OSSEO VACUUM

Osseo vacuum does great work at a great price and they’re friendly .

Older repair experience(s), but as a new member, the memories of my experiences with them left a bad enough taste in my mouth at the time to write this review.  First, my experiences were only at the shop and do not reflect those of any on-site repair personnel. The folks there are personable but didn't really listen to what I was telling them--nor did they attempt to transfer my concerns to the person or persons actually performing the repair. I also brought the machine back twice for the same problem and I very much felt like what I was telling them went in one ear and out the other (both times).

To make a very long story short, colloquially, the store addressed the symptom, not the disease, even when I attempted to take great pains to explain that to them--both times. Something had happened to the vacuum causing even minor hair accumulation to cause the brush bar to make a grinding noise and start roaring like crazy. There would also be a pitch difference in the motor sound as a pre-cursor to the rocket-level roar the machine would start to make.  I had replaced the bar itself and gone through numerous belts already; and if there wasn't a speck of hair on it and if it had a new belt, it would run fine. But any additional resistance collected on the brush bar caused the vacuum to malfunction.  In my multi-pet household, this could be five or six passes of the vacuum before the machine was ready for orbit.  At home, I'd make five or six or ten passes with the machine and then I'd have to stop, disassemble it, clean off every piece of hair, reassemble it and start the process over again.  And we're not talking about a lot of hair at this point, only minor hair accumulation.

When this first started happening, this machine was still under warranty (by weeks, not months) and Osseo was the authorized repair facility for Dyson (trip #1). They replaced the bar (again--I had done it once already troubleshooting with Dyson) and the belt (again, not an old belt at that point) and told me it was repaired.  As I had already done both, I knew it wasn't truly "fixed" as neither part would fix the actual problem--something I suspect was in the motor that drives the bar as I could literally hear a pitch change before it would completely malfunction.  A few weeks later, once the warranty on the machine expired and I was yet again ready to tear my own hair out every time I vacuumed, I thought I would try to get it repaired again. And as Osseo had had it last and they were an authorized Dyson repair facility, and they didn't really fix it the first time, I took the machine back again hoping that they would then realize that what they had done really had done nothing to fix the real problem (trip #2).  Again, I took my time trying to explain to the person at the counter what all had been done, what did and didn't fix it, the pitch sound difference on the machine, the fact that yes, it runs fine with zero resistance, etc. and once again, I could tell that he wasn't really paying attention, more like he was humoring me by letting me talk.  And sure enough, when I brought it home "fixed," it took only a few passes for the machine to malfunction (I can't recall what they charged me that time, if anything).

You wouldn't believe it but I gave them one more shot--this time with the hose and brush-bar attachments for my whole-house vacuum, which had come with my new-to-me house but which I had never used because A) I had a Dyson; and B) because the hose and brush-bar attachments didn't work. So now since I had given up on my Dyson, I needed the whole-house vacuum to work so I took the pieces in to their shop per their recommendation. They replaced the bar and belt and some sort of coupling, charged me $50 and sent me home. When I got home and *they* didn't work properly, I promptly bought two new vacuums online and vowed never to use Osseo Vacuum again.

They did not truly repair any of my vacuums or vacuum parts. The store personnel were friendly enough, but clearly felt like they knew better than I did what was wrong with my machine and didn't actively listen to what I was telling them. I genuinely believe anyone can have a bad experience and that doesn't necessarily make the service provider a bad one--hence the reason I gave them more than one opportunity, but I will not ever use them again, nor would I recommend them to anyone else.

They took care of it very timely and explained it was my teenage daughters bobbie pins that had lodged in the hose.  They came recommended and it was a good experience.

Very prompt service.  Vacuum was ready in less than a week.  Price seemed reasonable. Employee was very professional and had a positive attitude.

Same story:

My ancient Lady Kenmore canister vacuum has served me well for decades.  Our new housekeeper was using it one day and came to me complaining that it wasn't working very well any more.  I looked at the powered brush-roller gizmo and saw it was clogged with former tassels from our rug. I cut them up and cleaned them out then reattached the gizmo to the vacuum.I turned it on and, just as before, the vacuum started but the powered brush-roller gizmo didn't move.  Darn.Eventually, I went here, to Angie's list, to find a vacuum repair shop.  I ended up at Osseo Vacuum.  I walked in, explained the situation to the owner and he hooked up the power nozzle and it did nothing.  He then pushed the reset button on the power nozzle and it fired up with gusto. Yes, I felt like an idiot, but I was delighted to have the thing working and was super impressed that the shop owner's reaction was a beaming smile that he had helped me out so easily.  He didn't ask for a dime.  He didn't hit at asking for a dime.  I'd testify in court that it didn't occur to him to ask for a dime.  He was just delighted at helping out a "customer." I can't wait until I need to buy a vacuum.  I'll be headed to Osseo.

The serviceman was very efficient, courteous, and friendly. I would call them again for service.

Customer friendly, timely service, and the cost of repair included parts. The price seemed reasonable although we didn't compare prices.

I BROUGHT THE VACUUM IN AND EXPLAINED THE PROBLEM. THE FOLKS AT OSSEO VACUUM DIAGNOSED THE PROBLEM, CALLED ME WITH THE ESTIMATE, AND FIXED IT WITHIN TWO DAYS.

INSTALLED CENTRAL USE SYSTEM. DID PROFESSIONAL AND VERY GOOD JOB. THEY WERE ON TIME AND DID A THOROUGH JOB EXPLAINING HOW TO USE AND MAINTAIN THE SYSTEM.

LOVE IT - CAN'T IMAGINE LIFE WITHOUOT IT. EASY INSTALL AND GOOD GUYS.

THE VACUUM CLEANER PROVIDED EXCELLENT FRIENDLY SERVICE. HE WAS VERY KNOWLEDGEABLE ABOUT HIS PRODUCT, ON TIME, COMMUNICATIVE, HELPFUL, CAME VERY QUICKLY, POSITIVE ATTITUDE AND DID WORK QUICKLY AND CLEANLY.

I HAVE A VERY OLD CENTRAL VAC SYSTEM THAT HASN'T BEEN FUNCTIONAL SINCE WE MOVED IN. I WAS EXPECTING TO HAVE TO REPLACE IT. THEY SHOWED UP WITHIN THE TIME FRAME PROMISED. HE CHECKED MY SYSTEM AND FOUND A FEW PROBLEMS AND FIXED THEM. HE EVEN REPLACED SOME SCREWS THAT WERE MISSING ON THE VENTS AND SHOWED ME HOW EVERYTHING WORKED. HE WAS VERY QUICK AND PROFESSIONAL AND KNEW EXACTLY WHAT HE WAS DOING. I WOULD DEFINITELY CONTACT OSSEO VACUUM AGAIN.

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