TWIN CITY VACUUM

It went great! My vacuum works like it is brand new!

They were fine. I go to them if I have a problem and they did a good work.

They quickly diagnosed the problem (a worn belt), made the repairs and a few days later when I picked it up the price was way lower than I expected. It's been working fine since then. I really like these folks! They were very helpful the last time I purchased a machine as well.

I've had vacuum cleaners serviced there several times over past few years. Work has always been done in a few days (as promised) and cost is reasonable. I trust them to properly diagnose and to recommend whether to fix or not.

unknown

It went Great. both machines were done on time and work Great. and isn't that what it's all about.

Overall very happy and plan to use them again in the future. Vacuum is working great!

I brought in a 25 year old "private labeled" central vacuum which was running at half power for repair. Jeff called a few days later to tell me one of the two motors no longer worked...therefore half power...it also needed two new gaskets, along with two new foam filters. There were no replacement parts available but he could install a motor and "make" some gaskets but I would have cost half the price of a new system. I requested a price on a replacement...Beam 325. I did a internet research as well as contacting several other dealers and his price of $584.95 for the vacuum with a $69.95 install was a good price. Monday I ordered the Beam 325 from Jeff by phone, it would be installed on Wednesday. They came and installed it on Wednesday and did a very neat job. I am extremely pleased with the new vacuum. It is so much quieter and much more powerful than the old one and half the physical size. I noticed the negative comments from another customer...when I called on the phone or was there in person...there was always another phone line ringing. They are extremely busy...leaving little time for idle "chit chat".

Their work is OK, but high priced. Their professionalism and courtesy do not exist. Went to pick up the completed vacuum cleaner at 5:25 PM and the place was closed, even though their stated hours are until 6:00 PM. When I called the next day to question why they couldn't even put a sign in the door, the guy hung up on me. That's no way to treat a customer who is paying for their higher proced repair costs. Find another place for your repairs or parts purchases, these guys don't deserve your hard earned dollar.

Excellent-superior service, prompt delivery, and true professionalism.

I took my vacuum in to find out what was wrong with it. The power would cut in and out while I was vacuuming. He called me the next day with an explanation of the work and an estimate of time and cost. A part needed to ordered. The vacuum was ready when he said it would be.

Sales person was very helpful over the phone. In person was courteous and was patient while I asked several questions. We have a Hoover central vacuum now that isn't cleaning very well. Jeff (I think that was his name), explained that the Beam (they are resold as Electrolux as well) is a much better power head. I was skeptical, but our experience confirms, the Beam is far superior to the Hoover we previously owned.

I was pleased with their service. Polite and they had the work done in about 4 days. I was in no real hurry so this worked out just fine. I would use them again.