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IDC-Automatic Garage Doors
Doors (Interior) - Install or Replace, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
2009 Winner -Twin Cities Builder Association- Subcontractor/Associate Of The Year. Highest Possible rating at Better Business Bureau. No subs. Average experience of service reps and installers over 10 years. In business since 1971.
Business highlights
Emergency services offered
54 years of experience
Services we offer
Residential and commercial garage doors, broken springs, cables, electric door openers, insurance claims., rolling steel doors, track repairs
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7116 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 6% | ||
| 3% | ||
| 2% | ||
| 3% |
Showing 26-50 of 116 reviews
THOMAS W.
Jan 2015
repairman was friendly and efficient, answered any questions i had.
Jim M.
Jan 2015
The tech, Casey, showed up early. He did a great job. He knows his springs and doors very well. He had the necessary springs on his truck, so he was able to get it all done without running around. He also replaced the bearing end plates as part of the job. That was a good idea since the door is now over 15 years old. The new spring is, of course, a little stiffer initially than the old one so the garage door opener needed a little adjustment in its downward force settings to work correctly. He did this also as part of the job.
MARY H.
Jan 2015
They worked me in the same day coming earlier in the day than I had been told knowing I could not get the car out to get to work. This is the third time over many years I've hired this company, and I've never been disappointed. They are quick, perform quality work and have reasonable costs.
Joseph H.
Sep 2014
I called to get a quote on one torsion spring since it was busted and told them the other one was replaced last year. Well the guy (Dan) told me it was smaller than the other side that was busted so I told him to just replace both if he needed to. Last years spring was rated for 10,000 cycles and the newer springs were rated for 20,000 cycles and came with a 5 year warranty which will be mailed to us in a couple weeks. Only took him about a half hour or a bit more but he went above and beyond just installing the springs. He put in a new roller I had left after I replaced all the others but could not get this one and he fixed some brackets that needed a few more bolts to help hold it since some of the others were stripped or just needed more reinforcement for the bottom braces that carry the load. Oiled all my hinges and adjusted what he needed.
I am extremely pleased and would not hesitate to call them again, Dan was great to talk to while I watched.
I am extremely pleased and would not hesitate to call them again, Dan was great to talk to while I watched.
Ben R.
Jun 2014
Scheduling was easy, called on their way out, quality work.
Response from IDC-Automatic Garage Doors
"{removed member name}, Thank you for choosing IDC-Automatic Garage Doors. We appreciate your business and your review. If you need anything in the future, please give us a call. Have a Happy 4th of July weekend!"
Wayne L.
Jun 2014
IDC performed a garage door repair, and new garage door installation. Both times the technicians were punctual, professional, and helpful. The garage door repair was my first interaction, and the technician so professional and helpful that I decided to have IDC quote for a new door I was planning on buying. I decided to purchase my new door from IDC and the installation service was every bit as professional as the repair service they provided. IDC is now in my personal phone book and I will not hesitate to use them again when I have need.
Maureen J.
Jun 2014
unknown
Don L.
Jun 2014
They came out to check sizes and the style of panels we wanted, and special ordered the doors. Installer called before coming to make sure we had the garages clear so he could install the doors. The install went with out any problems. He cleaned up and showed me what was needed to maintain the new doors.
Response from IDC-Automatic Garage Doors
"[member name removed], We appreciate you choosing IDC-Automatic and for the review. If you need any assistance in the future please don't hesitate to contact us!"
GALEN N.
May 2014
The technician did a good job. I went with this company because they installed the door. I'm not for sure but it probably was 20 years ago or more. The door has held up very good.
John M.
May 2014
I had these folks out twice, first to fix a door and next to add water stripping. The installer-repair people were very good, friendly, and punctual. My problem was with the service writer who was described as a "service trainee." It took several phone calls and e-mails to get the work scheduled, a real frustration for me. Included was a e-mail that was to give the quote, but with no quote. Then I was to contact them to schedule a time for the service guy but upon calling I was told the work hadn't been approved by me. . .it had been so I had to "re-approve it." Again, work was great but scheduling was a real frustration. "Professionalism" does not get an a because of my experience with the service writer aka service trainee.
Lauri B.
May 2014
They arrived on time, completed the work promptly and professionally for the price discussed.
Richard S.
Apr 2014
One time; worked efficiently but did not rush.
May L.
Mar 2014
Second time I've used IDC to fix a garage door, but at different properties. Company initially installed garage door for my rental townhome, so I called them to check on the spring warranty. It was no longer under warranty, but I scheduled service anyway. Two guys showed up, and within 30 minutes, they replaced the broken springs and adjusted the garage door. The technicians seemed knowledgeable and were very efficient. Will likely use this company again as they are reasonably priced and located near my home.
Dana S.
Feb 2014
The door fell off the tracks numerous times and we had to have them come out and put it back on. After the 5th or 6th time, they determined that the wrong sized tracks were initially installed. A year ago we noticed that the raised trim panels on the actual door were separating from the surface. We emailed them and sent photos. They told us that we painted our door a dark color (which we did not) and that is why it was happening. We contacted our builder and they told us that they were never informed that the door had to be painted a light color. We were never informed either. The whole door started delaminating this last fall to the point that something had to be done. ICD said they would fix it for several hundred dollars but would not warranty it. We decided to give another garage door company a chance and had a new door put on instead of spending more money towards a product we felt was defective. Our experience with ICD was frustrating from the very start and we will never buy another product from them. We will also only buy metal doors from now on.
Response from IDC-Automatic Garage Doors
"Our apologies that you are dissatisfied with the work that was performed at your home. We pride ourselves on top customer service and it stings when we have a customer that is dissatisfied and take it serious. In regards to your specific experience we tried to work with you through email, phone conversations and on-site visits. We documented the observations in 2013 from a door that was sold to you through a builder. We warranted your door for 5 years and a builders warranty is one year. We observed the color that you chose was not in the recommend LRV ratings in our warranty documents. These warranties come on your door at closing and also are available on our website. The door was installed in 2006 and the correspondence and warranty issues did not come through until after the expired warranty. I do not believe we charged you for any mechanical components of the door, but did offer to repair your overlay pieces for cost at approximately 300.00. In the end I am thrilled you decided to hire a company to install a new door, it is probably the best scenario for your home. We have serviced the Twin Cities for 40 years and to have any unhappy customer continues to have us focus on “What could we have done differently” to satisfy you as a homeowner. We will look internally at everything to see if we missed something on our end. We do have a pretty sophisticated computer system that saves all correspondence and if there was complaints or any communication during the warranty period we would have fixed it no questions asked. We felt that offering time and materials to replace boards was a goodwill effort and we apologize that you felt it should be for free."
Neil R.
Jan 2014
The service man suggested using two springs instead of the single that was org. equip. This would keep the overhead door from falling if the spring broke as it did this time. Very small upcharge, good work quickly done I'm pleased.
Response from IDC-Automatic Garage Doors
"Thank you for choosing IDC-Automatic! We appreciate your business."
Jeffrey P.
Jan 2014
Put in new garage door
Vishal S.
Dec 2013
Technician came on time. He placed a plate that re-enforced the place where the garage opener attaches to the door. Very courteous/professional technician
DAVE P.
Oct 2013
The service went well. The company came out and gave a free estimate in August. The initial service appointment had to be delayed because the incorrect part was ordered - installer was very apologetic and professional about the delay. Once the correct part was ordered, the installer came out a second time and finished within an hour.
Response from IDC-Automatic Garage Doors
"[Member name removed], Thank you for your review and thank you for choosing IDC-Automatic. If you need anything in the future, please give us a call."
Joel K.
Sep 2013
Used the Angie's List coupon for replacement of 2 torsion springs on my 2 stall garage door. The tech showed up on time and was very friendly. He replaced the springs quickly and even lubricated all the hinges and rollers on the garage door. I'm planning on replacing the garage door opener myself and he gave me a few tips there. Overall a great experience, would definitely hire them again.
JOY G.
Sep 2013
They were the original installers of the garage door. They were the most reasonable and did a fine job. My garage door now looks like new and it keeps critters out of my garage. I was very pleased with the service.
May L.
Jul 2013
Garage door cable broke in January. This caused door to jam against track and get stuck partially open. This is never good, but timing couldn't be worse during our cold MN winter. IDC-Automatic came out the next day. Technician called and asked to come early. He was professional and very very efficient. He re-straightened the bent track and quickly replaced the cables. 10 minutes later, I signed-off on the work and had an operational garage once again.
PETER W.
Jul 2013
The workman showed up on time and the job took as long and he said it would. The workspace was cleaned up well after he was done. The door has worked well and look good. I've had it for 8 months now.
Right after the door was installed I though the spring was a bit tight. After a few months the spring seams perfect tension.
This is the second door I have purchased from this company. I got one for my mother's garage many years ago and thought they did a good job with that one as well.
Right after the door was installed I though the spring was a bit tight. After a few months the spring seams perfect tension.
This is the second door I have purchased from this company. I got one for my mother's garage many years ago and thought they did a good job with that one as well.
Jennifer B.
Jul 2013
Sales representative was very helpful over the phone. He gave me all the details necessary to determine the best model for my needs. The on-site provider was incredibly friendly snd helpful. He took time to expalin all the features of the opener and the different ways to program it. He was exceptional.
Jacqueline W.
Apr 2013
They did an excellent job! Our new garage door looks great! They were very responsive and professional. We will certainly call them in the future if anything goes wrong with our garage door.
Response from IDC-Automatic Garage Doors
"(deleted member name), Thank you for choosing IDC-Automatic! We are thrilled you are happy with the service that was provided. If you need anything in the future please give us a call!"
George S.
Apr 2013
They were prompt, responsive, and exceeded my expectations. They responded so rapidly and came out with all the parts quickly. The worker that came out was very courteous and professional. They not only did my one garage door, they also inspected my other double doors. They did an excellent job.
Licensing
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FAQ
IDC-Automatic Garage Doors is currently rated 4.7 overall out of 5.
IDC-Automatic Garage Doors accepts the following forms of payment: CreditCard
Yes, IDC-Automatic Garage Doors offers free project estimates.
No, IDC-Automatic Garage Doors does not offer eco-friendly accreditations.
No, IDC-Automatic Garage Doors does not offer a senior discount.
Yes, IDC-Automatic Garage Doors offers emergency services.
No, IDC-Automatic Garage Doors does not offer warranties.