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Excellent seficed and response.

Work with city Plumbers were on time Did great job All work in 1.5 hrs

fantastic! Technician was timely, and courteous. He explained everything he was going to do and when.

B&D did a great job replacing my 19 year old inefficient furnace and AC unit. The guys pulled new vent lines and new AC piping out the side of my home with only a 2' x 4' opening in the ceiling of a room adjoining the mechanical room (the old furnace was flue vented). I was surprised they could get this done in such a tight space. In addition to the furnace install they cleaned up the routing of our gas supply manifold and some of the furnace duct work in the furnace room. This was above and beyond what I expected. The furnace room looks more open and cleaner after they finished the job. They finished the work in two days. They were on time, courteous, and left a clean work area when everything was completed. I'd gladly hire B&D for any future needs.

It was difficult to get his hand with the tool in the access area but he stayed with it and was successful. As he was getting his tools together he could hear water dripping and figured out that the trap was leaking. He replaced the trap with a new one and the leaking ceased. If he wouldn't have stayed with the project the leaking would have continued and I would have had to call B & D to return again.

They've been through here on several occasions.  We had our water heater die, so they did the water heater and they hooked it up and everything, and they sent the same guy again.  When we bought the water heater we got a couple of quotes.  We really, really liked the guy who came in and he also installed, but we were real impressed.  We really liked the guy we worked with; I mean he was really knowledgeable, you could tell he knew his stuff.  And so we said we will go with you if you are the one who installs and he said okay.  Well then they called us and they're saying 'so sorry, I can't make it, double booked or whatever, so we're going to send, let's say the next guy's name is Bob.'  Well, we went ahead with you because we were going to use you.  Tell us about this new guy.  Is he any good?  Yes, highly recommended, very good - all this stuff.  And so we go well, okay, based on your recommendation because we were talking to the guy who promised to come.  Nope, not him - somebody else - not even the second guy who was promised.  So he comes - he did an okay job installing, except we can't get any hot water after he leaves.  And it turns out that he had put it on - or it was on when it arrived, whatever  -  on vacation hold.  There's a knob downstairs but we didn't know.  And also, when you get a new water heater, new things, a lot of times they'll sit and explain some things, like here's your paperwork.  Nope - the guy's just done and he left.  So we go look and we don't have any hot water.  So we finally call late that night because the guy says it'll take about 45 minutes to heat up.  Well, two hours, four hours, we finally call and the guy had it on vacation so it was heating at like 70 and it's supposed to be a minimum of 120.  So we had to call and they walked us through what we needed to do.  That wasn't so good.  That's kind of B & D in a nutshell. It's like they have some really good people and some really bad people.  We had a good quote, we liked the salesman, but they did not follow through on the promise of sending that guy or the next guy, and then the guy who was there didn't set it up properly.  But then on the positive, when we called 10 or 11 o'clock at night,  the guy was able to nicely help us walk through and find out what the problem was, and we fixed it.  So it was nice that they were available.  There's been some times when they've been amazing - good; we had B & D install our sink when we remodeled our kitchen and the guy was awesome, he did a great job.  But then we had a leak in our tub that we had worked and worked, couldn't figure it out.  And the guy who came, he's the one who we said don't ever send him back.  They guy sat on our tub and had us run around the house while he turned the water off and on.  I'm like, wait a minute - shouldn't you be looking for the leak because you're the plumber and you're the one who knows what to look for?  So we thought that was weird.  And then he finally, when it's all said and done and he's been sitting by the tub the whole time, turning the water off and on, he says, well, I don't see it.  It doesn't appear to be leaking.  The next day, we have a closet that you open it up - we store blankets - and it's also got the panels to get to the back of the shower.  Right?  Well my husband was looking for something or we were in there trying to figure it out ourselves and he had a flashlight.  And it was later, because normally I think we're doing it during the day, but it was a little bit darker and the light from the flashlight shone and it was coming straight through, all around all those faucets, all around the tub fill.  Oh my goodness, so then we started moving and we got - water just would go - it made total sense.  So then he re-caulked, so we found the problem and we re-caulked it, right?  Well it turned out later there was another problem - it's been kind of a little here, little there king of thing.  I mean, it'll be good for awhile, like a year, and start leaking again.  So the bottom line is that big, fat, lazy plumber who had us run and he sat there the whole time, never even saw all the problem areas that were all around the faucets.  So I wasn't happy about that.  So we went to another plumbing company that was the least expensive and the highest rated.  And we just had him come in and he fixed it quickly.  He had to cut out part of the pipe that fed into the faucet and we got all new faucets and everything for the bathroom that we've had the non-stop problem with.  So we replaced that but also, if you go into the wall, there's a round device that feeds the water into your faucet - that was the leak - that was it.  So that was taken care of.  We're kind of done with B & D Plumbing - they're too hit or miss.

Russell came and he was a delight. He was very professional and looked over the sump pump and let me know it was dead. I figured but good to know dead and not fixable. He just did a consult today.

Since I didn't need this spigot, I called B&D to remove it. However, as it's a lake cabin, the spigot didn't have a shut-off and was tied directly to the kitchen supply lines. They were able to cut the pipe and cap the spigot line without affecting the kitchen water. While on the job, they diagnosed the well tank as on its last legs (as already feared), so a leaking spigot ending up being a well pump and tank replacement. They also moved the kitchen supply lines from the exterior walls to come up through the floor in order to give the cabin the potential for year-round use. A lot of the work required squirming around under the cabin on a dirt 'floor' with very little clearance.

Excellent. They squeezed us in on a day that was already booked. Rob explained the options very well, did a great job on the replacement, and did it all with a smile...which was impressive considering a huge cold snap, a booked schedule, and a long weekend ahead. No doubt will call B&D the next time we are in a pickle!

They did a very prompt and satisfactory job with the furnace installation. The only problem we had was getting them to give us a price for the furnace separate from the cost of the parts and labor. We had a warrenty credit from Lenox, and don't know how the cost was worked out. Even after 3 or 4 requests, they would only give us the final lump sum total.

Received part from Delta and they installed immediately

Very well. Rob, thoroughly explained several options for the work that needed to be done.

Extremely well, at least from my POV. (Well, it was a little noisy, but what would you expect?) The problem with the a/c developed a couple of weeks after my previous experience, so I called B&D again; after discussion decided that replacement of both was a good idea. The majority of the work was done in an all-day session on 9/23/16, with finishing on 9/26 and the final touch (duct cleaning) on 10/6, for which the delay was all my fault. Luckily, both September days were good in terms of temperature, which can matter very much. These people are incredibly good at fitting large pieces of equipment neatly into small spaces (as with the water heater, softener and filter installation previously reviewed); my mechanical room looks full, but is also fully functional and I will be able to get the washer/dryer in and out if/when that time comes. As before, the crew cleaned up behind itself and took away the old equipment (thank you!). The new equipment is from Lennox; I now have a thermostat which will give notifications of problems (and which I have yet to figure out completely: that will come.). The duct cleaning is out-sourced, but fully deserves the same AAA ratings. We just made the deadline for rebates from Xcel and CenterPoint, and filing for those was taken care of for me. I have, unfortunately, forgotten everyone's name. The cats naturally hated the whole experience.

The only unfortunate thing that happened was when I got home and looked at everything done I noticed a minor leak. However, we called B&D's 24hr plumbing hotline and someone was at our home within 45 minutes and fixed it quickly. The on-call plumber was very nice and his first question was "Did anything get damaged?". I was very surprised and pleased. Most companies do not seem to care about that!! My wife was very happy with the installer's clean-up, his use of drop cloths, and his explanations of the new water softener and all work performed. The new water softener appears to be very high quality and I'm sure we will be happy with it. We will definitely use B&D for other plumbing services. The only other con I have is that I thought for the amount of money we spent, enough salt could've been left to at least fill up the bin. It looked like only a bag or two was put in the bin.

Plumber was on time; I got a courtesy call he was on his way, also an email with his photo & bio. He noted any issues and suggestions for remedy of hard water. Very helpful & personable. I have an ongoing relationship with this company and think very highly of them.

Their after hours support was onsite within an hour of calling. Within a half hour they had us back running and was great at explaining what went wrong.

Rob Koehler was name of person who came. Plumber came the day after 1st call at arranged time. Friendly person, acquaintances in common. Quality installed new toilet. We didn’t do any research or competitive bids so don’t know about price but we are happy with the experience & results.

Was very pleased that I was able to talk to someone and they agreed to come out as soon as possible. I think they were here in about an hour. Toby assess the old pump was kaput and installed a new, more sophisticated model that was promptly removing the standing water. He even installed a new, longer hose on the outside of the home. I received a quote for a batter back-up that I hope to acquire so that if the power goes out, I don't have to worry about a flood again. Thanks for all the help.

It went very well. I called the emergency number about 10:30 p.m., and Rob came out, turned off the water heater (I couldn't move the lever due to hard water encrustation) and rigged a hose to drain the heater into the shower. The next morning Wayne showed up b/4 9 a.m., assessed the situation, explained the possibilities, and when I chose to replace both the heater and the softener (also probably at the end of useful life) as well as add a carbon filter, he called in for equipment, supplies, and help. The whole thing, with two working at it, took about 5 hours, but when they finished I had clean, soft, hot (when wanted) water on tap. Wayne also gave me a quick review of how things worked (the instruction manuals have been hung on the wall to be handy). He and his colleague (I didn't retain the name, sorry) made a very good job of getting all of this into a small laundry/mechanical room; it's not much more cramped than it was. They cleaned up the area when they finished (and I think left it cleaner than they found it, which considering my housekeeping style is above and beyond the call of duty), and took the old equipment away. (They also collected Rob's hose.) For the new softener, they recovered salt from the old unit for me as well as supplying new salt. I signed up for their 10-year plan with annual inspection, so I was given the details on that, as well as, among other information, a refrigerator magnet (how to reach them), a jar opener (which also tells how to reach them), and a postage-paid review form for Angie's List (unnecessary as I can do so here). BTW, Angie's List had supplied a coupon.

Competent, professional, responsive to questions. An employee to keep.

I was great. We just became their customers a year ago. They replaced our furnace at my ropers today they did maintenance inspection ever/one of their staff have been nice & competent.

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We scheduled for 6/28 Mathias rescheduled for 6/29, once we showed up, very good price was a lot high considering we brought the new toilet.

The guys were on time, cleaned up after themselves and explained how to operate each of the items. We were very impressed with their professionalism from meeting with the sales person to the installers. The company also submits the paperwork for the rebates that we will receive from Xcel and Centerpoint. They helped with the financing of the upgrades and took the time to answer all of our questions. They were great!