE DAY. THE JOINTS AND SEAMS WERE ALL VERY TIGHT. CLEAN UP WAS AMAZING. I RECEIVED BIDS FROM OTHER SIDING COMPANIES, THEIRS WAS NOT THE LOWEST. HOWEVER, I STOPPED BY THEIR REFERENCE HOMES AND CALLED THEIR OWNERS AND ALSO GOT GLOWING RECOMMENDATIONS. I WAS SO HAPPY WITH THE WORK, I BOUGHT THE WHOLE CREW LUNCH THEIR FINAL DAY.
ANNE B.
Jun 2005
I WOULD NOT RECOMMEND THEM BECAUSE AFTER THEY DID THEIR WORK, THEY SENT ME THE ATTACHED FORM LETTER WHICH WASTED MY TIME. I SCHEDULED 2 DIFFERENT TUCKPOINTERS TO LOOK AT IT & BOTH SAID THERE WAS NO DETERIORATION. I WROTE THEM A NOTE & NEVER RECEIVED A CALL.
Response from Ferguson Roofing
"IT IS NOT UNCOMMON WHEN WE DO CHIMNEY FLASHING REPAIRS THAT OUR TECHNICIANS NOTE POTENTIAL TUCK POINTING ISSUES. AT SUCH TIME, WE SEND OUT A LETTER STATING OUR FINDINGS AND RECOMMENDATIONS. IT IS UNFORTUNATE IF HER FOLLOW-UP WITH A TUCKPOINTER WAS PERCEIVED AS A TIME WASTER. OUR INTENTION WAS ONLY TO HELP THE HOUSE STAY WATER TIGHT."
DAVID B.
May 2005
REP. CAME TO ESTIMATE JOB WHEN I WASN'T HOME & GAVE ESTIMATE BY MAIL ($3,700). TRIED TO GET HIM BACK OUT TO EXPLAIN ESTIMATE, BUT HE DIDN'T SHOW UP AT SCHEDULED TIME (+ 1.5HRS!). CAN'T GET HIM TO CALL ME BACK YET. FRUSTRATED!
Response from Ferguson Roofing
"IT IS NOT LIKE US TO TURN DOWN WORK, ESPECIALLY AFTER WE HAVE DONE THE WORK TO RUN A CALL AND PUT A PROPOSAL TOGETHER. WE DO TAKE IT SERIOUSLY IF A SALESMAN DOES NOT FOLLOW THROUGH WITH APPOINTMENTS, AND ADDRESS THAT ACCORDINGLY SO FUTURE CUSTOMERS ARE NOT INCONVENIENCED."
Sarah F.
May 2005
JOB 1: QUALITY OF WORK APPEARS VERY GOOD. THEY MISPLACED THE SIGNED WORK AUTHORIZATION, WHICH DELAYED START OF WORK BY APPROXIMATELY 4 WEEKS. JOB 2: VERY GOOD. THERE WAS A PROBLEM WITH THE ORIGINAL WORK THEIR SUBCONTRACTORS HAD DONE, BUT THEY PROMPTLY FIXED IT WITHOUT ANY HASSLE. THE WORK LOOKS GREAT AND THE PRICE WAS FAIR. I WAS MOST IMPRESSED BY THEIR RESPONSIVENESS TO MY COMPLAINT. ONE OPPORTUNITY FOR IMPROVEMENT: SALESMAN DID NOT APPEAR TO HAVE A SOLID GRASP OF THE CARPENTRY THAT THE PROJECT ENTAILED.
Homeowner
May 2005
CLEANED UP AFTER THEMSELVES. I ONLY FOUND TWO NAILS. THEY ARE STILL A REPUTABLE COMPANY.
Homeowner
Apr 2005
I NEVER KNEW WHEN THEY WERE COMING OUT. NO CALL TO LET KNOW WHEN. NEVER RECEIVED A RECEIPT. HAD TO CALL TO MAKE SURE THEY HAD DONE THE WORK AFTER I RECEIVED THE BILL. WE PAID IN FULL. BUT STILL NEVER RECEIVED A RECEIPT. STILL TODAY 4/11/05 WORK DONE ABOUT FEDS.
JACLYN M.
Apr 2005
THEY WERE VERY EFFICIENT, SHOWING UP WHEN THEY SAID THEY WOULD, DESPITE THE THREAT OF STORMS; AND DARKNESS QUICKLY APPROACHING. THEY COVERED THE AREAS EXPOSED, REPLACED PARTS OF THE WOOD THAT WAS DAMAGED.
Philip T.
Mar 2005
WORK DONE ON TIME. EXPERT INSTALL. PLEASANT STAFF, OFFICE COORDINATOR AND DETAILED FOLLOW THROUGH ON ESTIMATE OUTSTANDING. ENTIRE PROJECT DONE WITH LITTLE IMPACT ON US, THE DOGS, THE LANDSCAPE. MOST NOTEWORTHY WAS THE THOROUGH EVALUATION OF THE PROJECT TO ITS COMPLETION.
NOEL D.
Mar 2005
THE PRICE WAS IN LINE WITH OTHER BIDS AND THEY THREW IN AN EXTRA SERVICE WHICH TIPPED THE BALANCE AS FAR AS WE WERE CONCERNED. VERY EASY TO WORK WITH.
DALE S.
Dec 2004
THEY MADE AN ESTIMATE FOR REPLACING THE ROOF, AND SAID I WOULD NEED TO CONSULT AN INSURANCE ADJUSTER FOR ANY REPAIRS. WHEN I DID, THE ADJUSTER SAID NO REPAIRS, AND CERTAINLY NO REPLACEMENT, WAS REQUIRED.
Response from Ferguson Roofing
"WE BID OUR PROJECTS BASED OFF THE REQUESTS OF THE HOMEOWNER, AND THAN WILL POTENTIALLY MAKE RECOMMENDATIONS FROM THERE. IF INSURANCE IS INVOLVED, WE WILL WORK AS AN ADVOCATE FOR THE HOMEOWNER. THIS MEANS RECOMMENDING THEM NOT TO PURSE A CLAIM IF EVIDENCE DOES NOT SUPPORT IT. THIS ALSO MEANS WORKING WITH INSURANCE TO SUPPORT A CLAIM IF THAT IS APPROPRIATE. WE ARE PREFERRED CONTRACTORS FOR MANY OF THE ESTABLISHED INSURANCE COMPANIES. THIS MEANS OUR ASSESSMENT HAS MORE CREDIBILITY, AND ALSO MEANS WE HAVE AN OBLIGATION TO BE ACCURATE WITH ASSESSMENTS TO MAINTAIN THAT CREDIBILITY."
Licensing
State Contractor License Requirements
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FAQ
Ferguson Roofing is currently rated 4.6 overall out of 5.
Ferguson Roofing accepts the following forms of payment: CreditCard
Yes, Ferguson Roofing offers free project estimates.
No, Ferguson Roofing does not offer eco-friendly accreditations.
No, Ferguson Roofing does not offer a senior discount.
Yes, Ferguson Roofing offers emergency services.
No, Ferguson Roofing does not offer warranties.