DAWSON-DODD HEATING & COOLING

Description of Work: I love this company. One of the owners came to my house after hours with a bag of parts and tried to eke a little more life out of my 36-year-old A/C unit until the parts came in for my new unit. He really did get the temperature down a few degrees in our house, which was a welcome respite. Dawson & Dodd have been doing business in St. Louis for many, many years, and they have a great reputation that they want to keep. I was very impressed with the service we received.

Description of Work: We had such a HORRIBLE experience with our last heating & cooling company that I've become totally jaded about selecting companies, so I put out a call on Facebook for local friends to give the names of HVAC companies they would recommend. Dawson-Dodd won, hands-down, with the most endorsements from people we trust. We already had an appointment scheduled with another company that charged a $95 service fee, so we quickly cancelled it and went with Dawson-Dodd. (This in August, at the most miserable height of the St. Louis heat.)||I came home from work to find the A/C running again, and the total bill was only $79. Yep -- only $79, which is the charge of their service call. The repair was an easy fix so it was covered under the service fee. Dawson-Dodd also offers an annual service plan, and I was so impressed by the ease with which they fixed our A/C (they could have told us anything at that point -- all we wanted was to be cool) that we will probably sign up to have them come out yearly for maintenance. I want to believe that most businesses are honest and competent, but I've been burned enough times that I have learned to be realistic. I think this company is a winner though... they came highly recommended, and so far, they have lived up to their reputation.

Description of Work: Installed ductless mini-split a/c in my 2nd floor

Description of Work: This company was selected by our house inspector to inspect our AC units before buying our house. They did multiple tests to see if freon was leaking. They did not find a leak. They also installed a drip try in the attic. About a year after they left, our entire AC unit failed. We had another company come in and they had to replace freon that we leaking. We unfortunately had to replace the entire system.

Description of Work: Failed to install part that was under warranty

Description of Work: The services were for our heat pump and air handler part of Unico system. The first service call was to check why the air handler would not shut off in January 2011. The service person found nothing wrong, told us we probably needed a new thermostat and left. the problem persisted. The next service call was in March 2011 and diagnosed a freon leak was causing the unit never to shut off, thermostat was fine. In June 2011, as part of normal service, noted on service call that the Unico coil needed to be replaced and added more freon because it was still leaking. In October 2011, finally removed coil to bring it to their shop with no hint when it might return. We did find they left live wires (220 volt) exposed by the furnace with no safety measures in place. Fortunately no one was electrocuted in the house or there was no fire due to the exposed wires. There was no "lock-out, tag-out" in place - I would think is a significant OSHA violation. Several phone calls were made to Dawson Dodd with no return calls as to when the unit might be ready. Our concern was with winter coming on and not having a functioning furnace for our main floor of the house. They finally came November 19, 2011 to reinstall the unit. The furnace was running and the service technician left. To my surprise, upon closer inspection of the furnace the evaporator unit had been disconnected and the insulated line coming from the heat pump outside was disconnected from the air handler. I called the company, told them of the disconnected part. He said "you won't need that until summer; asked for my patience and he said we'll come and reconnect the part. I couldn't believe it; we routinely use the heat pump during the milder winter temperatures to save money. Dawson Dodd just blew me off. I am severely disappointed and am not renewing my service contract.

Description of Work: Installed new heating and cooling units for two floors of a house built in 1892. The current system was an interconnected for the two floors with a thermostat on the first floor by the front door. The temperature varied about 7-8 degrees between the first and second floor. We had 5 estimates and Dawson Dodd was the highest. Dawson Dodd installed a new system for a neighbor who was very satisfied.

Description of Work: Performed service required on two A/C units at my home. The second floor unit was leaking all over the floor. The first floor unit was not cooling and ice had built up on the exterior hose connecting the blower unit to the interior of the house. They cleaned the coils, cleared drains, checked filters, adjusted psi on both units and replaced the blower motor on one of the two units.

Description of Work: Installed a new flue liner in our chimney, because the old one was too small and combustion gases from the hot water heater were leaking back into the basement instead of going up the chimney.

Description of Work: The technician tuned up our 3 units and examined the 2nd floor unit because it was not cooling sufficiently.

Description of Work: Installed new ductwork for Central air components for one story home with radiator heat.

Description of Work: Service contract work.

Description of Work: Service technician came to inspect and service two heating units in our home, one hot water the other electric forced air.

Description of Work: REPLACED BOILER PUMP MOTOR ON BOILER FOR RADIATOR HEATER.

Description of Work: ESTIMATE FOR AIR CONDITIONER & FURNACE.

Description of Work: CALLED TO REPAIR A FURNACE.

Description of Work: RETRO-FITTED A 1926 HOME WITH CENTRAL A/C.

Description of Work: ANNUAL SERVICE MAINTENANCE FOR HEATING AND A/C.

Description of Work: PUT IN CENTRAL AIR CONDITIONING AND MAINTENANCE WORK ON FURNACE.

Description of Work: SERVICED AIR CONDITIONING WHEN IT QUIT, AND THEY GOT IT WORKING. CLEANED INSIDE FILTER.