Heart and Soil

I had a deeply disappointing experience with the owner of this company. She reached out to me during a time of crisis—after her ceilings had collapsed—seeking help with what she described as an unlivable situation. I spent multiple hours on the phone and visited her home twice, free of charge, to advise her on insurance claims, project planning, and restoration strategy. She verbally committed to moving forward with our PreConstruction agreement, which is a standard part of our process and requires a small deposit. Based on that commitment, I invested even more time—reviewing insurance documents, rewriting estimates, and offering to manage part of the project at cost, simply to assist her during a difficult time. Unfortunately, she missed the deadline to sign our agreement, and I respectfully declined to move forward. She initially responded with appreciation, acknowledging we weren’t a good fit—but later posted a public review filled with false and damaging claims, including that we had been sued (we have not), and that we use unprofessional subcontractors (we work with highly-rated, trusted partners and a skilled in-house team). I’m disappointed that someone I tried to help would misrepresent our interaction so deeply. I would caution others—contractors or clients—about trusting verbal commitments or expecting consistent communication. I’m sharing this not out of retaliation, but as a warning. In my professional opinion, based on direct experience, I would not recommend engaging with the owner of this business.

Molly was referred to me by a neighbor and she promptly returned my phone call ,within 48 hours. Our phone conversation went great, she was very understanding of our needs and was an excellent listener. Also, I must add that she has a very calm demeanor...which I really liked:) Molly came by my home and had look at our yard then e-mailed me more info on her pricing structure. Pricing was reasonable. We chose to go with a different landscaper only because we needed a basic front yard face lift...a cookie cutter. This would have been a waste of Molly's artistic approach. In the future, and for a different property, we would not hesitate to hire Molly. She seemed to be just the person to help someone realize a vision.