S & R Heating, Cooling & Appliance Repair

S+R did a great job on my project. I have a non-standard system installed as part of a "green" home and Scott was very knowledgeable about all aspects of the system. The installation crew was polite and professional, and the quality of the work was top notch. Scott even identified some mistakes that were made in the original installation when the house was built and now the entire HVAC system is working better than it ever has.

perfectly.

Rob responded on Friday night and was able to get my furnace going over the phone, was out on Saturday morning to perform a permanent fix.

It's a matter of min before they came, they took up the cloth for just the min. They cleaned the machine, and teach me how to maintain the machine clean. They are very polite and accommodating.

It was an easy fix, but everything went well.

They were great to work with.

Excellent. No problems.

I could not be happier. Our AC died at the most inopportune time, on a Friday with a heat wave on the horizon. Since my boyfriend works from home, it was imperative to get things operational as soon as possible. I made a point of calling several highly rated local businesses over a weekend to see if by chance we could get someone to come out on Monday. Rob called me back the same Saturday that I called and scheduled to come and see us that Monday. They were not only able to help us right away, but they provided financing, explained all of our options to us (even though I could only be there via phone), and did the installation THAT DAY. They also fixed some issues with the duct work that had not been taken care of when the furnace was installed a few years prior. The reasoning for everything they needed to do was explained very clearly to us, and when Rob told me that the recommendations he had for us were in line with what he would want for his own home, I believed him. And because they are a local business with a good reputation and a stake in the community, I was confident in our decision to use them. I have never had such amazing, prompt service from an HVAC company. I am truly impressed. We will use them for all of our future HVAC needs. I cannot recommend them highly enough.

Very pleasant experience. I awoke to find water had soaked into my carpet and the source of the leak was my a/c unit. I called at 7:45 am and got a human on the line. She was super understanding of my emergency and even went so far as to call another customer to see if they would swap times to accommodate my schedule. The repairman, Nathan, was on time. He was courteous, knowledgeable, and most importantly, he did not try to get me to replace my 20+ year old system, when a simple repair was possible. I will definitely use this company for my future a/c and furnace needs.

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Rob and Scott and their crew did an outstanding job installing our new furnace and air conditioning.  Everyone was extremely courteous and respectful of our home.  They were meticulous about the quality of the job, explained how to operate the furnace and a/c and how they were different from our old system, and answered all of our questions.
We have been S&R customers for a long time.  Alex (and Grant before him) have done excellent work with our seasonal maintenance.  From the owners to every one of their employees we have met, they care about their customer.  It may seem like a small thing, but at the start of the job every member of the crew made a point of introducing themselves to us. 
I know we could have paid less for a different brand or with a different contractor.  But a transaction like this is just as much about trust as it is dollars.  S&R earned and keep our trust.

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I woke up on Sunday morning to a warm refrigerator and a thawing freezer.  My usual appliance repair company said they couldn't get me in until Tuesday so I turned to Angie's List to find another provider.  I left a message for S & R that was returned promptly. The man I spoke with told me that they could come out, but it would be a higher charge because it was Sunday. He advised me to put the items from the fridge and freezer I wanted to keep outside in a cooler (the temperature permitted this) and promised that they would be out on Monday.
I was called on Monday, as promised, and given a two hour window.  This was great as it allowed me to go about my day and be home when I was needed for the appointment.  The young man showed up at the tail end of the appointment window, but was on time.  He was polite, courteous and knowledgeable.  He told me that the problem with my refrigerator wasn't a problem but a design flaw!  I have had this fridge for 10 years and never once did I know that it had an "OFF" switch.  He said that he's seen many people with that model of refrigerator accidentally bump the switch and turn it off without knowing.  There wasn't one iota of irritability, condescension or pity; we laughed and he turned the fridge back on.
Because that issue was so simple and quick, he helped with 2 other issues that have been ongoing - one that was even previously "repaired".  We have arranged for him to come back to fix this other issue.
I was grateful to the provider for giving honest information, giving advice that saved me money and doing it kindly and professionally.  We have replaced our old appliance repair company for good!

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