"Thank you for the review. Repair work often turns out to be more complicated than initially thought. That's perhaps why many of our competitors won't do repair work, even on jobs that they installed. We are committed to taking care of our customers and any in the St. Louis area that we can serve. Please remember us for your next fence, deck, sunroom or retractable awning project."

"Thank you for the review. You now have a beautiful, new chain link fence. Even though chain link is not allowed by many HOA's, it seems to be on the come back. We have installed a lot of chain link in the last couple of years. Chain link is strong, maintenance free and inexpensive compared to other options. Please remember us for future needs such as a new deck, sunroom or retractable awning. You'll get the same great service and craftsmanship that you received with the fence. Remember our Easter Family Guarantee - "Even if it was the first job Dad did in 1957, if we didn't do it right or didn't do what we said, we'll fix it for free.""

"Thank you for writing the review. It was a pleasure working with you again. This is the second fence we installed for you at this location. The other was a wood fence nearly 20 years ago. Repeat business is the best compliment we can receive. Your yard is a bit challenging. It is steep with some beautiful landscaping to work around and a lot of rock to dig through. We had to use some "double-punch" panels to accommodate the steep incline. Our product solution worked great and you have a beautiful fence that I'm sure you will enjoy for many years. It was also a good buy. People are often surprised to learn that the powder coated aluminum fence is not much more expensive than wood and carries a superior warranty. We look forward to working with you on future projects such as a new deck, sunroom, retractable awning or concrete work."

"Thank you for writing the review. You have a beautiful new fence that will serve you well for many years. I appreciate that you mentioned that we kept you informed and cleaned up the site each evening. Those little things often go unnoticed or unappreciated but they are part of what we consider essential to ensure a great experience for our customers. We understand that there is much more to being the industry leader than merely the end product. It involves professionalism and courteous communication from the the first contact through job completion. We look forward to working with you on future projects such as a new deck, sunroom or concrete work."

"Thank you for writing the review and for your understanding of the price. I am sorry that the price was over budget and we were unable to meet your need. It was good to hear the positive report of our responsiveness. We are a family business and treat everyone as we would want our family treated. We are in the 3rd generation. My dad started the business in 1957. He is deceased and I am currently the president. My wife, two sons, two son-in-laws, nephew and brother-in-law are all involved in the business. We take a lot of pride in our family reputation and strive to provide the top-notch service and quality product that we have come to be known for. Please remember us for any future projects such as a new fence, deck, sunroom or concrete work."

"We appreciate the review and the privilege of working with you. Please remember us for future projects such as, a deck, sunroom or concrete work."

"Thank you for the review. We enjoyed working with you. You have a beautiful, new, maintenance-free deck that you will enjoy for years to come. Your deck and your experience with our company is a testament to the importance of fine details. Often, the seemingly little things make a big difference on a project. You know that our attention to the detail of keeping the job site clean made for a more enjoyable experience you. However, you may not have even noticed the fine details that we poured into your deck that makes it one of the best built and attractive decks in the area. We slow down and take time to do the job right. Our cuts are tight and clean. The joists are on 12" centers instead of 16". We install bridge work between the joists. We even install a T-brace horizontally across the deck to limit sway. Some of the fine things we do often go unnoticed but make a big difference in the end product. We look forward to working with you on future projects such as a new sunroom, fence, retaining wall, concrete work or retractable awning."

"Thank you for writing the review. Your fence was a custom job and allowed us to show off our fine craftsmanship. Indeed, cedar is hard to come by these days and even harder to get good looking cedar. We are very picking, though, and won't install anything that we wouldn't want at our own house. We look forward to working with you on future projects such as a sunroom, deck, retaining wall or concrete patio and driveway."

"Thank you for the review. We enjoyed working with you and your puppy. We are a family owned business. Eight of my family members work with us, plus about three others from our church. My toy poodle, Samson, even comes to work. He thinks his job is security. We've had several father-son teams, like Charlie and Nate, over the years. With our family business comes family pride in our work and our commitment to do what's right. We are not just about the bottom line. We never cheat and never cut corners. You have a beautiful vinyl fence that I'm sure you'll enjoy for years to come. Please remember us for any future outdoor project such as a new deck, sunroom or retractable awning."

"Thank you, *****, for writing the review and for all the kind words. You well articulate the sentiments of most of our customers, whom we do consider to be friends. We are focused on "doing what's right". That includes not only extremely high quality workmanship, but also a fair price, respectful interactions and a genuine concern to please the customer and meet their needs. We encourage prospective customers to take their time in shopping for a construction company. Check out the BBB and Angie's List reviews. Talk to the ownership of the company and view other projects the contractor has done. One only has to walk through your condominium complex and view the recent deck projects and the exceptional quality of our decks as compared others is readily apparent, even to the untrained eye. You have a great deck that you'll be able to enjoy and be proud of for years to come. We put the same passion and workmanship into our fences, sunrooms and other outdoor projects. We look forward to working with you on future projects you may have."

"Thank you for writing the review. We just finished four decks in your Condo Association. They all look great like yours. We encourage residents of your association to compare our decks to ones built in the association by others. Even to the untrained eye, the quality of our work stands out. We never cut corners and never cheat. We take our time in building the decks and pay attention to the finest details. The same effort and quality goes into our fences, sunrooms and retractable awnings."

"Thank you for the review. Your project is an example of the variety of work we do. We removed old railroad ties and replaced them with concrete blocks. We also took out 10 trees and removed the stumps. Then poured a new concrete driveway and stamped and colored it. We pride ourselves in being able to take care of virtually all of our customers' outdoor needs with unmatched craftsmanship and customer service. We look forward to working with you on future projects such as a new fence, deck, sunroom or retractable awning."

"We enjoyed working with you and look forward to assisting you with future outdoor construction projects, such as a new deck, sunroom, awnings or concrete work. Thank you for writing the review. A positive review from one of our customers is the highest compliment we can be paid."

"We appreciate you writing a review on our company and enjoyed working with you again. Even though we advertise on the radio and in other outlets as well, most of our business comes through referrals from happy customers such as yourself. We also have a lot of repeat business. When someone finds a company like ours that they can trust and develop a relationship with they come to us for all of their projects such as, fences, decks, sunrooms, awnings, retaining walls and concrete work. You are an example of why we use the tag line, "Where Customers Become Friends". We look forward to working with you on future projects."

"Thank you for the review. A custom cap & trim fence gives us an opportunity to show off our craftsmanship. It takes as much carpentry skills as fence skills to build a custom wood fence. Our crews are highly trained and very capable. We have several fence crews and have the luxury of matching the crew to the job. Some specialize in vinyl products, other aluminum and some have exceptional carpentry skills. We always match the right crew for the job to ensure that the end product exceeds the expectations of our customers and meets our rigorous demands. We look forward to working with you on future projects, such as a new deck or sunroom."

"Thank you for writing the review. That is very kind. You have a beautiful 5' tall privacy vinyl fence. From your perspective everything on this job went smooth and without a hitch. That is always our goal and the most frequent outcome. However, from time to time we encounter problems. You were not aware of it, but we ran into some difficulty on your job. All of the line and corner posts were routed such that the bottom rail holes were not lined up perfectly. Something must have slipped in the jig when the material supplier was routing the holes. It was only slightly off and not noticeable until we had the posts set in concrete and began to install the pickets and rails. Jose contacted Ryan as soon as he noticed it. Ryan immediately called the material supplier. The supplier dropped what they were doing, routed new posts, and delivered them to the jobsite. In the meantime, Jose pulled the original posts out of the ground, cleaned up any mess and waited for the new material. The fence was still meticulously completed that day and you were not troubled with our problems. A lot must go on behind the scenes for the customer to end up with a product that meets both their expectations and ours. One of the marks of a great company is having the commitment to excellence, creativity and flexibility to jump through the necessary hoops to ensure an excellent outcome. We use only the best suppliers as well. In this case much credit goes to our material supplier. They made a mistake, which we all do occasionally, but demonstrated that they are top-notch with their timely response."

"Thank you for the review. It was an honor to work for you. Though your review was short, it says a lot. We do great work. Once a project is started, we stick with it until it's complete. We admittedly are not always the fastest. We take the time necessary to do the job right and ensure that the project meets our high standards and exceeds that of our customers. On the rare occasion that we have to go back to fix something, we do so quickly and thoroughly. Our Easter Family Guarantee is, "Even if it's the first job Dad did in 1957, if we didn't do it right or didn't do what we said, we'll fix it for free." We look forward to working with you on future projects such as, a sunroom, deck, retaining wall, concrete work or additional fencing."

"Thank you for writing the review. You are a repeat customer. We've previous installed a fence and a concrete patio for you. The deck was an interesting challenge with the terrain, a hot tub, a fence and dryer vent to work around. I personally visited the jobsite a couple of times to help ensure a final product that was both beautiful and functional. The deck and concrete stairs by the fence gate meet your purposes and greatly enhance the backyard. I'm very pleased with the end product and gratified to know that you are too. We look forward to working with you on future projects, such as perhaps a sunroom. We are the exclusive Betterliving Sunroom and Awning dealership in the St. Louis and surrounding area. We believe that Betterliving is the best manufactured sunrooms in the country and Easter is the best installers with the highest integrity."

"We appreciate the review and enjoyed working with you. Your custom cap & trim style fence provided the opportunity to show off our exceptional craftsmanship. I'm sure you will enjoy your fence for many years to come. Please remember us when you are considering a sunroom, retractable awnings, deck, new driveway, patio or retaining wall. As with fences, we provide the best service and exceptional craftmanship at a fair price."

"We much appreciate the review. We enjoyed working with you. We look forward to serving you on future projects such as a sunroom, retractable awnings, fence, retaining wall, concrete, etc. Be sure to think of us for just about anything outdoors."

"Thank you for writing the review on our company. You have an amazing, new, maintenance free deck that you'll enjoy for years and years to come. It was a pleasure working with you and constructing your deck. The price was actually amazing, too. The price of wood has increased so much during the last year that you were able to get a composite, maintenance free deck for less than the current price of wood. Plus, you have our Easter Family Guarantee - "Even if it was the first job Dad did in 1957, if we didn't do it right or didn't do what we said, we'll fix it for free." Thanks again. We look forward to working with you on future projects such as a new sunroom, retractable shade products, fencing, retaining wall, concrete work, etc."

"The review was written by the wife (W). We have dealt nearly exclusively with the husband (H). He seems satisfied. I believe most would rate us “A”. Doing the job in phases was not discussed up front. Otherwise, progress payments would have been set. After placing the order H called to see if we could move up part of the installation and finish in phases. We accommodated. Though this account differs from W's, the problem surfaces at “Fast forward 4 months.” Four months later we had not billed or asked for payment. I noticed this job was old and not complete. I asked Jimmie (J), the salesman, for an update. Our Supervisor did not remember if we had just installed the back or one of the sides as well. He knew that some material was used on another job and needed replenishment. He had Lanny (L) stop by to verify what had been installed. L showed up unannounced. We certainly should have called first. L states that H&W were in the yard. W walked off and L spoke with H. L never began to measure anything or demand that they finish the project. Nor did he angrily drive off. L has worked here for 42 years. We know him well. The behavior ascribed by W is not part of L’s personality. L had a nice talk with H, but confused some things. He reported that they likely were not going to finish the job. At that point J attempted to contact H by phone. J left several unreturned messages before emailing. The email was neither nasty or demanding as W claims. As my response is limited to 2,048 characters, I cannot attach the emails. If you would like to read them, contact me at 314-892-8500. I regret that W is so angry. Her anger seems over-the-top for two miscues 1) We should have called before showing up, and 2) L erroneously thought the customer was going to cancel the rest of the job. All in all, I think we’ve served this this customer well and have shown flexibility and patience in dealing with scheduling. We were totally blind-sided by W’s reaction when we politely asked for payment for the work completed. Chuck Easter"