Fenton Sew and Vac

Owner was rude and condescending- told me that I had no business buying said machine from Debi at Jackman's Fabrics. Stated that she was only interested in her commission, which I know to be false as employees do not receive commissions. When asked about my problem he was off putting and completely disinterested, and rude. refused to point me in another direction. Mocked me for buying the machine and nasty about where I would take it for servicing and what I would do while it was under manufacturer warranty, Definitely will not take it there

I had a Kenmore vacuum cleaner - about 3 years old - that had a horrible noise and vibration in the "head" (a canister vacuum). The "competition" wanted $99. plus the parts to look at it, so I tried these folks. Granted, I drove about 17 miles to get there, because the choices in the St. Louis area are limited - especially if you read reviews... They were VERY pleasant folks, took the vacuum in to have a look. FIVE minutes later it was repaired - $42 - and is quiet as it has ever been. I wouldn't hesitate to return, and plan on it if the need arises. Thank you Fenton Sew N Vac for treating folks like neighbors. It was a pleasure.....

They were prompt, professional and very skilled. They were honest and explained what I needed done. They went above and beyond by coming to my car to get the vacuum and after the service was done he carried it back to my car. Very nice people work for this company. I am very pleased and will be using them again.

.I took my Dyson vacuum cleaner to Fenton Sew-n-Vac because the On/Off switch would not stay On. They found that it was still under warrantee so it cost me nothing to get it repaired. It is working fine now

Excellent! The cost and the time they used to fix the vacuum was very good.

The two sewing machine repairs were not "cheap," but I believe you get what you pay for. Everything was done as expected, and finished very quickly. I'm thrilled to have the machines working well again. Fenton Sew-N-Vac exceeded my expectations on my vacuum repair. I've had my Electrolux vacuum for over 20 years (and I love it as much as anyone could love a vacuum). I've had it to more than 4 different repair shops (to include an "authorized Electrolux" shop), each of which "fixed" it, with varying degrees of expense, shoddy work, and minimal success. Fenton Sew-N-Vac actually figured out what was really wrong with the machine, found the parts needed, and I'm THRILLED to have the machine back and functioning better than it has in the last 10 years! I will be back in the future as my machines need service or work again. Thank you Fenton Sew-N-Vac!

I brought my Singer mechanical sewing machine in for a repair estimate. The bobbin basket had slightly dislodged and needed to be adjusted. It is a simple repair, and (as the clerk confirmed) would probably take only a few minutes to fix. That being said, they charge $90 for full detailing before they will even look at the repair, and ask you to approve up to $110 in additional repairs when you drop it off. I was unwilling to pay $200 to get a $150 machine fixed, said thank you, and prepared to leave. At this point, another salesperson became very rude, telling me that the cost of repairs had nothing to do with the cost of the machine, and telling me why I should get it fixed anyway. He treated me like I was stupid, which I did not appreciate. When I said firmly that I was not going to get the work done at his shop, he then tried to pressure me to buy a new machine in his store. I did not appreciate his rude attitude or his pressurized sales approach.

They sell Riccar vacuum cleaners that are Made In America. It comes with bags, which I like, because I like the dirt to go into a bag, and then you can throw it away. It also came with a 15 foot extension hose. All the attachments are pretty much "on board", and it has a really long cord. I have had it for 9 or 10 years. For the first 5 years, they gave me free yearly service. The fact that it is American Made is really cool, but it also does a really good job! I have been really happy with it! You just flip the switch and it changes from floor to carpet. One time, they even had a special on the bags. It's a really good vacuum, and I really like it. They are good people. They also sell cleaning supplies, in the back of the store. They have the vacuums and sewing machines in the front. I traded in my old vacuum, and got a discount on the new one. Because I bought the vacuum from them, I go to the front of the line if I need service.

Great as always - took machine in, they looked at it, gave me date, called before the date and the machine is fixed, works well. I purchased my Babylock sewing machine here about a year ago. Although I can get my warranty work done anywhere, I choose and strongly recommend Fenton Sew-n-Vac. They are strict about making sure you have every removable part to take home with you so nothing can be misplaced. I needed the hook part that threads the needle replaced. They called and explained how long it would be for my part to come in, then called to tell me it was finished before their estimated date. My machine always comes back very clean, the repairs work great and the test cloths where they try it out comes with it so you can see everything is ok. They carry my machine for me and I think it's a excellent family shop that I am very happy to have located near me. Dorthy and Vicki are outstanding in the store where they will answer questions, show you things and explain about sewing machines. Their selection of material is fabulous, it is more expensive than the chain stores but the colors are vibrant and you can't see the ceiling light through the weave of the fabric. The classes are wonderful and I have learned an incredible amount since I started purchasing things here several years ago. I have NEVER had a bad experience, but when the ladies are busy with customers of course I wait to get my questions answered.

I called first thing in the morning, right after the shop opened. The person who answered the telephone was curt, unresponsive to questions, and overall discourteous, as though she was bothered to have had to take my call. She stated that they had a flat rate of $89.95 just to look at the machine. When I started to describe the problem, she cut me off, saying "you'll just have to bring it in." When tried to determine the billing policy, asking if the $89.95 would be absorbed into or offset by the cost of the repair, she impatiently stated "You pay that no matter what." I was so put off by this person answering my call that I immediately decided to look elsewhere to have the repair done.

They were very prompt. They had a good price. They were worth the drive because they did a very good job of fixing it. I would recommend them and use them again.

I didn't think it could be done, but they have it running in tip top shape. Took it in, they request an okay for "up to $90", which was fine, called in less than a week and we picked it up!

This company did a great job. I would absolutely use them again! My 25+ year old Singer machine was humming beautifully after they worked on it. It was especially convenient that I could drop the machine off and pick it up at the Hancock Fabrics store on Manchester Rd.

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