One Hour Heating & Air Conditioning
About us
At One Hour Heating & Air Conditioning, it's no secret – your time is our number one priority. But it's not our only priority. Throughout our company we've designed systems and procedures to ensure your complete confidence in calling upon us to serve your heating and cooling needs. After all, you've placed your trust in us – and ensuring your complete satisfaction and comfort is the least we can do.
Business highlights
Emergency services offered
42 years of experience
Services we offer
Air Conditioning, Duct Cleaning, Electric & Gas Burners, Furnace Repairs, Heat Pumps, Heating, Indoor Air Quality, Lee's Summit Heating Contractor
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.524 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 17% | ||
| 4% | ||
| 4% | ||
| 4% |
Showing 1-24 of 24 reviews
Dana G.
May 2018
When the tech came on 4-25-18 to do the bi annual tune up there were no issues with the unit. A couple days later the unit starting tripping the breaker. It continued to do this so I called and they sent another tech out who didn't even bring a flashlight when he came at 10:00 pm. He said it was just a breaker and he didn't need to look at unit because they were just here. Then the unit continued to trip breaker. I called again and they sent out another who tech that took the panel off and found the hard start hanging by wires and not completely connected. The inside of the panel was also charred. The whole unit now needs replaced and they are refusing to take care of
Dixon D.
Oct 2017
It is $39 a month. They come out twice a year. They should be coming out here before too long in the fall to check on the heating service. The furnace, the blower and the coil is inside and the compressor is outside. They ware booties when they come in the home even when it’s not necessary.
Harvest G.
Aug 2017
They took care of the whole thing in about half a day.
Harvest G.
Aug 2017
We're actually personal family friends with the owner. They make sure they take of us; we're customers.They came prepared and got us up and running. They were right on time. We've done two houses. We've got three other properties that we used them on.
Dixon D.
Jul 2017
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Dixon D.
Jul 2017
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Bruce N.
Jan 2017
I had no idea how much installing a new A/C and furnace would cost, but when we needed one, I am glad we called them. Not only was their work excellent, but when a customer service issue cropped up--a potentially huge one that certainly cut into their profit on our job--they made the hard decision and made it right. Legally they were not bound to do anything, and could have just taken the money and left us dissatisfied. But they didn't. Steve Kurtz, the owner, is a man of integrity. These are the kind of people you want to give your business to.
Dixon D.
Aug 2016
unknown
Matthew K.
Jun 2016
The technician was punctual and extremely professional. It took about 15 minutes for him to diagnose that the problem was related to a bad capacitor. He installed a new capacitor and the air conditioner now works perfectly. I have absolutely zero complaints or negative things to say about the technician (Antonio) he was excellent. My biggest grip with this company was the cost - $218 to show up for 15 minutes and install the capacitor. They charged $139 for the capacitor and $79 for the service call. While I appreciate that they were able to get here quickly (I called at 8:30 at night and they were here by 8:30 the next morning) I feel like we got a little ripped off on the overall price. I should have done more research but when your house is already 85 degrees and climbing and you have a small child you just want to get things fixed. So while I appreciate their punctuality, I don't think I would use this company again. I have had capacitors replaced on other AC units in the past for less than half the price.
JEFF D.
Dec 2015
unknown
Lyn L.
Aug 2015
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Jennifer D.
May 2015
We actually have a service plan with them and I think we just added an electrical service too. The cost was expensive because we had to replace the coil with our HVAC unit and it was like less than five years old, but we were told that it was really like construction grade like low quality so they replaced it with something good. Now, we are on a service plan and they come out twice a year, one to check the heating and one to check the AC and the new cost to come out. If we should have an issue, there is not cost for them to come out and they cover up to like $500 for a visit. You pay anything over $500 or something. For the first $500, it is covered. There is like a yearly max, but they have a good service plan so now we are on the plan. They have been really good. I called around other places because it was July. It was hot and the AC was not on. You put it on full blast, but it was not cooling anything down. It was really uncomfortable. So many places could not come out and they literally were willing to come out. They came out the same day like that afternoon and they come out within like the hour of what they tell you. You did not have to take the whole day off of work for them to come out. You can pretty much schedule a time. It is not like the cable company where you are at their beck and call if they tell you they would come out between 9 a.m. and 5. They are not like that. They actually come out within the designated time. They were the only people that can say we will be there and I was grateful.
HOWARD C.
Apr 2015
unknown
Kirk C.
Oct 2014
I had contacted them because of their deal they offered for the tune-up. However, they did show up an hour or two late and I had to have them come back the next morning. They said they tried to call me, but they said they didn't have my correct number. The technician who came out was very nice. They recommended a couple of things that I elected to not go forward with at this time. Overall, my experience with them was fine.
Response from One Hour Heating & Air Conditioning
"[member name removed], Thank you for choosing us to service your indoor air comfort system. It's unfortunate that the phone number we had on record was incorrect. We always have to have a confirmation that the customer is at home before we can dispatch our technicians for a call. I'm glad you were happy with your experience with us otherwise. I wish you the best in your relocation to Florida! I'm sure you'll love the weather! Best Regards, Denise Kurtz General Manager"
Marvin W.
Oct 2014
The unit broke down in the evening and they came out the next day at nine in the morning. The technician had the part on the truck and was able to complete the replacement on that same visit. My experience with them was great!
Kathy H.
Oct 2014
We have been using them for six years since they installed the units. Because we have two separate of each systems, they give us a discount on their Comfort Club membership annually. The technicians they send out are friendly and we trust them. My experience with them has been fine and we will continue using them.
Carolyn C.
Oct 2014
We had called several other companies and got other bids. They seemed more knowledgeable than the others and could answer more questions. They completed the job in one day. They hauled away all of the old units and cleaned up well. My experience with them was very good.
Marjorie E.
Oct 2014
unknown
Pat S.
Oct 2014
It went well, thyere a good company I havent had any problems with
Christine F.
Oct 2014
He called ahead, came within half hr of his call.... explained what he was going to do..... while he was here we both saw MICE in my basement which I never knew I had..... Gawwwwd, now I need a pest control company. Back to the furnace tune up.... great.
Response from One Hour Heating & Air Conditioning
"[removed member name], Thank you for your kind words about our technician. We're glad to hear that you were pleased with his service. Although we are sorry you have the mice to deal with, we're glad our technician was able to make you aware of them! :) Hope you call us back for your next furnace tune-up. Denise Kurtz General Manager"
David T.
Jun 2014
unknown
Response from One Hour Heating & Air Conditioning
"[removed member name], I'm so glad you chose our company to come out and service your air conditioner. There are a lot of companies represented in this industry and the fact that you chose One Hour is an honor to us. Glad to hear that our service was satisfactory to you as well. We look forward to servicing your indoor comfort needs in the future! Denise Kurtz General Manager"
Steven W.
Jun 2014
unknown
Response from One Hour Heating & Air Conditioning
"I spoke with (removed member name) about the fact that our records showed that he cancelled his appointment with us. He was going to check his records to see if he had an invoice that quoted our prices. Because we offer an "Apples to Apples" Guarantee, it surprised me that we weren't able to come an agreement with (removed member name). One Hour Heating & Air Conditioning offers eight guarantees, one of them being our Apples to Apples, which states that we promise that you cannot find a comparable installation for less or we'll pay you a bonus. All we ask is that it be "comparable." Most companies are not able to compete with us on quality because they cut corners to give a cheaper price on important aspects of an installation, which we refuse to do. We hope that (removed member name) is happy with his new furnace, but if he'd gone with our company, if he had any issues at all, we provide an exclusive two-year satisfaction guarantee. Bottom line, you simply can't find a better company for overall satisfaction. Denise Kurtz General Manager"
Amanda K.
Jun 2013
lWhen shopping around for a new AC and furnace, we were impressed with the gentleman who came to discuss options with us. Right off the bat, they installed the wrong system and had to come back and fix it. Things seemed fine after that, but the next winter, when the unit wasn't even a year old yet, it stopped working. A guy came out to fix it, admitted he didn't really know what was wrong but tried something, and left. Not two hours later, it stopped working and I called back. They told me a tech was on the way, so I chose to keep my kids in the house and bundled them for bed, thinking it would be fixed soon. I called back multiple times to see where they were and kept being told I was still 'on the list.' I finally fell asleep on the couch at around 3:30am. Woke up the next morning to a freezing house and no one ever showed. Called to complain (at least the lady I spoke with was helpful), and they said they didnt show any record of a call being placed for a tech to come in the first place. FINALLY, after 3 more days of arguments a head tech came out and fixed the problem. We were also given a free year of the Comfort Club maintenance program for the hassles. Of course, when we went to set up an appointment for it this Spring, they had no record of it. The tech canceled on us once, was an hour late when he did come, and didn't actually clean any of the things he was supposed to. We are very frustrated with this company, and will not be using them in our next home.
Response from One Hour Heating & Air Conditioning
"[removed member name] just spoke with me on the phone. Over the past several months, we as a company have made positive changes that insure that there is not a lack of communication between the call takers and our technicians. We were using a call center at the time [removed member name] experienced the issue with no one showing up for the appointment. We are now using Client Care Representatives that answer calls in our office. Steve Kurtz, owner of One Hour, has been personally addressing the issues that [removed member name] has had with her unit. Yesterday, we replaced her coil. We have agreed to give them free service on a water heater flue that needs repair in their new home. [removed member name] has agreed to reevaluate whether or not she will have an ongoing relationship with our company, in the near future, depending upon the outcome of our replacement of the coil and our agreement to service their water heater. I appreciate [removed member name] input. We are always concerned when a customer trusts us to service their indoor air comfort needs, and we disappoint them. Our goal is 100% customer satisfaction and we will strive to prove to [removed member name] that with the call taking and staff changes that we've made, we will win back her trust. Denise Kurtz General Manager"
Andrew B.
Feb 2013
We had One Hour out to install a new furnace in place of our existing, low-efficiency unit. I chose One Hour because they gave me the best bid.
To their credit, they spent some time explaining the different types of furnaces and I felt very good on the front end. After they made the sale, however, I didn't feel like we received as much attention as we should have. They were late several times, and I quickly learned that their One Hour guarantee doesn't apply to installations. Though I certainly didn't expect to get a free furnace, I was surprised by how un-timely the company was with a tag line of and quot;Always on time or you don't pay a dime.and quot;
The furnace works great, and their follow up appointment was very helpful. Although as I've had inspections since then, it has been pointed out to me that they ran electrical wires along, and affixed them to, gas lines. This is not to code, and I am paying an electrician to fix it.
All in all we got a great furnace at a good price, but I wasn't wildly impressed with the company.
To their credit, they spent some time explaining the different types of furnaces and I felt very good on the front end. After they made the sale, however, I didn't feel like we received as much attention as we should have. They were late several times, and I quickly learned that their One Hour guarantee doesn't apply to installations. Though I certainly didn't expect to get a free furnace, I was surprised by how un-timely the company was with a tag line of and quot;Always on time or you don't pay a dime.and quot;
The furnace works great, and their follow up appointment was very helpful. Although as I've had inspections since then, it has been pointed out to me that they ran electrical wires along, and affixed them to, gas lines. This is not to code, and I am paying an electrician to fix it.
All in all we got a great furnace at a good price, but I wasn't wildly impressed with the company.
Response from One Hour Heating & Air Conditioning
"I spoke with (Member name removed) today and expressed that we are under new management and have made many positive changes to our procedures. One Hour is committed to 100% customer satisfaction. It is unfortunate that this situation had hot been previously addressed and is not customary for our company. The technician that wired his furnace is no longer working for us. (Member name removed) was very understanding and agreed to allow us another opportunity to serve him by giving him a one year Comfort Club at no charge. We look forward to proving to (Member name removed) that we will do all we can to make certain that he is always satisfied upon completion of our work. Denise Kurtz General Manager"
Elizabeth W.
Jan 2013
We have been very pleased with their service.
Response from One Hour Heating & Air Conditioning
"[member name removed], We are glad you chose us on a cold night to come and help you! Thank you for the continued trust you've shown in allowing us to service your indoor air comfort needs. Denise Kurtz General Manager"
Licensing
State Contractor License Requirements
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FAQ
One Hour Heating & Air Conditioning is currently rated 4.5 overall out of 5.
One Hour Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, One Hour Heating & Air Conditioning offers free project estimates.
No, One Hour Heating & Air Conditioning does not offer eco-friendly accreditations.
No, One Hour Heating & Air Conditioning does not offer a senior discount.
Yes, One Hour Heating & Air Conditioning offers emergency services.
No, One Hour Heating & Air Conditioning does not offer warranties.