Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Ruffner Remodeling & Repair, LLC
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Ruffner Remodeling is a residential remodeling company specializing in bathroom and basement remodels. I have worked for years to build my team of trusted subcontractors. Our work is impeccable and you won't beat our level of customer communication. In order to keep my busy days running smoothly and have everything in writing, e-mail is my preferred method of communication.
Business highlights
20 years of experience
Services we offer
Bathroom remodel, basement remodel, built-ins, carpentry - woodworking, drywall installation and finishing, interior painting, kitchen remodel, patio & deck construction, shelving, storage solutions & radiator covers., tile, window sash cord & glass repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.993 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 76-93 of 93 reviews
Twyla A.
Jul 2010
Excellent. Mark was responsive to emails and calls. He came out and gave a bid, we agreed on a start date and he was punctual from start to finish. He was very resourceful, encouraged me to use existing products, his work was excellent and I plan on having him come back in the fall for more projects. It was great to work with someone that I trusted to be in my house, he was pleasant and did great work. I would highly recommend Mark!
Tara K.
Jul 2010
Mark did an absolutely beautiful job. The only problem we encountered was that the paint choice that I chose for my accent wall (Behr, Deep Royal) is very translucent, even with the primer already in the paint! This caused a need for additional paint and of course, additional time for Mr. Ruffner. His bid was very reasonable to begin with ($500) that I felt it necessary to give him additional money ($200) for the extra time required to get the desired effect. It looks amazing. He even checked back via e-mail to see if it still needed an additional coat of paint!
Kristina D.
Jun 2010
Our basement was very dated and dismal and needed updating. After receiving several quotes, Mark was clearly the right person to work with. He is very experienced, and meticulous with his work. He is a wealth of knowledge, and would offer suggestions/options as our basement projects progressed. And, despite experiencing a family emergency, Mark promptly and courteously started and finished all of the projects on schedule and on budget. We look forward to working with Mark again in the future!
Amanda R.
Apr 2010
The project did have a bit of a delay because he had a sick child, but we were able to flex with that. The cabinets are very solidly anchored and are nice and level. The drywall looks very nice. Overall, we?re very happy with the results and we feel like we got our money?s worth. We may do some additional work on the bathroom later this year, and if we do, we will definitely call him for a quote.
Julian Z.
Apr 2010
Working with Mark is always a pleasure. He provides firm price estimates, shows up when he says he is going to, and does great work. We have used Mark for several projects and wouldn't hesitate to use him again.
ANDREW O.
Feb 2010
Wonderful! This is the third time we've used Mark and we've always been thrilled with his work. This time we had a short timeline (a new baby was arriving shortly!). We asked Mark to finish by a specific date that was only two weeks from our initial discussion and he did it (just in time, the baby arrived early!). Not only did Mark meet our tight deadline, he also did great work and is always pleasant to work with. I would definitely hire Mark again and recommend him to anyone.
BARBARA T.
Feb 2010
He called before he could come out to tell me something came up then he didn?t bother to respond to my calls or email. He didn?t respond at all to my three attempts to get a hold of him.
Response from Ruffner Remodeling & Repair, LLC
"I am a one man operation so it is difficult to always answer the phone when tools are running or my hands are full. I returned "the members" phone call on 2 different occasions. I left her the last message so when she didn't return my call I assumed she found someone else or became wary of playing phone tag. I plan on hiring some help when the economy allows to help with this issue. I apologize for the inconvenience."
Curt O.
Dec 2009
The deck looks great, the quality of work was right on. Mark is timely, tidy, a good communicator and works hards.
Curt O.
Dec 2009
Perfect. The cabinets look like they were build along with the rest of the basement in the 40s. It is clear Mark cares about the work he does.
Julian Z.
Aug 2009
His estimate was thousands less than a bid for comparable work that we received from another reputable contractor. His work was timely, professional, and exhibited an attention to detail. As always, it was a true pleasure to work with Mark, and I would not hesitate to use him (or recommend him) for future projects.
ANNE B.
Jun 2009
We had worked with Mark in the past and were excited to hire him again. As with previous projects, Mark was great to work with. He was always punctual, polite, and clean. He provided weekly progress updates and discussed any scheduling changes with us in advance. He finished the project when he said he would. And the project looks great. In particular, the built-in is beautiful and very functional! I absolutely recommend Mark for any type of remodeling job, and woodworking in particular.
Craig N.
Apr 2009
Either he is making so much money he doesn't need anymore or he is out of business. He blew off a huge and expensive project.
Response from Ruffner Remodeling & Repair, LLC
"This is obviously a mistake. I have never done business in California."
Molly J.
Mar 2009
We are very happy with Mark's work and recommend him highly. He helped us stay within our budget by explaining the effort required for each of the items on our wish list. He was on time, friendly, professional, and detail oriented. After he finished he cleaned up the work area well. We will definitely use Mark again in the future.
Jennifer E.
Nov 2008
unknown
Michael E.
Sep 2008
He is extremely good. He is very flexible, cooperative and responsive. I was very happy with the work.
Clark W.
Sep 2008
Mark was amazing. We had four estimates done and Mark was by far the friendliest and most reasonable. He was very reliable from start to finished. He showed up when he said he would and was able to give us an estimate very quickly. He was able to start the work soon after. We purchased all of the materials ourselves and Mark provided a very helpful list of exactly what he needed. Mark worked very quickly and we were excited to see the progress each day. The back door ended up being a much larger project that any of us anticipated. The door was plastered into place and had to be carefully removed. The walls surrounding the door had to be repaired and Mark did a wonderful job. Even the bee hive that he found above the door didn't phase him. He came back several times to reapply plaster to make sure the job was done correctly. The door took much longer than Mark had estimated so we offered to pay him more. He refused and asked that we instead rehire him on another project. Mark treated our project like one he would do in his home. We will definitely be using him again.
Lindsay M.
Jul 2008
I had Mark come in to give me an estimate for a bathroom remodel in the middle of May. He barely arrived on time for our appointment. He said he'd arrive between 3-4 and he arrived at about 3:55. I was really impressed with his knowledge about my remodel He was very nice and friendly and I felt comfortable with him. He said he was going out of town for a week and that he'd get back to me the week after. It is two months later and I still haven't received an estimate.
Response from Ruffner Remodeling & Repair, LLC
"I DID EVERYTHING I TOLD āTHE MEMBERā I WOULD DO: I ARRIVED ON TIME AND I SENT HER THE ESTIMATE. UNFORTUNATELY, I NEVER HEARD BACK FROM HER SO I WAS ESPECIALLY SURPRISED TO READ THIS REPORT. IT IS DISHEARTENING TO ME THAT SOMEONE WOULD WRITE THIS TYPE OF REVIEW WITHOUT TRYING TO CONTACT ME TO SEE IF SOMETHING MAY HAVE INADVERTENTLY HAPPENED TO THE ESTIMATE I SENT. INSTEAD, āTHE MEMBERā JUMPED TO AN INCORRECT CONCLUSION THAT I DID NOT FULFILL MY COMMITMENT TO HER. THIS TYPE OF REVIEW RUINS MY CHANCE OF RECEIVING A SUPER SERVICE AWARD FOR 2008, WHICH WAS A VERY IMPORTANT RECOGNITION FOR MY BUSINESS IN 2007. I TAKE PRIDE IN MY BUSINESS AND HAVE ALWAYS GONE OUT OF MY WAY TO MAKE SURE THAT MY CUSTOMERS AND POTENTIAL CUSTOMERS ARE ALWAYS PLEASED AND WELL TAKEN CARE OF."
Julian Z.
May 2008
We liked Mark from the start. His bid was the most reasonable of the ones that we received, but he also impressed us with his apparent diligence and earnestness. Mark only takes on one project at a time, which gave us some amount of comfort, as we knew we were going to be displaced from our house for the duration of the project (due to the lack of a functioning bathroom). While the project ended up taking longer than expected (due to various unforeseen issues that arose), Mark worked diligently and was excellent in keeping us updated as the project progressed. He was also very good about communicating with us regarding potential problems and working with us to craft creative solutions to them. (We also appreciated that he was good with our pets, who have a tendency to want to "help" contractors out.) Overall, the quality of Mark's work was excellent, and we couldn't be more pleased with how our bathroom turned out. We would definitely hire Mark again in the future.
PAT M.
May 2008
A painter was in the middle of a job for me which required a plasterer. I went to Angie's List and selected Mr. Ruffner because he lived only a mile from me. He answered on his cell and was in my area so he came right over to give me an estimate. He made it clear that he does not do plaster and lathe (neither does anyone, I think). But, he said he would see whether he could work something out. He gave me an estimate of $150. He said he could start the next day, came promptly and spent about 3 hours on the project. It was a rainy day and the mud wouldn't dry, so he came back the next day and put on some extra coats. The sheet rock he was trying to put in the laundry broke and he came back on Monday with another piece. When he came in, he said, "I was thinking about your job over the weekend and have another idea." What a great thing to hear! Someone who is interested enough in a $150 job to be thinking about it after hours. He successfully finished the project. I told him I thought the estimate was too low considering how much time he put in. e said he thought it was OK.
MARNA F.
Feb 2008
Mark was a pleasure to work with. He provided us with a timely estimate and was eager to perform the work. Mark showed up when he promised and followed through on all of our requests. He was open to discussing and recommending options as the project progressed. Since we decided to do our own painting, Mark agreed to come back at a later time to put the baseboard and crown molding up which I certainly appreciated.
JEFF S.
Dec 2007
This is the second time we've worked with Mark. We are very happy with the work he does. He is very dependable, does quality work, and is flexible with our schedules (and very accommodating to our friendly and curious dog and cats). He did a great job picking out and installing a handrail that matched our style and took the time to consult with us on the windows that best fit our current project need and budget.
MARK Y.
Nov 2007
I was pleased with Mark Ruffner's work. He was very easy to work with and clearly made every effort to complete the work in a timely, skillful manner. He was open to having me supply the material separately from his bid for the labor, which seemed to work well for both of us. His price was quite fair, almost 10% less than the other competitive bid that I received. We did encounter a few problems during the project, but Mark was extremely reasonable in working out a mutually agreed upon solution. I recommend Mark to others, particularly for those seeking to control costs for smaller renovation projects but desiring a quality result.
ANNE B.
Oct 2007
I give Mark my highest recommendation. Once Mark started the job, he did not work on anything else until it was finished. The entire project took about 3 weeks. Mark was courteous and clean. He was happy to advise us about materials when we asked. His price was extremely fair and the quality of the work was top notch. Our bathroom is beautiful! Two months after Mark completed the project, I noticed some cracking in a small section of grout. I called Mark and he promptly came over to fix it, no questions asked and at no additional charge. We definitely plan to use Mark in other capabilities in the future.
KEIKO S.
Apr 2007
We were happy to find Mark, who was willing to tackle a "smaller" bathroom remodel, let us do the design and provide the fixtures. Other remodelers wouldn't even come out to look at our bathroom unless our remodel budget was at least $15k. Mark provided a prompt and detailed proposal and stuck to his bid. He kept us apprised of the progress of the work, was on schedule and was more than happy to come out for any adjustments or followup that we might need (for example, the scald guard feature on the shower body needed to be adjusted). His responsiveness and professionalism was comparable to high-end remodelers that we have used for major remodeling in our house (and were very happy with). This other remodeling experience is probably the only reason we didn't give him an "A" for quality since we are super picky and notice things like small drywall imperfections, etc. that others probably wouldn't notice. We have recommended him to several friends considering bathroom remodels.
JEFF S.
Apr 2007
We are very happy! Mark was professional, reliable and reasonably priced. We felt he gave an honest estimate of time and cost, and always showed up when he said he would. He talked us through every step of the project, answered all of our questions, and the final result is even better than we expected.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Ruffner Remodeling & Repair, LLC is currently rated 4.9 overall out of 5.
Ruffner Remodeling & Repair, LLC accepts the following forms of payment: CreditCard
Yes, Ruffner Remodeling & Repair, LLC offers free project estimates.
No, Ruffner Remodeling & Repair, LLC does not offer eco-friendly accreditations.
No, Ruffner Remodeling & Repair, LLC does not offer a senior discount.
No, Ruffner Remodeling & Repair, LLC does not offer emergency services.
No, Ruffner Remodeling & Repair, LLC does not offer warranties.