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Stanley Steemer
Carpets or Rugs - Clean at Home, Window Cleaning, Recovery Service - Water Removal,
About us
Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services. For more information, visit www.stanleysteemer.com. Additional phones- (314) 423-0298, (314) 770-9999, (180) 078-3363. Additional Fax Number - (314) 432-7861.
Business highlights
Emergency services offered
78 years of experience
Services we offer
Carpet, RVs, air duct, area rugs, autos, boats, flooring sales & installation., furniture and leather cleaning, grout, hardwood floor refinishing, tile, water damage restoration
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4200 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 18% | ||
| 7% | ||
| 4% | ||
| 5% |
Showing 51-75 of 200 reviews
Ron R.
Sep 2015
Ducts were cleaned well, had to repaint and caulk around some old vents and returns, but that's just how it goes when those vents hadn't been removed for probably 15 years!
Response from Stanley Steemer
"Thank you for business! We appreciate you. I am glad to hear you are happy with the air duct services we provided. We look forward to hearing from you again for future cleaning needs."
TONYA/Michael S.
Sep 2015
unknown
Response from Stanley Steemer
"Thank you for taking the time to provide your review. I am glad to see that you are happy with the tile and grout cleaning as well as the color seal. Our clients love the look of their floors after we apply the color seal product. Remember to use only water based products on your tile flooring for cleaning and let us know if you have any questions. Thank you again for your business. We appreciate you. Thank you, Office Manager Jacqueline Arnold"
Angie F.
Sep 2015
unknown
Response from Stanley Steemer
"Thank you for the time to provide a review. I am sorry to hear about the confusion in booking online. I can understand how sometimes booking online verses with a live person, can cause some confusion. Next time you book, please give us a call directly at 800-Steemer or direct at 314-770-9999. We are happy to ensure the process goes smoothly and all questions are answered. I am glad to hear we were able to come out and provide the free cleaning and get things straightened out for you. Thank you again for using Stanley Steemer."
Lauren D.
Aug 2015
excellent. night and day difference, hard workers
Response from Stanley Steemer
"[Member name removed]- Thank you for taking the time to provide a review of our services. I am so glad to hear that you are pleased with the wood cleaning and how big of a difference it made on your flooring. Please be sure to refer us to friends and family and let them know to mention your name and we will add a $10 for each new referral you provide to us. We look forward providing excellent service for you in the future for future cleanings. Best, Jacqueline Arnold Office Manager"
Cheryl H.
Aug 2015
Stanley Steemer arrived on time, they were courteous. They moved some furniture, did under the bed and did a very thorough job. They put all the furniture back where it belongs. I recommend their service.
Response from Stanley Steemer
"Thank you for taking the time to provide a review. I'm glad to hear things went well and you were very satisfied with the services we provided. If you refer any friends, be sure to tell them to let us know you referred them and we will put a credit on your account for your next cleaning of $10 per each new client you refer to us. Thank you again for your business, Jacqueline Arnold Office Manager"
Lynnsie K.
Aug 2015
As expected. Just more expensive than I thought
Response from Stanley Steemer
"[Member name removed]- Thank you for taking the time to provide the review. Please give me a call as time permits or shoot me an email at [email protected] to describe the concerns with pricing. I'd be happy to review the charges from the point you were first quoted to the final cleaning and payment. We certainly want to ensure there are no concerns and you are satisfied with our services. Thank you again for choosing Stanley Steemer. Best, Jacqueline Arnold Office Manager"
Shelley M.
Jul 2015
unknown
Response from Stanley Steemer
"Thank you for taking the time to provide the review. We appreciate your business and look forward to hearing from you the next time you need cleaning or restoration services. Remember to refer your friends for $10 off your next cleaning per each new customer you refer to us. Thank you, Jacqueline Arnold Office Manager"
Michael C.
Jul 2015
unknown
George B.
Jul 2015
unknown
Response from Stanley Steemer
"[Removed member name] - Thank you for taking the time to provide a review. Im glad to hear your experience was great. Refer your friends and neighbors. For each referral, we will note your account and provide a $10 credit towards your next cleaning! Thank you again for choosing Stanley Steemer. Best, Jacqueline Arnold"
Victoria J.
Jun 2015
.
Response from Stanley Steemer
"[Member name] - Thank you for the review! We really appreciate your business and the time you took to provide a review today. We look forward to working with you in the future for any cleaning or restoration needs. Thank you, Jacqueline Arnold Office Manager 314-770-9999"
Michelle O.
Jun 2015
unknown
Response from Stanley Steemer
"(removed member name) - Thank you for taking the time to provide a review for our services. I am happy to see that you were pleased with the services we provided. We look forward to continuing to provide excellent service to you in the future. Best, Jacqueline Arnold"
Judy D.
May 2015
.
Response from Stanley Steemer
"[Removed Member Name] - Thank you so much for the feedback. I will be sure to go over this with the customer service advisors. I am glad to hear that the cleaning service went well and the crew was professional. We really appreciate feedback like this so we can learn and grow as a company to better serve our clients. Thank you again and we sure hope you continue to use Stanley Steemer in the future. Best, Jacqueline Arnold Office Manager"
Cynthia P.
May 2015
They were responsive to request for an estimate. When I called to schedule I was told a different time window then what their reminder email said. We received a call early in the morning that they were on the way. Then over an hour later we got another call that they were on their way. This person said we shouldn't have gotten the first call. They made a dusty mess ask over our main floor that they didn't clean up. This is very problematic when there is a crawling baby and other small children in the home. Then my babysitter tried to pay with discover and he said they do not accept discover. They did not tell me this on the phone when I told them that the babysitter would pay with credit card. Then the man refused to leave the house until my husband had to leave work to come home and pay him. I would have happily left a check if they had informed me of their policy on discover cards. I very disappointing experience with this company.
Response from Stanley Steemer
"I am very sorry to hear about your experience. This is certainly not the level of customer service we pride ourselves on delivering to our customers. Please feel free to give me a call at your convenience to discuss remediation. Best, Jacqueline Arnold Office Manager"
Meghan T.
May 2015
The guys did a great job.. it was tough I must admit. We purchased this house with the floor in the kitchen unsealed and pretty filthy. Scheduling online was very easy, and we even had to reschedule, which wasn't a problem. The guys that showed up were a little rough around the edges, but did a good job. The job ended up taking about twice as long as they had originally anticipated, because (we were told) that was because our grout was uneven and required more attention -- which wasn't surprising with the issues we've had else where in the home.
Response from Stanley Steemer
"Thank your for taking the time to provide a review. We are committed to providing excellent service. We will stay at a job no matter how long it takes to get the job done right. We look forward to helping you in the future with any cleaning or restoration services. Thank you, Jacqueline Arnold Office Manager"
Patsy B.
May 2015
unknown
Response from Stanley Steemer
"Thank you for your A rating. We appreciate your business and look forward to helping you in the future with any cleaning needs. Best, Jacqueline Arnold Office Manager"
Shelley S.
Apr 2015
unknown
Response from Stanley Steemer
"[removed member name]- What has happened is what is referred to as 'wicking'. Wicking occurs when the substance that was spilled on the carpet has soaked through, into the backing of the carpet (and sometimes even the underpad). When you clean the stain, you are cleaning the surface of the carpet. But then the spill that is trapped in the backing and/or underpad can be reabsorbed by the carpet, and make its way up the fiber strands, back to the surface - like travelling up the wick of a candle (hence the name). We do sell a spot remover in a bottle. A suggestion I could make is to purchase the spotter and use this to treat the spot or any other spots that have re-appeared. You could treat the spots, per the directions on the bottle, and then apply a dry towel to the area with heavy blocks (or books or something) for several hours to soak up as much of the stain as possible. This way you can keep re-treating the area as desired. It may be possible the spill/stain has soaked into the padding however and it may require you to pull up the carpeting to clean the padding or even remove the padding, depending upon the severity of the spill that caused the stain. I hope this information is helpful. Let us know if we can be of any additional service. Thank you, Jacqueline Arnold Office Manager 314-770-9999"
Michael M.
Apr 2015
unknown
Response from Stanley Steemer
"(member name removed) - Thank you for taking the time to provide this review. We greatly appreciate the A rating and take great pride in knowing you are truly satisfied with our services provided. We look forward to working with you in the future. Have a wonderful weekend. Thank you, Jacqueline Arnold Office Manager 314-770-9999"
Ronald O.
Apr 2015
They came up with the better price. Everything was fine.
Response from Stanley Steemer
"Thank you for taking the time to provide a review of our services. We appreciate the overall A rating. I did notice a B was given to quality. If there is anything we could have done better, please let us know. Feel free to call me at 314-770-9999. Thank you, Jacqueline Arnold Office Manager"
William S.
Apr 2015
unknown
Response from Stanley Steemer
"Thank you for inviting us into your home and for your excellent review. We appreciate the feedback and look forward to working with you in the future for any cleaning or restoration needs you may have."
Eugene B.
Mar 2015
They were fine, and the work turned out fine.
Response from Stanley Steemer
"[removed member name]- Thank you for taking the time to provide this excellent review. We appreciate your business and look forward to working with you in the future. Best, Jacqueline Arnold Office Manager 314-770-9999"
Rebecca F.
Mar 2015
unknown
Response from Stanley Steemer
"(removed member's name) - Thank you for inviting us into your home. We are grateful for your time to provide this review. We look forward to the opportunity to continue providing excellent service for you in the future for your cleaning and restoration needs. Best, Jacqueline Arnold Office Manager - Stanley Steemer, St Louis 314-770-9999"
BLANCHE K.
Jan 2015
They did a good job, I was a little surprised at the end cost, because I was told a lower rate initially.
Response from Stanley Steemer
"Dear [member name removed] Thank you for your review. I am sorry you were surprised with the total cost. I do see that we were originally set to clean and protect four rooms, a hall, and a sectional. We do offer ancillary services such as carpet and fabric protection and deodorization upon arrival at no obligation. If you choose to add services there are additional charges. Please give us a call if you have any questions or concerns at (314) 770-9999. Respectfully, Joy Lewis Office Manager"
Norman H.
Jan 2015
.
Response from Stanley Steemer
"Thank you for the A rating. We appreciate your business! Please visit our Angie's List Big Deals for your next cleaning."
Paul T.
Oct 2014
We are quite satisfied with the work done. It rejuvenated our old carpets that had never been professionally cleaned.
Response from Stanley Steemer
"Thank you for your comments [member name removed]. We're thrilled your carpets turned out great and your experience was a positive one. We look forward to seeing you again."
John C.
Aug 2014
unknown
Response from Stanley Steemer
"Thank you for your comments [member name removed]. We're thrilled your carpets turned out great and your experience was a positive one. We look forward to seeing you again."
Licensing
State Contractor License Requirements
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FAQ
Stanley Steemer is currently rated 4.4 overall out of 5.
Stanley Steemer accepts the following forms of payment: CreditCard
No, Stanley Steemer does not offer free project estimates.
No, Stanley Steemer does not offer eco-friendly accreditations.
No, Stanley Steemer does not offer a senior discount.
Yes, Stanley Steemer offers emergency services.
No, Stanley Steemer does not offer warranties.