Hero Plumbing, Heating Cooling and Electrical

Way overpriced...

Customer service was excellent, technician acted in a professional manner, but the water is cloudy. Will need a return visit.

I would totally recommend Uptown to anyone. They were knowledgeable and communicative.

Lance knew what he was doing and explained all the options of repair or replace and answered all of my questions with no problems. Made sure I was aware of what was taking place. Very friendly.

Work professionally done and neat. Ryan knew what he was doing and answered all of my questions with no problems. Made sure I was aware of what was taking place. Very friendly.

I liked that Ryan was teaching a new coworker.

Ryan was knowledgeable, friendly and efficient. Great job!

They were very timely. Work was excellent. I thought they were somewhat expensive. They were very personable

Mitch was great but was unable to clear my drain line. He called in Dave with a camera and he said I needed work done in the front yard and they would dig it up and install a new piece of drain and a sleeve. He said they would use like a "claw" and it cuts away everything. They jetted it and that was all along with a sleeve. $2,000 an hour to do the work. Really high priced plus the $500 for drain cleaning. It took them three hours to do the entire job but they sat in trucks for several hours not doing work. I'm happy with the work that was done, but WAY to expensive for the amount of time it took.

They stayed in contact by phone, email and text.

Very professional. When one technician was not suited for the job needed, they quickly got a second out to complete the job.

They were able to quickly adjust to a cancellation and get our service done earlier than scheduled.

The company was prompt and on time for the initial appointment. The parts had to be shipped from another state. The parts didn't arrive as schedule for the second appointment so I had to reschedule.

The quality of work and service is commendable. However, I often feel that with companies that have overhead, that I'm being charged more than the work warrants. Yet I can't knock the work itself.

Ryan did an excellent job. He had to engage St Paul’s water dept and got it done within the hour.

Very prompt service and very professional

They were prompt in getting us scheduled. They were delayed in arriving for the work, but called us ahead of time to let us know. They gave a detailed estimate of the work to be performed and finished the work in a timely fashion. The guys that came out were very kind.

Very professional explained situation perfectly

EXPENSIVE

Very responsive to my request for service. Knowledgeable and efficient. Job completed quickly.

Friendly and knowledgeable service to get our furnace running right by Robert D. In a very timely manner.

Great Technicans

I like that they send you a picture of your pro, I think that is a good safety practice especially for the elderly.

I called them because I needed a plumbing/technician to install a part on my Water Boss softener that the company said the average homeowner should be able to install. My regular plumber said it was over his head but Dustin Heins handled it beautifully.

Of the three contractors that came to our house,only Ryan with Hero provided us with cost estimates of the various projects we were seeking to have done. He provided that information the day he visited us. The other two failed to give us the estimates that we requested. Thanks hero Ryan!