About us
My name is Scott Quinby, and I provide ON-SITE, LOCAL computer services to my beloved clients in the St. Louis area. Don't settle for REMOTE SERVICE from an OUT-OF-TOWN company when you can have a friendly, local professional with 45 years' experience come visit you instead. Angie's list customers get $10 off their first service call. Satisfaction guaranteed! I look forward to working with you!
Business highlights
Family owned & operated
Emergency services offered
LGBTQ+ Friendly
26 years of experience
Services we offer
CompuSmile offers on-site PC technical support, computer setup, computer repair, Internet setup, secure wireless networking (WiFi), virus & spyware removal, security software installation, data backup, and one-on-one personal tutoring on any subject: e-mail, Microsoft Windows, Office, Word, Excel, Outlook, QuickBooks, Quicken, iTunes, iPhones, iPads & tablets, Android devices, Dropbox, digital cameras, and much more. Pretty much anything computer-related! :-)
Services we don't offer
Grumpiness, discourtesy, and condescension (among many others)
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- PayPal
- Check
- Venmo
- CreditCard
Our recent projects
- 8
Assorted photos uploaded by CompuSmile, LLC
Reviews
5.0300 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 99% | ||
| 1% | ||
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Filter reviews by service
Showing 1-25 of 300 reviews
Brandon F.
Nov 2024
Computer Repair
Scott did an excellent job. He was quickly available and was able to improve connectivity and the performance of our computers and TV’s. If you’re like me and have no idea what you’re doing, call Scott. He does a very good job of explaining everything.
Response from CompuSmile, LLC
"Thank you so much for taking the time to write such a positive review for me. I appreciate it! I'm glad I was able to improve the quality of your WiFi signal throughout your house, and I'm especially glad to hear you felt I explained everything clearly. I would be happy to help with any other issues you might encounter in the future!"
Albert B.
Nov 2024
Computer Repair
Scott Quinsby is a top shelf computer technician. I've been in my own business for over 44 years and I can tell the top level business people because I have to rely on them for the success of my business. Scott really knows his stuff, does not mess around and gets the job done efficiently. He not only helped me with some computer issues, he also helped me improve my cell phone reception, my internet speed along with some software issues and hooking up my new printer that I tried to hook up on my own and after about 8 hours just gave up. Scott had it hooked up and working in 10 minutes... Anyway Scott was prompt, courteous, knowlegeable and effecient. Well worth his charge. I could not say enough about how he took care of my situation... Good Luck Scott and Thank you!
Response from CompuSmile, LLC
"It is always a joy to read such a thorough, positive review from a satisfied client! Thank you so much for taking the time to share your experience with the rest of the Angi community. I am grateful to have you as such an appreciative client, and I am glad to hear you were happy with my services. It would be a pleasure to help you again in the future with any other assistance you might need!"
Dane K.
Apr 2022
Computer Repair
Scott couldn't have been nicer. He was easy to work with giving us a few choices as to how to set everything up and did the work quickly. By the way, he was right on time too. Next time I will not wait so long to call someone to help me... and of course, that someone will be Scott at CompuSmile.
Response from CompuSmile, LLC
"Thank you so much for taking the time to write such a great review for me! You guys were delightful to work with, and I'm so glad to hear that you were happy with the results. I look forward to helping you again in the future as the need arises!"
Frank M.
Mar 2020
Computer Repair
Scott installed my home office system a couple of years and it has been humming since. A couple of days ago, chrome started running very slowly, it was hung doing a "host lookup" and would take over 30 seconds to load a page. I called Scott, he quickly was able to remote in and resolved the issue in 15 minutes.
Response from CompuSmile, LLC
"Thank you so much for your positive review! I was happy to help you on your initial visit a while back, and I was grateful for the opportunity to help you out again recently. To all my prospective new clients, note that I can help you remotely, as I did for this member, with a number of issues! It's part of my commitment to providing timely service with a flexible schedule."
Byron. V.
Nov 2019
Computer Repair
It went pretty good
Response from CompuSmile, LLC
"Thank you so much for taking the time to write a review for me. I always strive to provide A-level service for my clients, so I'm sorry you didn't feel I quite achieved that on this visit. Please let me know what I can change on my next visit to accomplish that. Thank you for your business."
Eunice H.
Oct 2019
Computer Repair
Hired Scott for a couple hours to complete a punch list of computer services, one of which was to recover data from a dead hard drive. He helped review some WiFi settings to better streamline access to a single printer by all our devices and walked me through a signal check on each level of our house to ensure we were setup efficiently for streaming and game playing by everyone in the household. Lastly, he helped configure a few items on our new laptop that we wanted, but didn't know how to do. All-in-all, he was professional and delivered results in a short, efficiently managed timeline. We will hire him again, should the technical need arise.
Response from CompuSmile, LLC
"Thanks so much for your positive review! It was a pleasure working with you, and I'm glad to hear you'd be willing to contact me for your future tech needs. I also want to thank you for teaching *me* something about Outlook that I can now share with my other clients. Thanks again for taking the time to write such a thoughtful assessment of my visit!"
Mary N.
Jun 2019
Computer Repair
Scott (Quinby) helped us purchase a new system that met all our needs and was reasonably priced. He had the new computer up and running with no loss of programs, data, pictures withing 3 hours. He was very thorough and extremely professional yet personable
Response from CompuSmile, LLC
"Thank you so much for taking the time to write such a positive review! I'm actually very proud of how much I got done for you during my service call. In the space of three hours, I diagnosed your old computer as "not worth fixing," drove to Micro Center with you to pick out a new computer (plus a new monitor and printer), returned to your home, got the new PC set up and running, transferred over all your data and programs, got the new printer set up, and made sure you felt comfortable with the whole transition. I pride myself in my efficiency, and I'm happy you got to experience that first-hand. Please let me know if I can be of any assistance again in the future! I can even help via a "remote support session" if needed!"
Jane S.
Apr 2019
Computer Repair
It went great, smooth upgrade. Scott also upgraded all of my programs and drivers as necessary. Everything was done in a professional and seamless manner.
Response from CompuSmile, LLC
"Thank you so much for your positive review! It was a pleasure working with you hands-on throughout the whole process. Some of my clients prefer to step away and let me work on my own, while others prefer to get involved and ask questions. I'm happy for my clients to participate to whatever degree they feel inclined. Please let me know if you need assistance in the future!"
MARK F.
Jan 2019
Computer Repair
This was a very good service call. Scott understood the issues immediately, suggested solutions that work for me and explained every step he did. All the work was done within an hour, which I thought was very fast compared to others who helped me with my computer before. Without any hesitation, I recommend Scott to anyone who needs computer help.
Response from CompuSmile, LLC
"Thank you so much for taking the time to post such a great review! I'm so glad you were happy with the work we got done together, and that you made a point of acknowledging my efficiency. You may find other techs with a lower hourly rate than me, but I'm confident you won't find a better overall value when you factor in how productive I am. I'm happy to help again in the future!"
JAMES S.
Oct 2018
Computer Repair
Scott was fantastic and I can't imagine having a better experience with what can be a stressful situation. My computer failed with what turned out to be both a Windows and hard drive failure. Scott was very responsive from the beginning - replying to me on a Sunday which was a day off for him. He helped me decide what to buy that was best for my needs, and accompanied me to the store to buy it. The setup and all software installations went perfectly. Scott was very receptive to replacing programs and preferences that I had previously and wanted to continue with. He recommended a few improvements such as a video player that I needed for a certain format. His attitude was exceedingly positive upon encountering a difficulty - which turned out to be with my internet connection - and he trouble-shooted for an effective fix. He encouraged me to upgrade my 13-year-old DSL with my telecom provider, which turned out to be a very good move that I would not have done (at this time) without his expert coaching. Scott was also very accessible and responsive after the installation with some questions I had - although there weren't very many, thanks to the excellent and thorough job he did while at my home. Don't waste your time shopping around. CompuSmile is the best.
Response from CompuSmile, LLC
"Thank you so much for such a glowing review! I thoroughly enjoyed working with you! I'm particularly happy that by switching you from your old DSL and telephone system to AT&T U-verse, we saved you on the order of $500+ per year. I love it when I can help my clients achieve cost savings that effectively pay for my visit! I am happy to help you again in the future with anything you might need. Thanks again."
Carol H.
Aug 2018
Computer Repair
All went well. Tim was professional and explained what he was doing and what I can do to maintain.
Response from CompuSmile, LLC
"I wish I could take credit for this, but I think this review was meant for someone else. I am just a one-man operation, and my name is not Tim, and I have no record of this client in my contacts list. I would encourage you to reach out to her to see if she might have inadvertently left a report for me that was meant for someone else. Thanks!"
John O.
Jun 2018
Computer Repair
Scott arrived at the scheduled time and quickly identified the problem and fixed it. He also cleaned the computer of unused or unwanted files and upgraded the operating system. He worked on my other two computers fixing their misc. issues. I was very pleased with his services and recommended him to a friend. I will not hesitate to call him again if I have problems in the future.
Response from CompuSmile, LLC
"Thank you so much for the kind review, and thank you in particular for referring me to your friend, as that's the best type of compliment a client can give me. It was a pleasure helping you, and I'm happy to assist again in the future as needed."
Karen A.
May 2018
Computer Repair, Computer Training
He was here about an hour and a half, right on time and everything went well. The cost was $149.00.
Response from CompuSmile, LLC
"Thanks so much for the positive review! I'm very happy to have you as a return customer! I look forward to my next visit, whenever you may need my assistance. And I'm very glad to hear that you trust me, as that's something I strive to instill in all my clients."
Dru T.
Jan 2018
Computer Repair
Unfortunately, I had recently completed a major reorganization and edit of data on my hard drive, which I had yet to back up. The Dell desktop was still under warranty so I had three discussions with Dell techs in India. The upshot was no hardware help would be available on my warranty until a reinstall of Windows was attempted. And all my data would be lost in the reinstall. I balked. I tried a reset with data save on my own, but it did not work. After checking Angie's List, I chose CompuSmile based upon reviews and I contacted Scott. On the phone, he took the time to ask appropriate questions and learn what I had done to try to address the problem. He offered a possible solution that he thought had a good chance of retrieving my data, and I thought his idea was a good one. He was able to come to my home the next day. After arriving and disconnecting my hard drive, Scott installed a second hard drive, a solid state drive, and downloaded Windows 10 on the fresh drive. After reconnecting my original drive and setting the computer up to use two hard drives, one for the operating system and apps and the other for data, we were able to easily access all my data. This saved me a huge amount of time in redoing the reorganization and editing of files I had done before the crash. It also saved me much time with iTunes. While I have an external drive with my music files on it, migrating those into iTunes can be an annoying and time-consuming task. Since they were already on the old drive, iTunes was able to access them without a problem. While Scott was at my home and various downloads were happening during the fix, he was able to troubleshoot and solve several other much smaller but vexing problems on two other computers in our home. I was also very happy with the two-drive solution. Now my operating system and apps are on C drive and my data is on D drive. Also, my operating system is backed up on D drive, which offers another layer of protection against a future occurrence of the issue I had. My husband and I were very, very happen with his skill, his efficiency, his professionalism and his ability to discuss and explain what he was doing in accessible language. He's a great communicator. We are lucky to have found him and we will certainly use him as computer problems arise in the future. We won't hesitate to recommend him when friends face problems with their technology. Also, his prices were very fair in comparison to others in the market.
Response from CompuSmile, LLC
"Thank you so much for taking the time to write such a thorough assessment of my visit! I'm particularly glad to hear you were happy with my communication, as that's one of the things in which I take the most pride. I look forward to helping you again in the future, whenever that may be!"
DIANE M.
Dec 2017
Computer Repair
Scott accessed my computer remotely, found the problem immediately and fixed it. While the fix was running in the background, he used the time to clean up some stuff that was just taking up space on my hard drive with no real purpose. Diagnosed and done within 20 minutes. Great guy. Use him, you won't be sorry.
Response from CompuSmile, LLC
"Thank you so much for taking the time to write such a positive review. I really appreciate it! You were a pleasure to work with, and I'm happy to help again in the future. To the other Angie's List members reading this, I specialize in onsite visits, but I am equally happy to help my clients via remote support sessions if it suits the issue. Oftentimes, I can make myself available during a wider range of hours with the remote support option."
Eunice H.
Nov 2017
Computer Repair
The recommended step got me moving in the correct direction. While it didn't solve the final issue (another IT advisor from my place of employment stepped in to help as well), it helped me move forward. I was thankful for the prompt reply and non-sales advisory role they took. If the steps would not have resolved the issue, I would not have hesitated in engaging CompuSmile for hire based on their honest approach to helping me out...prior to a sale. That's customer service!
Response from CompuSmile, LLC
"Thank you so much for taking the time to write such a glowing review, especially since I never actually did any paid work for you! Clients are always welcome to contact me for advice, and if I can provide guidance that will help them help themselves for free, then the satisfaction I receive is payment in itself. Thanks again for the review, and I am happy to help again in the future!"
George B.
Jul 2017
Computer Repair
I have used Scott twice before. Had a problem getting my computer to restart so I called him. Scott called me back and worked me through the process. This was still a no go and so he had me disconnect everything but the monitor and keyboard and had me try again. This time it was successful. Turns out the problem was an external USB hub port that was going bad. Scott was able to do this via phone in a quick manner. I do not have any hesitation in recommending CompuSmile and Scott for computer service issues.
Response from CompuSmile, LLC
"I'm glad we were able to get your issue resolved efficiently. As an FYI to other Angie's List members, we were able to resolve this problem remotely via an online service, a solution I'm using more and more to take care of my clients with minor issues. It's one of the many ways I try to provide convenience and schedule-flexibility for my clients."
George B.
Jun 2017
Computer Sales
.
Response from CompuSmile, LLC
"Thank you so much for taking the time to post a positive review for me. I'm glad you're so happy with your new computer, and that the transition from the old one went so smoothly!"
Larry R.
May 2017
Computer Repair
Fantastic service, great individual. Saved us $100.00 on new printer
Response from CompuSmile, LLC
"Thanks you so much for your positive review! I'm glad I was able to find you a great printer on sale for $100 off. Please don't hesitate to contact me again in the future for any other tech help you might need."
Ellen S.
Mar 2017
Computer Repair
Scott was very responsive, and called me back within a few hours. After I described my problem, he admitted that this was not his area of expertise. He made a couple of suggestions and even sent me an email a few days later with the name and number of a colleague who could do the work. Scott gave me a couple of cautions to think about.
Response from CompuSmile, LLC
"I really appreciate your taking the time to write such a positive review for me, even though I never actually paid you a visit. Please don't hesitate to call again for future needs!"
Frank M.
Jan 2017
Computer Repair
After I purchased the new computer, Scott came over and transferred everything over from my old laptop to my new computer. He then configured a shared file service called drop box on my computer and my wife's laptop and our smart phones. We can now seamlessly share files and pictures across all of our devices. My new desktop rocks and is super fast. Scott also configured affordable security software for peace of mind. He did all this in 1 day! If you want a reliable, fast and secure home network, Compusmile is the way to go.
Response from CompuSmile, LLC
"Thank you so much for your kind words. You were a pleasure to work with, and I'm glad you're happy with the results. It was a big job, but I think we got a lot accomplished, and I'm glad you now enjoy access to all your data across all your devices. Please don't hesitate to call me again."
Nathela C.
Jan 2017
Computer Repair
They were so busy that two weeks later (after changing 2 appointments) Scott finally had to recommend another company to do the job. The company he recommended didn't turn out so well and when I called him back to discuss it, he defended his recommendation and did not appreciate my complaint.
Response from CompuSmile, LLC
"Honestly, this is absurd. When this member called me, I told her I was booked, and I kindly referred her to a colleague of mine--also highly-reviewed on Angie's List, with an A rating--to help her out. After he spent several hours with her (and graciously charged her for only half the time he spent; though she gave him a D anyway) she called me again, insisting that I "finish what he had left undone", and to do so for free, since I had referred him. I think this member needs to re-evaluate her expectations. To rate me a "D" for referring her to someone else--and to then have the nerve to demand that I provide her free services afterwards--is entirely unjust."
Ed P.
Nov 2016
Computer Repair
See above.
Response from CompuSmile, LLC
"Thank you so much for the positive review. It's always flattering when my clients express an interest in hiring me again for future needs. I look forward to helping you again whenever you might need it."
David S.
Aug 2016
Computer Repair
I would say the service I received was exceptional! Scott arrived on time, was polite and professional. He ran several applications to determine what was causing the problem, we never did find out exactly what it was. However, he did get my PC up and running and have had NO issues since. It has been several weeks since his home visit. I highly recommend Scott's service and truly appreciate the home service! I feel his fees are competitive and reasonable. I know there are many services out there and you never know what you will get the first time, but I know CompuSmile put a smile back on my face quickly. Thanks Scott! Dave S.
Response from CompuSmile, LLC
"You're very welcome! And thanks for taking the time to write such a nice review for me! Glad I could make you "CompuSmile!" Please feel free to contact me in the future with any other issues you might come up against."
Marjorie L.
Jun 2016
Computer Repair
unknown
Response from CompuSmile, LLC
"Thank you very much for your positive review! And thank you for making this, my second visit to you, an enjoyable one!"
Licensing
State Contractor License Requirements
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FAQ
CompuSmile, LLC is currently rated 5.0 overall out of 5.
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
CompuSmile, LLC accepts the following forms of payment: PayPal, Check, Venmo, CreditCard
Yes, CompuSmile, LLC offers free project estimates.
Yes, CompuSmile, LLC offers eco-friendly accreditations.
No, CompuSmile, LLC does not offer a senior discount.
Yes, CompuSmile, LLC offers emergency services.
No, CompuSmile, LLC does not offer warranties.
CompuSmile, LLC offers the following services: CompuSmile offers on-site PC technical support, computer setup, computer repair, Internet setup, secure wireless networking (WiFi), virus & spyware removal, security software installation, data backup, and one-on-one personal tutoring on any subject: e-mail, Microsoft Windows, Office, Word, Excel, Outlook, QuickBooks, Quicken, iTunes, iPhones, iPads & tablets, Android devices, Dropbox, digital cameras, and much more. Pretty much anything computer-related! :-)
Grumpiness, discourtesy, and condescension (among many others)