ASHLEY FURNITURE HOME STORE

First, they botched up my original delivery date- it came a week later than advised. They did not notify me of the delay, I learned this when I did a follow up call. I asked "Why wasn't I told?".. They had no excuse. Apparently keeping the customer informed was a novel concept to them. Then the day of delivery(June 29th) - the guys were lifting my sofa into my home- and they just let all its cushions fall to the wet ground outside (We had just had a a week of rain). No apology. They did not care. One thing they did WELL was to disperse large droplets of sweat all over my furniture. No apology or attempt to wipe it down. Their drivers could not assemble the Pub table I ordered - so they sent it and the chairs back. I then had to arrange another delivery day- so I took a day of my precious vacation time- and they jerked me around on that delivery time as well (when they had assured me they were giving me an exact delivery time (from the manager's mouth- I still have the voice mail) because they made 'special arrangements' on my behalf. So when the drivers kept being late and no one could locate the afore mentioned manager ( conveniently, it was his day off), I had to adjust all my other plans for the day. Through all my phone calls to the store I learned that MOST of the staff is PT. Very few FT employees. So maybe that explains the lack of commitment I encountered and the apathetic responses I received. When I first bought my items (and waited ~6 weeks for the custom-built couch) ... I thought the salespeople were good. I took the time to write a hand written personal thank you note to their MANAGERS on their behalf. My courtesy was rewarded by continual bad service and stacks of lies. It's been one of the worst shopping experiences I have had in a LONG time. I will never do business with them as long as I live.

Be careful! This place is attached to Furniture Mart, which sells some Ashley furniture, but they are not the place to go to. I found a coffee table I liked and the saleslady said it was out of stock. Ok, I found another one that was OK, and that one was out of stock too! She offered to sell me the scratched floor model for a price higher than a new one. I decided to leave. Then I discovered that Ashley furniture is a separate business. I went right up to the first salesman I found and he pulled up specs on several different coffee tables of my taste with color printouts from his computer. I picked one I liked and got it the next day. Whole thing was quick and easy. Nice, because I hate furniture shopping. A week after I had the coffee table in my home, I got a very nice thank you note from Mark.

This was a good experience. They have lots of variety to choose from. We originally selected one style and a fabric, only to receive a phone call later that the fabric selection wasn't available for that style. When we went back in we found a different less expensive sofa we liked better that was in stock, were able to change the order to it, and received delivery within a week.