Window Concepts of Minnesota Inc

I'm not sure if I would refer them. I didn't think I had a very good deal on the service that was provided.

I can't comment to the quality of their products or installation, but what I hope to do is give fair warning about their business practices.
First, all of the people stating that Window Concepts wouldn't speak to them without both owners/decision makers present are spot-on. I should have questioned why the scheduler repeatedly asked if and quot;anyone else involved in the decision making process would be there.and quot; I thought it was weird that they required both of us to be present for the quote. After all, it's just a quote, right? It's not like I'm signing a legal document.
Well, there was a reason. This is how my experience went, and from what I have discussed with others (I have 2 acquaintances who also received quotes) this is how the sales reps do business.
I was interested in a quote for attic insulation in my 50-year old home. The sales rep arrived completely unprepared to inspect the attic. He didn't have a ladder to look into the attic, and had to borrow mine (which was not tall enough for him) so he couldn't even get a good look at the current insulation level. He peeked around with his flashlight for about 30 seconds, and came down to warn me that my insulation was and quot;very, very inadequate.and quot;
So, after sitting down at the kitchen table, the sales rep proceeds to give me an absurd quote for the job. He also tries to sweeten the pot by saying that they are offering a 30-day-only discount and an additional discount if we signed that day. We weren't interested, so we said and quot;no.and quot; Immediately he asks to go to the bathroom, where he proceeds to make a phone call (my guess is that he was talking to his manager, but who knows, maybe he was ordering a pizza) in an attempt to let us stew for a bit. Maybe he was hoping that we would change our minds. Who knows.
After he comes out, he says that he's sorry he couldn't make a sale, but then he asks, and quot;if I got my manager to agree to do this at cost, what would you say?and quot; We still don't want to make the deal, but by now we can tell that he's not going to leave. So we say, and quot;yesand quot;, and he calls his and quot;managerand quot;. He has a fake phone call with his manager (we can tell the guy on the other end isn't even responding) where we tells his manager that and quot;we are such a good couple, have a nice house, let's make this deal for themand quot; and then he turns to us and gives the final offer, but we have to tell him RIGHT NOW WHILE HIS MANAGER IS ON THE LINE. NO TIME TO THINK ABOUT IT. At this point we were both really frustrated, so we said yes, just to get the guy out of our house.
One day later I walked into their store in St. Paul and cancelled.
I have no interest in doing business with them due to their shady, high-pressure tactics. What kind of business won't let you take your time to think about it? That's crap. Pure crap, plain and simple.
So, let this be your warning, too.

unknown

Estimator was very knowledge and that is why we went with this company. After that it was downhill. They came out to measure the doors and then I did not hear from them for almost 2 months. I contacted the to check on the stauts of my order. They finally got back to me to schedule the install. The installers showed up and were very nice then proceeded to do the work. They used a table saw right in front of my garage and all the sawdust went into the garage. There were nails and screws all over my yard and driveway. There were missing one screw to the handle of the sliding glass door and said they would get the maintenance person out to fix it. Again, I had to call to get something done. They mailed me a screw- POSTAGE DUE and it did not fit properly in the handle. Finally got the maintenance person out to fix it. I communicated all this to the company with photos and I have not received any kind of response. They have not even reimbursed me for the postage. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.

We had them come out to put together an estimate on April 17th. We signed a contract with them that stated we were going to ArmorClad windows within the next 7-10 weeks. We put $4500 down on the contract. Fast forward to June and we hadn't heard from them, so we called them and were told that they were having issues with their manufacturer so they were on the hunt for a new manufacturer and as a result, couldn't tell us when we would be getting our windows. We told them we weren't comfortable with this since the windows we saw, touched and bought were the ArmorClad windows and we wanted our deposit back. They are refusing to give us our money back even though they cannot tell us when we would be getting new windows, nor who the windows would be from. DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

First, the sales rep showed up over 2 hours late. His explanation was that the clients at his prior appointment were so impressed with the quote that they decided to get an estimate for some additional work. Someone did call just prior to his original arrival time to tell us that he would be an hour late.
When he did arrive he was pleasant and we went through the motions of designing our shower liner to our specifications. Then it came time for him to calculate the estimate for the purchase and installation. The estimate that was good for 18 months was in the 10K range (which is completely absurd for what we would be getting), but then of course if we decided right now we could get it for around 7K. That price kept dropping if we put out a sign in our yard, or let them put our address in a flyer, and other current deals that were about to expire. When I asked if we could have the weekend to think about it he got a little snippy and rude, and told us that in his experience if he left without having us sign the paperwork, that we would not be calling him back. He asked us what would be different on Monday compared to today. My husband and I don't make 7K decisions in 5 minutes. Overall I was seriously disappointed with our experience and do not plan on doing business with this company, ever.

The salesman came out for an estimate and shot us some numbers. They were more expensive than the other companies that gave us estimates for the same work. When we told the salesman we were going to think about it, THATS when the hight pressure sales tactics began. He woul (what I think was fake) calling his boss several times to see what he would authorize ( I never heard any voice on the other end of the phone call), I did have to give the guy credit, he really pushed and pushed and wouldn't leave. After three hours of this, we finally got rid of him. My husband is a very kind mild mannered man, but he was just about at his breaking point too. After such a fiasco, I would never have them do the work.

unknown

They did a pretty darn good job. I was happy with the results of the project. They were just a little bit pricy however. I would recommend them to others, but I would suggest getting multiple estimates before committing to them.

unknown

: They All were Professional , on time, I could go on!!!! Let's put it This Way , I Love this Company and They are Also doing my 2 Bthrm.s!!!!!

First of all, my wife and I went to the Home and Garden show earlier this month. We spoke to Roxanne, the representative at the booth about attic insulation. She persuaded us to set up an appointment by offering us a $25 gift card. However, she said we would need the sales rep to look at our windows too. I told her we weren't in the market for new windows but she said it doesn't matter. She said to get the gift card we would need them to give us bids for both services but that there was no obligation for either service. I understood so we made the appt. for today at 11AM.
About a week before the appt., they called us saying they need to reschedule it and push it to 1PM. I told them that my wife wouldn't be there if it got pushed back but that I would still be home. They said they'd prefer if both of us were there but said that it would be fine if it was just me so it got re-scheduled.
So today the salesman arrived about 5 minutes late but that's not a huge concern. However, he didn't bring a ladder because he said he didn't know he was giving us an attic insulation bid until after he left. Not cool. But it got worse. After taking a brief look at the attic (which lasted less than 30 seconds) he said it looks fine and that was it. Told us it looked like about 12 inches which was perfectly acceptable. He didn't bring a tape measure or flashlight or anything. He wasn't exact or professional. He told me it wasn't worth doing and wouldn't even give me an estimate. To top it off, he didn't even put the hatch door back on the proper way and left insulation debris all over my floor which he didn't clean up. That was unacceptable. Complete waste of my time!
To make matters worse, I didn't get my gift card. He knew my windows didn't need to be replaced by the look of them so he didn't give me a bid on that. He told me that since my wife was there that I couldn't get the gift card. They never said anything about that when I set up the appointment. What a horrible way to do business.
In summary - they were late, didn't bring the necessary tools, didn't give me any estimates, made a mess and didn't give me the promised gift card. He couldn't get out of my house fast enough. We will never use them. They are not welcome in our home again. I would highly recommend you DO NOT use this company.

Worked proficiently.

Contracted with Window Concepts to do replacement windows for my home. Price was competitive. Salesperson was friendly, clean and polite. The quality and functionality of the Armaclad windows appeared good.

Was given an estimate for attic insulation. Was given a very high price. But wait....I could get 30% off. I said what about the ad I saw on TV that said 50% off? He said we can still do it.
Then I told him of a another companies bid that was just a little less (even with the 50% off). So then he decided to call the and quot;ownerand quot; to see if he would agree to do the job at cost. The boss agreed to take off $500 IF we signed up and gave a deposit right then and there.
I don't like the high pressure tactics and the phoney calls to get better deals and quot;just for usand quot;

Overall I'm happy with the quality of product and installation.

Overall, the job looked good. The main difficulty was with setting up the job. The sales person almost turned us off to this company.

We purchased a house that was built in 1985 several years ago. We noticed that there seemed to be a loss of efficiency in heating and cooling. We had an energy audit done by the energy company and they pointed to a need in sealing a wall top plate, attic hatch, and blowing in more insulation. I had Windows Concepts of Minnesota come out to quote the work that needed to be done. The sales person never went in the attic to see firsthand as we had a detailed audit report with pictures to work off of. We did have to sign a contract to have the work done within 3 months time. Due to unforeseen happenings we were not able to do the work within that time period. We were in risk of having to pay fees for breach of contract but Windows Concepts choose to work with us and let us make a down payment so we could postpone the work until fall. We just had the job completed today. The installers were prompt and thorough and offered me a peek before sealing the attic door up. I cannot yet vouch for the quality of the product as we need to experience it over several months. However, the company from the Sales, Customer Service, and Installation people were all professional, knowledgeable, and friendly. If the product does what it is suppose to do then I definitely would recommend them to others.

Product is excellent quality and installation was excellent. Installers were very professional and had good experience.

We hooked up with Window Concepts at a home expo, and lined up someone to come out to give an estimate for the new bathroom and a new front door unit. He came, and after finishing with the front door and bathroom he caught site of the 4-season porch and made a beeline for that, not even asking if he might have a look. He examined the two end windows that face south and said we really needed new windows, at least on that side. Yes, the frames were starting to show their age, but we had not even considered replacing them yet. Okay, they're primarily a window company.
He gave an impressive demonstration on a new kind of window that doesn't leave watermarks, keeps the heat out, and reduces glare. He politely went out to the car while my husband and I talked; we decided on the windows and the bathroom.
The windows were installed as soon as they came in. Yes, they are very nice, good quality. But you can hardly see through the screens, especially when the sun is shining on them. We took them out, and instead open up side windows.
Bathroom - W.C. doesn't do floors or toilets, and we wanted both, so had to line up tile flooring at another store, plus get our own toilet. Also, you would think that if WC provided the fixtures for the bathtub (shower valve, shower head, safety bars) they would provide the faucet for the vanity sink. But no, we had to get that on our own, and managed to find the same brand and color.
We had to coordinate with the flooring company regarding installation of the floor. It finally all got done.
But...we soon discovered that the left vanity drawers wouldn't open. The door molding had been removed for the floor installation and painting, and hadn't been put back on when the vanity was installed - it was installed right up against the wall, and due to the design of the vanity (the drawer fronts go almost to the edge of the cabinet), once the molding was back on, the drawer fronts hit the molding.
My husband called WC on a Monday, and was told someone would call him back. No response. He called again on Friday; and again, no response. The following Monday, he went in person to the showroom and talked to the person he had spoken with on the phone. She lined up the installer to come the following Friday. He came, and it turned out to be a 5-minute fix. the granite, thankfully, hadn't been glued on, so it was a matter of loosening the screws in the back of the cabinet and moving the cabinet to the right about an inch.
We would give an 'A' for punctuality, as they always came when they said they would, and on time. But we're giving a 'B' just because of the lack of response to our phone calls about the installation problem. It left a bad taste in our mouths.
Lessons learned: get more than one estimate and go through a contractor.

d

I bought my home in June, and there were several things the home inspector wanted addressed. I had Window Concepts out to quote insulation, and asked if they could fix the caulking issue around my doors, which was a pretty big gap around the slider, and included a rotting base at the front door, as well as a new storm door, They completely fixed the door issues, installed a beautiful new storm door, which provided excellent protection this winter, and upped my attic insulation from R30 to R60. They were on time for every appointment, were very willing to work with me on meeting the requirements for getting the full rebate from the gas company, which were last minute, and ensured that they did no damage to my home, and cleaned up after themselves

The sales rep showed up right on time and was very courteous and explained everything to me very well, including the price and lead time before they could get it done. It was all very professional, both the sales call, the meeting, and the installation itself. The installation guys came and got the job done and didn't leave a mess at all, and my attic looks great. I would definitely hire them again!

They did excellent job, and I was happy with their work.

installers arrived on time and put tarps down where they would walk thru the house. The used the bathroom window to
insert the hose which would carry the insullation to the attic. This was the closet and most logical window to use.
Cleaned up when they were finished, taking the approximate amount of time the projected for the job.
I do wish they would have alerted us to being nearly complete with the job so we could have peaked up in the attic
to see the completed job before they sealed up the attic access. Not that I distrusted them , but it would have given
me even more reinsurance of a completed job.