Matt's Automotive Service Center LLC

4.4(
26
)

Auto Service, Auto Sales, Auto Inspections,

... +7 more

About us

At Matt’s Automotive Service Center, it is our mission to give our customers a better experience than they've ever expected from an automotive facility. We aim to earn and keep their trust from the moment they walk in our door. Through continuous education, advanced training, high ethical standards, and a friendly attitude, we strive to be more than just an experience, and to become the new standard. When you choose to service your vehicle or get needed repairs performed at Matt’s Automotive Service Center, you’re choosing an industry-leading facility with expert Technicians and Service Advisors. We're a family owned and operated business and we enjoy building relationships with each and every one of our customers. We know that having confidence in your repair facility to figure out the problem and fix it properly the first time is a great feeling. We understand that whether you spend $20 or $2,000, one of the worst feelings in the world is to feel deceived by how you and your vehicle were taken care of. We agree that when you have something wrong with your vehicle – a flat tire, transmission issues, lights not turning on – it’s an awful feeling. However, we also know that it takes a lot of that dread away when you can trust your repair facility to tell you what’s going on and to repair it for a reasonable cost. It’s for all these reasons that we value our customers’ faith in us and our abilities, and their continued loyalty. Matt’s Automotive Service Center is proud to be the FMWF area's premier, full-service facility. With 2 locations in the community, it's now more convenient than ever to schedule appointments! We've done our best to create a new standard of customer satisfaction by giving our customers an extraordinary experience every time. We offer complete maintenance and repair to all makes and models of cars, light trucks, diesel vehicles and small engines to truly make us your one stop shop for all your service needs.

Business highlights

16 years of trusted experience

Services we offer

Auto repairs, air conditioning, alternators & starters, ignition, batteries, brake, carburetors, clutch, electrical diagnosis, cooling system, exhaust, fuel system, remote car starters, shocks & struts, steering & suspension, transmission, replacement, & rebuilding, tires, wheel alignments, check engine lights, emission problems & engine performance.

Services we don't offer

Body work.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.426 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
4%
3
12%
2
0%
1
12%
Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.4
responsiveness
4.4
punctuality
4.4
Write a review
Showing 1-25 of 26 reviews
Bob M.
07/2016
1.0
auto repair
  + -1 more
Very bad. Owner is extremely rude and will threaten you with legal action when they are clearly in the wrong. People be very wary doing any business with this company. He has terrible customer service and will lie to you. He then will try to bully you so he does not have to fix what he did wrong. He is a person that cannot be trusted and will try to add additional charges to your bill. My company will be taking him to court
Description of Work: Front end alignment
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,100
S G.
06/2016
5.0
auto repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Heather S.
11/2015
5.0
auto repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Jeremy B.
04/2015
5.0
auto repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Jennifer T.
04/2015
5.0
auto repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Response from Matt's Automotive Service Center LLC
Thank you for the great review!
Mary B.
02/2015
5.0
auto repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$34
Gino A.
02/2015
1.0
auto repair
  + -1 more
unknown
Description of Work: Changed a part that was causing my engine light to turn on. Fixed the car, engine light still on. The fixed the car again. This time the engine light finally turned off. Not very professional. Had to pay for previous repairs that didn't fix the car, plus the repairs that did fix the car. Very unhappy. Would not recommend Matt's.
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0
$500
Response from Matt's Automotive Service Center LLC
We pride ourselves on having great customer service and being very professional, so we are very sorry to hear you had a bad experience with us! Looking back at our records, it looks like we saw your 1998 Toyota Camry on 3 separate occasions in the fall of 2010, not 2013. On September 20th, your first visit, our technician scanned the check engine light, found codes relating to the emissions system, and checked to find the several vacuum lines were not hooked up correctly. After he installed them correctly, he re-scanned the vehicle for any error codes and found none. We have notes in our system stating that we informed you all systems were good and no lights were on. The problem is, your vehicle was showing several codes and with all the vacuum lines incorrectly installed, we couldn’t test anything else at the time. On your 2nd visit on September 30th, you came in with a similar complaint, so we re-tested your vehicle again. Our technician found a different code, which is why we replaced a different part – this is what you were charged for. However, we did not charge anything for diagnostics as we did on your first visit. When you came in the 3rd time on October 20th, 2010, our records indicate your vehicle was in for an oil leak, not a check engine light as indicated in the review. Our technician degreased the entire underside of the vehicle and performed additional testing to determine the source of the leaks. These leaks were located in the middle and lower part of the engine which is not part of the emissions system. Since no repairs were performed, we are a little confused with the first part of your review. As for the professionalism, we are very sorry to hear you felt you didn’t have an excellent experience and that you weren’t happy with the situation when you left. Our whole team strives to make sure our customers understand all repairs we perform and the reasons behind them. Mostly to make sure customers are comfortable moving forward with those repairs. We would love to hear from you to see what specifically you were unhappy with so we can rectify the situation. We truly care about all our customers so we would love for you to give us another try!
Lee P.
01/2015
3.0
auto repair
  + -1 more
unknown
Description of Work: Thorough work, expensive work, slow work
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Response from Matt's Automotive Service Center LLC
At Matt’s Automotive, it is our policy to thoroughly diagnose vehicle problems and perform complete repairs. When [members name] brought his vehicle to us he stated there was smoke coming from the radiator. We pressure tested the cooling system and found that the radiator on his vehicle was leaking from the area around the tanks. When we estimated what it would cost to repair the issue, we included replacing the radiator, the radiator cap, thermostat and gasket, as well as performing a coolant flush – for all of this we estimated it to cost the customer $795.65. We understand that many consumers don't enjoy spending large amounts of money on auto repair bills, but it is our responsibility to make sure their vehicles are repaired properly. Our pricing is fair for this market and for the value we offer. Our repairs are performed by certified and experienced technicians that come with a 3 year/36,000 mile warranty. This customer stated that he felt the estimate we gave him was too expensive and that he could get the work performed elsewhere for roughly ½ the cost. After further discussion, we discovered that what we were being compared to was only ½ the work. We communicated to him that if he wanted to have us only replace the radiator, that we could have certainly done that part of the job for around $400, which is what he said he was quoted elsewhere. He left with printed estimates for all of the work recommended. As for the comment about our shop being slow - it does take time to be thorough. We operate on an appointment-based system in order to ensure our customers get in and out on time. In addition, while we do our best to complete all repairs and maintenance in a timely fashion, sometimes the larger diagnostics and repairs take more time to complete. In the case of this customer's vehicle, he did not have an appointment. His vehicle was sitting in our front parking lot on Monday morning, and he called around 9:00am to let us know what was going on. We agreed to take his vehicle on with the understanding that we would be working it into our already full schedule. It took the full day to complete the diagnostics between other jobs, but we had his vehicle back to him the next day.
Kelly W.
08/2014
5.0
auto repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Matt's Automotive Service Center LLC
We're so glad to hear you had a great experience with us, and thank you for taking the time to give us a great review!
Kevin R.
03/2014
5.0
auto repair
  + -1 more
We use them on an on-going basis as they provide very good service and value.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Matt's Automotive Service Center LLC
Thanks for the great review!
larry T.
03/2014
4.0
car sales
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from Matt's Automotive Service Center LLC
Thank you for your review [member name removed]. I see we put an alternator in your [member information removed] in December of 2011, I hope everything is still working well with that! We are a full service repair shop, so please think of us for your next oil change!
Gino A.
03/2014
3.0
auto repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0
$1,000
Response from Matt's Automotive Service Center LLC
Sorry to see you had a bad experience! We do our best to give a great experience to every customer. Just to clarify, the last date of service was 10/20/2010 and between the 3 visits over the course of 2 months, the total spent was $543.49.
John M.
03/2014
5.0
auto repair
  + -1 more
Had to get my work truck back on the road. Matt and the crew got the job done quickly, to get me back to work. They do quality work at a fair price. Hope I won't have to see them again too soon ;-)
Description of Work: Repaired my Ford F-350 diesel
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Matt's Automotive Service Center LLC
Glad to hear everything went well with your Ford Super Duty! We hope to see you again soon!
Mary B.
03/2014
5.0
auto repair
  + -1 more
The whole experience was great. Very professional, and proficient.
Description of Work: Install a remote car starter, and a couple of oi changes.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Matt's Automotive Service Center LLC
Thank you for your review, glad to hear you've had great experiences with the Pilot!
david S.
02/2014
5.0
auto repair
  + -1 more
They are amazing. I have had a lot of stuff done by them. I have had the engine overhauled, gaskets replaced and oil pan changed. They do a really good job. I have been going there for a few years ago. The work was perfect. Their price is competitive. I will continue to use them.
Description of Work: Matt's Automotive Service Center changed my oil and fuel filter. They also checked my brakes.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Matt's Automotive Service Center LLC
Thank you so much for great review and for your continued loyalty!
Bryan H.
02/2014
5.0
auto repair
  + -1 more
It was good work and I will use them again in the future.
Description of Work: I used Matt's Automotive Service Center for auto service including driveline work on a pickup truck.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$500
Response from Matt's Automotive Service Center LLC
Glad to hear everything went well with your truck! Thanks for the great review!
Janet S.
02/2014
3.0
auto repair
  + -1 more
It was not great. I thought it was fine, but I ended up having to go back, because what they did didn't fix the problem that they thought it was. So that is what I mean by "not great". It wasn't fixed properly the first time, because they didn't diagnose it properly the first time. They should have replaced the alternator and instead they replaced a bunch of other things that didn't fix the problem. I have actually found a place that I like much better.
Description of Work: I have used Matt's Automotive Service Center.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Response from Matt's Automotive Service Center LLC
After searching through both our company locations, we could not locate the customer's information and therefore cannot verify that she is a real customer of Matt's Automotive Service Center.
Edna S.
02/2014
5.0
auto repair
  + -1 more
They were great. They were friendly, time efficient, and not pricey, everything was fine. The work turned out wonderful, my car runs, and I am happy.
Description of Work: We used Matt's Automotive Service Center LLC. My car wouldn't start, and they replaced a sensor.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Matt's Automotive Service Center LLC
So glad to hear your Ford Taurus is still up and running! Thank you for the great review!
Jason B.
12/2013
5.0
auto repair
  + -1 more
They are an honest company. We had a situation with our breaks this summer, where it was making some noise after the work was done; they were quick to resolve the issue for us. Their first response was, we have a problem and lets see what we can do to fix it. We have had excellent customer service from Kevin and Matt, the owner as well. They offer quality materials and oils for vehicles. I am able to drop my vehicle off and then call them to see when they will be finished with my van.
Description of Work: They did a regular auto service back in October. We have also used them this summer do our breaks.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$55
Response from Matt's Automotive Service Center LLC
Thank you for the kind words, we appreciate you taking the time to give us a positive review!
Justin T.
10/2013
1.0
auto repair
  + -1 more
I originally had another review on here, but due to threats and drama from the owner, I decided to remove it... And to add more. Here's the post he threatened me over: "Matt (the owner) lied to me about a price and the manufacturers of a transmission side cover gasket. (which is reusable btw, $0) He told me "it cost over $100 and there's only 1 Manufacturer, ACDELCO." He also told me my transmission needed a $1700 rebuild (without ever laying eyes on my car). Knowing this self toting "honest mechanic" wasn't so honest, I got off of the phone immediately. RockAuto sells the same part, FELPRO, for $21. The dealership sells the ACDelco part for $57 (doubling a dealership mark-up is quite the feat). " A couple days later, he called my phone 3 different times from 2 different numbers, so he could threaten me. (calling me a coward, questioning my intelligence, and threatening to sue) I have pictures of these texts posted publicly on both Facebook and Fargo/Moorhead Craigslist. I also filed a report against him with the police and Angie's List... Beware!!! I don't even know how he got my personal number. Creepy!
Description of Work: Gave me a quote, sold me a part
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$120
Response from Matt's Automotive Service Center LLC
[member name removed], We do our best as a team to be courteous and professional to each and every customer and potential customer, and I’m very sorry to hear you had such a bad experience with our facility. I’d like to point out first and foremost that our owner did not lie to you. Operating an ethical business is of the utmost importance to each of us and the company as a whole. In other words, honesty is a big deal for each and every one of our employees, including our owner. One of the competitive advantages our repair facility offers is our 2 year, 24,000 mile warranty. In order to offer this warranty to our customers, we have to ensure we use quality parts and do quality work. In most cases, when someone has a problem with their vehicle, we diagnose the issue and build an estimate based off our technician’s recommendations. As I’m sure you’re aware, the automatic transmission is a very complicated system. Since you diagnosed your vehicle’s transmission on your own, there is no way for us to guarantee we were even quoting the correct part and/or labor. To clarify, there was never any discussion between you and our owner about “rebuilding” the transmission, just a repair of one piece and recommending a flush. Also, the price was $1,123.33, not $1,700.00. I did notice a separate quote from our Service Manager for installing a used transmission - that price was $1,686.23 and so I wonder if that’s the conversation you were thinking of. If that’s the case, this was a whole different situation. When you originally emailed us to get an estimate, it was just that – an estimate. This is our fault for not following our company procedures and insisting we diagnose the vehicle before giving you a price quote on repairing such a complicated system. For that, I apologize. In regards to the price of the side cover gasket, I’d like to point out that we are not a parts distributor or wholesaler. In order to run a profitable business, it is our responsibility to have a margin between our cost of the part and the retail price we charge our customers. The overhead expenses involved in running an automotive repair facility are far higher than most industries, and based on that knowledge, I believe we charge a very fair markup price on parts. In regards to how we got your phone number, we keep track of every call we receive - especially from individuals requesting an estimate as it could be an opportunity to do business with that person. I’m sorry you find this invasive. Our owner reached out to you to try and correct the situation before it got out of hand. Matt is very passionate about his business and tries to make sure everyone has a great experience with us. It’s for those reasons he tried to call you. However, he realizes the text messaging was not the professional way to handle it. This situation has been addressed and corrected. Like I mentioned above, it is always our policy to diagnose a vehicle before performing any repair work. For your information, the technician that would have diagnosed and repaired your vehicle, if you had brought it to us, is certified specifically on transmissions through General Motors, Ford, and is a Master Technician through the National Institute for Automotive Service Excellence, (ASE). As I mentioned at the beginning, I apologize you had such a bad experience. It’s never our intent to disgruntle anyone, especially to the extent you seem to be. If you need anything else from us at this point, please feel free to call our shop – 218-477-0696.
Krista E.
09/2013
5.0
auto repair
  + -1 more
It went smooth. No long wait and ready at appointment time.
Description of Work: Oil change
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
Response from Matt's Automotive Service Center LLC
Thanks for the great review!
John C.
09/2013
5.0
auto repair
  + -1 more
Excellent Service and Customer Orientation. Very professional. They did what was needed and didn't try to sell extra (unnecessary) services. I feel that I can trust this shop with my vehicles. Shop and customer service area is clean and tidy. Mechanics are trained and certified. A couple of weeks after my visit, they called to check on my satisfaction with my service visit. I'm taking two other vehicles to them this week for service !
Description of Work: Oil & Filter Change, Brake Fluid Flush, Inspection.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Matt's Automotive Service Center LLC
Thanks for the great review!
Marc W.
09/2013
5.0
auto repair
  + -1 more
I needed my oil changed before my family left on a long road trip. I had an appointment set up but then at the last minute needed to change it and move it forward. I called and they let me come in right away. My car is almost always ready when they tell me it will be. The waiting area is clean and the staff are always very helpful.
Description of Work: Oil change
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
Response from Matt's Automotive Service Center LLC
Thanks for the great review [member name removed]!
Cassandra A.
08/2013
5.0
auto repair
  + -1 more
They are wonderful. They are very honest with me and they don't try to take my money. They actually called the dealership that I bought my car from to make sure that it wasn't under warranty or if it would have been then I would have just gone there so I don't know much places that would do that.
Description of Work: Matt's Automotive Service Center LLC ran a diagnosis on my car to figure out why it wasn’t starting and it ended up just being like a sensor that was out.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Matt's Automotive Service Center LLC
Thanks for the review (member name removed), and we're glad your car is running great now!
Loren M.
08/2012
5.0
auto repair
  + -1 more
They are honest and thorough. They like to do a real quality work.
Description of Work: I had steering work done on my car by Matt's Automotive.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Matt's Automotive Service Center LLC
Thanks for the great review!
    • 1(current)
    • 2

Contact information

1234 1st Avenue North, Moorhead, MN 56560

www.mattsautoservicecenter.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded
Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Auto Service,
Auto Sales,
Auto Inspections,
Auto Accessories,
Auto Radiators,
Electrical,
Auto Transmission,
Auto Towing,
Auto Tires,
Auto Mufflers

FAQ

Matt's Automotive Service Center LLC is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Matt's Automotive Service Center LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Matt's Automotive Service Center LLC does not offer free project estimates.
Yes, Matt's Automotive Service Center LLC offers eco-friendly accreditations.
No, Matt's Automotive Service Center LLC does not offer a senior discount.
No, Matt's Automotive Service Center LLC does not offer emergency services.
Yes, Matt's Automotive Service Center LLC offers warranties.
Matt's Automotive Service Center LLC offers the following services: Auto repairs, air conditioning, alternators & starters, ignition, batteries, brake, carburetors, clutch, electrical diagnosis, cooling system, exhaust, fuel system, remote car starters, shocks & struts, steering & suspension, transmission, replacement, & rebuilding, tires, wheel alignments, check engine lights, emission problems & engine performance.
Body work.

Contact information

1234 1st Avenue North, Moorhead, MN 56560

www.mattsautoservicecenter.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 12:00 PM