Steves Appliances Inc

Great.

Just fine. Special order piece arrived as expected in perfect condition. This was due to a perfectly good 10 yr old high end over the stove top microwave was fried from snow melt coming down the exhaust vent pipe. This was to be just a temp fix until a major kitchen overhaul. But, my wife loves how much more room there is and this new set up so much it might buy us a couple more years till the full makeover.

They have a good selection, reasonable prices and good customer service.

It went very well overall. They are close to me and they deliver. Their price included installation and it was very comparable to other places.

I knew the exact model of microwave I wanted and had shopped around. When you add on the cost of installation, prices were all over the place. When I went to Steve's, I was surprised that their price included installation. That made it a very good price, so I bought it on the spot. They were able to arrange delivery and installation in just 3 days. The price also included taking away my old microwave. I wanted to move my kitchen countertop microwave to the basement and have them take away the old one in the basement. Their installation guy cheerfully accomodated my wishes, carting one microwave down the stairs and another one back up.

He was very friendly. He seemed to come in and know what he was doing. He did the job and was very professional. He came in and automatically knew what the problem was. The price was average to high.

The repairman was very professional. He was on time and knew exactly what part needed to be replaced. He provided an estimate before starting. After approval of the estimate, he quickly completed the job. We would definitely call him again for service.

They are very good and I give them an A in everything! As a matter of fact they are supposed to deliver my appliances today.

We purchased a Whirlpool front loader washer and dryer from Steve's Appliance. The salesman was great, and everything was wonderful until my granddaughter climbed into the dryer while my daughter and I were standing in our laundry room admiring their beautiful red/burgundy color; I immediately realized these large front loaders are potential safety hazards for young children. I discovered from Whirlpool that they don't have air inside when the doors are closed so if a child gets locked inside it could be a deadly situation. Further the Whirlpool customer service said it might be very difficult (impossible?) to get the washer unlocked. The chances of anything seriously happening are slim as I don't leave my grandchildren alone, but I am not one to take chances and I simply don’t want that potential danger in my laundry room. So I called Steve’s Appliance to ask what they can do for us, and discovered they won’t exchange them for different models so we are stuck with them. We purchased floor models, and they gave us $400 off, and so I think that is why they won’t exchange them, but they wouldn’t negotiate at all. We have had them for exactly one week. We called Sears to ask how they would have handled this situation and Sears said we have 90 days to return anything we don’t like—no matter the reason. In the past, we have always purchased our appliances from Sears because of their excellent service, and we now hugely regret purchasing from Steve’s Appliance.

I have used them in the past and they are very good. They had sent a delivery for me and it just happened to work out. It was fantastic. They were thorough. They were informative while I was shopping around.

The service my son received was wonderful. He paid $150 for a used machine that runs really well. The service from them is incredible; they come in take out the old machine and bring the new one in. My son was very impressed with the service that they received. They had to go up and down three flights of stairs in order to deliver the machine.

I called at about 1pm and by 4pm that day, the work was done. Originally, I had an appointment for the next day but let them know I was home, should they have an opening. As luck had it, they were working ahead of schedule and took care of me that day.

We were referred to Steve's by a different Angie's List company because that company does not work on front-loaders. We had to pay for virtually nothing being done, but we expected to pay a trip charge and we were just happy that no repairs were needed. Bob was professional from start to finish, and came during the expected time frame of 12-4.

I bought the unit and they arranged for delivery the following Wed. The truck showed up on time with two fellows that installed the new refrigerator/freezer and removed the old one. Very professional and neat. I am very happy with the whole process and would recommend Steve's to anyone. Actually my neighbor had just bought a new dishwasher from Steve's recently so I had a referral from another satisfied customer!

The sales staff showed us the pros and cons of the various appliances, including several items we didn't think about. They were able to help us get exactly what we wanted for a great price! They installed all the appliances with a professional staff. I am VERY pleased with all appliances and will give them my business the next time we are looking.

THEY WERE PLEASANT, LOW-KEY, and PROMPTLY FIXED OUR MICROWAVE (IT NEEDED A NEW HIGH VOLTAGE CAPACITOR). THEY ALSO ARE OPEN ON SATURDAYS WHICH WAS VERY HELPFUL FOR US.

I REPLACED THE ORIGINAL KITCHEN APPLIANCES (17 YRS OLD) BECAUSE THE WALL OVEN WAS FAILING AND THE DISHWASHER WAS AGING. STEVE'S APPLIANCES GAVE ME EXCELLENT PRICES FOR TOP APPLIANCES. THE WOOD FLOOR IN MY KITCHEN WAS IN EXCELLENT SHAPE. THE ORIGINAL DISHWASHER DID NOT LEAK. STEVE'S APPLIANCES INSTALLED THE NEW APPLIANCES. I NOTED CUPPING OF THE FLOORBOARDS IN FRONT OF THE DISHWASHER WITHIN 2 WEEKS. THE CUPPING CONTINUED SO AT 4 WEEKS, I CALLED STEVE'S. THEY SENT THEIR SERVICE MANAGER TO INVESTIGATE. HE COULDN'T FIND A LEAK AND RECOMMENDED I CONTACT A PLUMBER. THE PLUMBER ALSO COULD NOT FIND A LEAK BUT DID NOTE A NEW WATER STAIN UNDER THE DISHWASHER INDICATIVE OF A RECENT LEAK. I CONTACTED SUZANNE AT STEVE'S TO INFORM HER. SHE SAID THAT SHE WOULD TALK TO THE SERVICE MANAGER AND CALL ME BACK. SHE NEVER CALLED BACK. I SENT A LETTER BUT DID NOT RECEIVE A RESPONSE. BASED ON THEIR POOR CUSTOMER SERVICE, I WON'T BUY FROM THEM AGAIN.

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