About us
ADDITIONAL PHONE NUMBER: (301)428-5500.
Number of Stars | Image of Distribution | Number of Ratings |
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9% | ||
18% | ||
9% | ||
18% | ||
45% |
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My internet service would stop working. I would call the phone number on the statement. After finally talking with a person with an accent that I could not understand very well since I am hearing impaired, they would finally get my internet service working. This would happen frequently, every week to 10 days for the past 3 or 4 months. I finally called another phone number from the ad in the phone book and got a completely different response. By this time the internet service could not be restored so they sent me a new modem (which made no difference in the situation). I finally had my grand daughter come to my house and call for me as they would not accept a call from another phone number, she was on the phone for an hour. This was Wednesday evening and they decided to send a technician to check out everything at my house and it would be Monday before they could come. It was a good thing I was home as they showed up on Friday. The technician did call, but it was another person with an accent I could not understand. The problem is resolved for now as there were adjustments needed outside on the roof.
I have repeatedly told them I am hearing impaired and all they do is shout, which does not help.
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