Hero Plumbing, Heating & Cooling
About us
We are dedicated to providing our clients with the very best in service and repair for all phases of your PLUMBING, HEATING or COOLING needs. We offer upfront and fair pricing once our technician is in your home to evaluate your situation. We do not offer quotes or estimates at the time of appointment scheduling. We only service Owner Occupied Residential Homes. We do not service rental properties. We look forward to building long-term relationships with our clients, and guarantee your satisfaction.
Business highlights
Emergency services offered
111 years of experience
Services we offer
Central Air Conditioning Repairs, Gas and Electric Boiler Replacements Repairs, Gas and Electric Furnace Repairs, Heat Pump Replacements Repairs, Indoor Air Quality
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.3229 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 16% | ||
| 7% | ||
| 2% | ||
| 6% |
Showing 1-25 of 229 reviews
Sophie M.
Mar 2023
Professional, quick and thorough
Dawn H.
Jul 2020
Bob was very professional and a really nice guy. He explained everything he was doing. The work was kind of spendy but my cooling system is working good now!
Suzanne K.
Oct 2019
If I had slept at home the night they put my boiler in I would ve been dead of carbon monoxide poisoning. They also left a mess at my house.
Response from Hero Plumbing, Heating & Cooling
"HI Suzanne, I'm very sorry to hear about your dissatisfaction with our services. We pride ourselves on providing a professional experience from beginning to end, so this is something we would like to resolve for you to the best of our ability. At your earliest convenience, please give us a call at (612) **** so we can discuss your situation in detail, and address all your other questions and concerns. I apologize again for your experience and hope you'll give us a chance to make things right."
Jacob S.
May 2019
Great work!
Response from Hero Plumbing, Heating & Cooling
"Jacob, we appreciate your 5-star review! Thank you so much for your business and for choosing Hero Plumbing!"
Susan R.
May 2019
0
Response from Hero Plumbing, Heating & Cooling
"We appreciate your 5-star review, Susan! Thank you so much for choosing Hero Plumbing. We look forward to seeing you again!"
Janet C.
May 2019
Response from Hero Plumbing, Heating & Cooling
"Thank you so much for your review, Janet. We appreciate the 5-star rating and we look forward to servicing you again! Thank you!"
K J.
Apr 2019
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Response from Hero Plumbing, Heating & Cooling
"Thank you for letting us know about this, K J. Please contact us at your earliest convenience. We apologize that you did not have the best experience and we will do everything we can to correct the situation. Looking forward to speaking with you soon."
Johnson D.
Mar 2019
Agent is knowledgeable, helpful and was able to resolve the issue. Hero PH&C is flexible as i have to reschedule couple of times.
Response from Hero Plumbing, Heating & Cooling
"Thank you for your 5-star review, Johnson. We appreciate it! We look forward to working with you again."
Gordon O.
Feb 2019
Ryan Richardson from Hero Plumbing, is an outstanding young man. I am going to ask for him, when I have to do any service calls.
Response from Hero Plumbing, Heating & Cooling
"Thank you for your review, Gordon! Ryan is one of our best employees, and we are so glad you had an excellent experience with him. Thank you for choosing Hero!"
Casey H.
Feb 2019
Paul was a cool dude
Response from Hero Plumbing, Heating & Cooling
"Thank you for rating our service."
Justin L.
Feb 2019
Very professional and on time, explained everything to me in laymen's terms which is good cause I am not an HVAC specialist!! Really liked the whole process, from talking with people in the office to interacting with Brandon, the technician. Will defiantly use them again!
Response from Hero Plumbing, Heating & Cooling
"Thank you for your feedback. We appreciate you taking the time to write a review."
Vusumuzi Z.
Feb 2019
The folks who take the calls for scheduling are outstanding and very considerate. The $69 charge to come to your home is not bad 0 and they say that it covers an inspection that's required before they can do any work. That includes the simple task of replacing a radiator bleeder valve. In fact it appears that it;s simply a ploy to charge outrageous fees. They charged us an additional $266 for a 10 minute job and a $9 (full retail cost!) part. And they required that my wife sign a statement that you are completely satisfied with their service. They are a rip off!
Response from Hero Plumbing, Heating & Cooling
"Vusumuzi, I apologize that you were less than satisfied with our company. We strive to provide a world-class customer experience, as well as fair and valuable solutions. A member from our management team will be reaching out to you shortly to discuss your concerns further."
Linda H.
Feb 2019
Tim and Ryan did a wonderful job. I had called another heating company the same day and they couldn't fit us in until Tuesday and Hero stepped up. Thank You
Response from Hero Plumbing, Heating & Cooling
"Thank you for your feedback. We appreciate you taking the time to write a review."
Martin D.
Feb 2019
N/A
They aren't open to doing a service when the client already has the product they want to use. This business model is a fail!
Response from Hero Plumbing, Heating & Cooling
"Martin, I apologize that you were less than satisfied with our company. We strive to provide a world-class customer experience, as well as fair and valuable solutions. We would like to discuss your concerns further. Your feedback is very valuable to us and we appreciate it. Please feel free to reach out to our customer experience manager at 612-XXXX. I hope to hear from you soon."
Paul O.
Feb 2019
The person who managed the project, Brian I believe was fantastic.
Response from Hero Plumbing, Heating & Cooling
"Thank you for your feedback. We appreciate you taking the time to write a review."
Dawn B.
Jan 2019
they came out very fast and fixed the problem, gave quote on new furnace and was very friendly. would definitely call them back if/when needed.
Response from Hero Plumbing, Heating & Cooling
"We appreciate you taking the time to write a review. Thank you for your feedback."
Becky L.
Jan 2019
I was surprised when they called to let me know that my service man would be there towards the end of the timeframe they gave me. Mike called and emailed to let me know he was on his way, we ll within the timeframe. Mike was very courteous, he was very knowledgeable, he explained what was wrong and what he was doing and he showed me how to work the humidifier. I was very pleased with his service.
Response from Hero Plumbing, Heating & Cooling
"We appreciate you taking the time to write a review. Thank you for your feedback."
Karen W.
Jan 2019
Home Advisor had HVAC services calling to do work ASAP. I put my request in at 11 pm and by 8 am I had a couple of companies ready to work.
Response from Hero Plumbing, Heating & Cooling
"We appreciate your feedback. Thank you for taking the time to write a review."
Jan M.
Jan 2019
This company doesn't repair things. It replaces them. An easy to understand comparison is when your toilet doesn't work. Hero would replace the entire toilet, not the replaceable plastic parts inside. The price of their work & parts was overpriced. They didn't fully evaluate the system, after a $1,000.00 "repair" I was told unless I now replaced a part, not proven defective, for $400.00 my system would not work. No testing of the radiant heat system was actually done. I was lied to about why it wasn't working. (no water in the system) yet while in the room next door I could hear a huge amount of water being drained & then replaced. Plus the system was working when the pump broke. A part within the pump (made of heavy steel) should have been all that was needed. The Tech pressed to sell me things I didn't want(service agreement) suggested the problem with my radiant system may require my water heater to be replaced. I could have made the replacements he made had I wanted to replace 80 percent of the existing system! Just a few screws. I played dumb with this guy to see how what he would tell me. What he didn't know was how much I actually knew about my heat system. He then had me electronically sign a multi page agreement a failed to provide me with an invoice. His language and the office's were clearly scripted. Had he given me an invoice, I would have chalked it up to an error on my part and never written this review. Just getting the invoice took 3 days and the refuse to indicate breakdown of parts and labor. They called at 2 to tell me repair guy would be arriving at the end of their arrival window, 5:00 20 minutes later I got a call from the repair guy himself saying he would be there in 10 minutes. Clearly, there is a communications issue with Hero. The technician sent me a photo of himself so that I knew who to expect at my door. A plus. The tech was clearly trained to replace whatever he could find and solicit business for replacing anything else he could, and focus on that. Then ended the whole even by asking me for a good survey. Normally I don't fill out surveys. I believe you should have a good work ethic, perform a job you enjoy and do it well. Repeat business is your survey. No repeat business here. Unless it's an emergency, you can't find anyone else and have loads of money to spend on unnecessary parts and labor, DO NOT HIRE HERO PLUMBING !
Response from Hero Plumbing, Heating & Cooling
"Jan, I apologize that you were less than satisfied with our company. We strive to provide a world-class customer experience, as well as fair and valuable solutions. We would like to discuss your concerns further. Your feedback is very valuable to us and we appreciate it. Please feel free to reach out to our customer experience manager at 612-XXXX. I hope to hear from you soon."
Lois P.
Dec 2018
There on time, they check everything they answered all concerned.
Response from Hero Plumbing, Heating & Cooling
"Thank you for taking the time to write a review. We appreciate your feedback."
Benjamin W.
Dec 2018
Very helpful every step of the way, they were able to schedule me very quickly and I am satisfied with everyone that I dealt with at each step. The new furnace install took a little longer than they had expected but that was ok, they even installed my new Nest smart thermostat for me, even though he had never done a Nest before. Very pleased with their work.
Response from Hero Plumbing, Heating & Cooling
"Thank you for your feedback. We truly appreciate you taking the time to write a review."
Mary M.
Dec 2018
Their staff was very knowledgeable. Dwight came within a couple hours of my call and assessed the problem with the motor on my ancient boiler. Based on his information, I requested an estimate and Rob discussed a wide range of options. Because I have a duplex, I chose to install 2 new boilers. Two days later, Ray and Max took out the old units, re-piped and installed my new boilers. They were efficient, knowledgeable and professional. I was amazed at the great service, and recommend them highly!
Response from Hero Plumbing, Heating & Cooling
"Mary, we're happy we could be of service, and thank you for letting us know about your experience! Our aim is to offer the best service from our team of professional technicians, and we're so glad we met our goal when we worked with you on your water heater and shower head. We'll pass your compliments on to Dan and Billy for their hard work, and we'll be here for any future needs you may have!"
Kathleen P.
Nov 2018
Response from Hero Plumbing, Heating & Cooling
"Thank you for rating our service."
Jerry M.
Nov 2018
They charged me $ to come out and guess what the problem was but could only recommend me to get the original installer to fix it. I took 3 hours off of work and had to get someone else to fix the furnace. Awful
Response from Hero Plumbing, Heating & Cooling
"Jerry, I apologize that you were less than satisfied with our company. We strive to provide a world-class customer experience, as well as fair and valuable solutions. I would like to discuss your concerns further. Your feedback is very valuable to us and we appreciate it. Please feel free to reach out to me at 612-827-4674 or [email protected]. I hope to hear from you soon."
Reed M.
Nov 2018
Very prompt and professional found a way to fix it problem without the need for a new controller saved us hundreds of dollars.
Response from Hero Plumbing, Heating & Cooling
"Thank you for your feedback. We appreciate you taking the time to write a review."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Hero Plumbing, Heating & Cooling is currently rated 4.3 overall out of 5.
Monday: 7:00 AM - 10:00 PM
Tuesday: 7:00 AM - 10:00 PM
Wednesday: 7:00 AM - 10:00 PM
Thursday: 7:00 AM - 10:00 PM
Friday: 7:00 AM - 10:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: 8:00 AM - 4:00 PM
Hero Plumbing, Heating & Cooling accepts the following forms of payment: CreditCard
No, Hero Plumbing, Heating & Cooling does not offer free project estimates.
No, Hero Plumbing, Heating & Cooling does not offer eco-friendly accreditations.
No, Hero Plumbing, Heating & Cooling does not offer a senior discount.
Yes, Hero Plumbing, Heating & Cooling offers emergency services.
Yes, Hero Plumbing, Heating & Cooling offers warranties.