Matt's Automotive Service Center LLC

"Thank you for the great review!"

"We pride ourselves on having great customer service and being very professional, so we are very sorry to hear you had a bad experience with us! Looking back at our records, it looks like we saw your 1998 Toyota Camry on 3 separate occasions in the fall of 2010, not 2013. On September 20th, your first visit, our technician scanned the check engine light, found codes relating to the emissions system, and checked to find the several vacuum lines were not hooked up correctly. After he installed them correctly, he re-scanned the vehicle for any error codes and found none. We have notes in our system stating that we informed you all systems were good and no lights were on. The problem is, your vehicle was showing several codes and with all the vacuum lines incorrectly installed, we couldn’t test anything else at the time. On your 2nd visit on September 30th, you came in with a similar complaint, so we re-tested your vehicle again. Our technician found a different code, which is why we replaced a different part – this is what you were charged for. However, we did not charge anything for diagnostics as we did on your first visit. When you came in the 3rd time on October 20th, 2010, our records indicate your vehicle was in for an oil leak, not a check engine light as indicated in the review. Our technician degreased the entire underside of the vehicle and performed additional testing to determine the source of the leaks. These leaks were located in the middle and lower part of the engine which is not part of the emissions system. Since no repairs were performed, we are a little confused with the first part of your review. As for the professionalism, we are very sorry to hear you felt you didn’t have an excellent experience and that you weren’t happy with the situation when you left. Our whole team strives to make sure our customers understand all repairs we perform and the reasons behind them. Mostly to make sure customers are comfortable moving forward with those repairs. We would love to hear from you to see what specifically you were unhappy with so we can rectify the situation. We truly care about all our customers so we would love for you to give us another try!"

"At Matt’s Automotive, it is our policy to thoroughly diagnose vehicle problems and perform complete repairs. When [members name] brought his vehicle to us he stated there was smoke coming from the radiator. We pressure tested the cooling system and found that the radiator on his vehicle was leaking from the area around the tanks. When we estimated what it would cost to repair the issue, we included replacing the radiator, the radiator cap, thermostat and gasket, as well as performing a coolant flush – for all of this we estimated it to cost the customer $795.65. We understand that many consumers don't enjoy spending large amounts of money on auto repair bills, but it is our responsibility to make sure their vehicles are repaired properly. Our pricing is fair for this market and for the value we offer. Our repairs are performed by certified and experienced technicians that come with a 3 year/36,000 mile warranty. This customer stated that he felt the estimate we gave him was too expensive and that he could get the work performed elsewhere for roughly ½ the cost. After further discussion, we discovered that what we were being compared to was only ½ the work. We communicated to him that if he wanted to have us only replace the radiator, that we could have certainly done that part of the job for around $400, which is what he said he was quoted elsewhere. He left with printed estimates for all of the work recommended. As for the comment about our shop being slow - it does take time to be thorough. We operate on an appointment-based system in order to ensure our customers get in and out on time. In addition, while we do our best to complete all repairs and maintenance in a timely fashion, sometimes the larger diagnostics and repairs take more time to complete. In the case of this customer's vehicle, he did not have an appointment. His vehicle was sitting in our front parking lot on Monday morning, and he called around 9:00am to let us know what was going on. We agreed to take his vehicle on with the understanding that we would be working it into our already full schedule. It took the full day to complete the diagnostics between other jobs, but we had his vehicle back to him the next day."

"We're so glad to hear you had a great experience with us, and thank you for taking the time to give us a great review!"

"Thanks for the great review!"

"Thank you for your review [member name removed]. I see we put an alternator in your [member information removed] in December of 2011, I hope everything is still working well with that! We are a full service repair shop, so please think of us for your next oil change!"

"Sorry to see you had a bad experience! We do our best to give a great experience to every customer. Just to clarify, the last date of service was 10/20/2010 and between the 3 visits over the course of 2 months, the total spent was $543.49."

"Glad to hear everything went well with your Ford Super Duty! We hope to see you again soon!"

"Thank you for your review, glad to hear you've had great experiences with the Pilot!"

"Thanks for the great review!"

"Thank you so much for great review and for your continued loyalty!"

"Glad to hear everything went well with your truck! Thanks for the great review!"

"After searching through both our company locations, we could not locate the customer's information and therefore cannot verify that she is a real customer of Matt's Automotive Service Center."

"So glad to hear your Ford Taurus is still up and running! Thank you for the great review!"

"Thank you for the kind words, we appreciate you taking the time to give us a positive review!"

"Thanks for the great review!"

"Thanks for the great review!"

"Thanks for the great review [member name removed]!"

"Thanks for the review (member name removed), and we're glad your car is running great now!"

"Thanks for the great review!"