Hero Plumbing, Heating Cooling and Electrical logoApproved Pro
Approved Pro

Hero Plumbing, Heating Cooling and Electrical

4.3(
214
)
Central A/C Installation, Central A/C Service or Repair, Heat Pump Installation and Replacement,

About us

We are dedicated to providing our clients with the very best in service and repair for all phases of your PLUMBING, HEATING or COOLING needs. We offer upfront and fair pricing once our technician is in your home to evaluate your situation. We do not offer quotes or estimates at the time of appointment scheduling. We only service Owner Occupied Residential Homes. We do not service rental properties. We look forward to building long-term relationships with our clients, and guarantee your satisfaction.

Business highlights

Emergency services offered
Veteran owned and operated
111 years of experience

Services we offer

Central A/C - Install , Electric Boiler or Radiator Heating System - Install , Electric Furnace: Install , Gas Boiler or Radiator Heating System - Install , Heat Pump - Install or Replace

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.3214 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
66%
4
17%
3
7%
2
2%
1
6%
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Filter reviews by service

Showing 51-75 of 214 reviews
Allison W.
Aug 2018
4.5
Central A/C Installation
Yes, I recommend this pro
I felt like Tony, who worked with me on pricing, was very honest and listened to my needs. The city inspector did say he felt the heat gain/loss report wasn't accurate.
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for taking the time to write a review, we appreciate it."

Sandra B.
Aug 2018
2.0
We had HERO when it was Uptown. We were in a jam/time crunch from moving. They did our job but we felt it was way over priced. We called recently, not knowing that HERO was Uptown. The whole procedure of getting a quote was way over-complicated with all kinds of confusing options, coupons, special offers.... Plus the quote was again high we thought. We found another plumber for about 2/3 the cost, very straightforward, simple. Free estimate on the phone as well.
Response from Hero Plumbing, Heating Cooling and Electrical

"Sandra, we here at Hero strive to do our best to provide the best suited options for the customer. At times we are not the cheapest, but we try very hard to be the most valuable. I apologize for how you feel after our quote. I invite you to contact us to discuss your concerns further, as we truly want to do all we can to keep our clients satisfied. You can reach us at 612-827-4674."

Javier H.
Aug 2018
5.0
Yes, I recommend this pro
Great professional, fast and did an awesome job for us
Response from Hero Plumbing, Heating Cooling and Electrical

"We appreciate your feedback, thank you for taking the time to write a review."

Deborah E.
Aug 2018
5.0
Yes, I recommend this pro
The tech was wonderful, friendly, courteous.
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for your feedback, we appreciate you taking the time to write a review."

Khalif A.
Aug 2018
2.0
Central A/C Service or Repair
Yes, I recommend this pro
They promised to give me a small discount; after I called them about the discount repeatedly. they are too dilatory with their discount AFTER THEY FINISHED THE WORK FOR ME...and kept telling me the discount check is on the way LOL
Response from Hero Plumbing, Heating Cooling and Electrical

"Khalif, I can see that your refund has been processed. You should see it in the next 5-7 business days. At that point, if you haven't received it, please contact me at [email protected]."

Glenda K.
Aug 2018
2.5
I had them come to fix a clogged sink/garbage disposal and to fix the slow drain in my bath tub. They came on time, and called prior to coming which was great. They gave me an estimate and I accepted, for $400.00 to repair both, I've never hired a plumber before and had assumed they would have to take all of my drains apart and the work would take 2-3 hours. He was in the house, working for all of 20 minutes. While I appreciate the work and the worker was very pleasant, I thought the price was extremely high. I feel taken advantage and will not be hiring them again. Lesson learned!! I now understand why they do not give an estimate over the phone.
Response from Hero Plumbing, Heating Cooling and Electrical

"Glenda, we here at Hero strive to do our best to provide the best suited options for the customer. At times we are not the cheapest, but we try very hard to be the most valuable. I apologize for how you feel after our repair. I invite you to contact us to discuss your concerns further, as we truly want to do all we can to keep our clients satisfied. You can reach us at 612-827-4674."

Alicia J.
Aug 2018
1.0
Central A/C Service or Repair
I was not provided with a copy of the bill until I called in to get one and they emailed it to me. When seeing the bill it is not itemized, so you don't know what you are being charged for what part of the service. I was told to diagnose my AC unit it would be $69 diagnostic fee which would be applied to any repair I do, sounded great! Then the technician had to replace fuses to test my system because my fuses were bad and they blew again while he was diagnosing, my final bill for the diagnostic was $147 and that was with a $57 coupon, so how much did they charge me for fuses...no idea because their bill isn't itemized. I found out after the fact that fuses are only about $10 and they charged over $100. I called to inquire about the charge for the fuses, but I will never know because they don't itemize their bill and if you call they will not tell you line by line charges. Very bad business practice, very disappointed and they said my compressor is bad and system needs to be replaced, I don't even think I can trust their diagnosis now and their estimate for a new system was extremely high. I will not do business with them again, they are too "big business".
Response from Hero Plumbing, Heating Cooling and Electrical

"Alicia, we appreciate your feedback. At Hero, we strive for world class service, and we apologize that you felt we fell short of that. We would like to work together to find a resolution to this, and our management team left a message for you this morning. Please give us a call back, and we would be happy to discuss this with you."

Rick S.
Aug 2018
5.0
Central A/C Service or Repair
Yes, I recommend this pro
Great same-day service the tech arrived on time and did a professional repair . Highly recommend hero and would consider to use again in the future
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for taking the time to review our service. We truly appreciate it."

Mary K.
Aug 2018
4.0
Central A/C Service or Repair
Yes, I recommend this pro
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for rating our service."

Russ K.
Aug 2018
5.0
Central A/C Installation
Yes, I recommend this pro
x
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for rating our service."

Gabe S.
Aug 2018
5.0
Central A/C Service or Repair
Yes, I recommend this pro
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for rating our service."

Eileen B.
Jul 2018
5.0
Yes, I recommend this pro
Plumber was efficient, replaced the water softener and checked the faucets around the house to clear them. Very pleasant to work with.
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for your feedback. We truly appreciate it."

Alma M.
Jul 2018
5.0
Yes, I recommend this pro
Arrived on time. Did a very thorough inspection of our water heater. Explained findings and answered my questions. Presented options.
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for taking the time to write a review. We appreciate your feedback."

Laurence A.
Jul 2018
5.0
Yes, I recommend this pro
Everything about Hero met and exceeded my expectations; from quality of work to my interaction with those who were working on the project.
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for your kind words. We will share them with our team!"

Cindy D.
Jul 2018
4.0
Yes, I recommend this pro
The work was completed very well, they arrived on time and were very polite. The price seemed to be high and we had to wait for a water heater to be delivered and for the installers. So in all 4 different employees were here for a good part of the day. They email you ahead of time pictures & information about who is coming to your house which is nice as that way you can easily recognize who is at your front door.
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for taking the time to write a review. We appreciate your feedback!"

Salah K.
Jul 2018
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for taking the time to rate our service."

Terry L.
Jul 2018
2.0
What they did was fine in servicing my water heater, but tried to sell me a new one for $1900. I found a different company on HomeAdvisor for less than half the price.
Response from Hero Plumbing, Heating Cooling and Electrical

"Terry, we here at Hero strive to do our best to provide the best suited options for the customer. At times we are not the cheapest, but we try very hard to be the most valuable. I apologize for how you feel after our quote. I invite you to contact us to discuss your concerns further, as we truly want to do all we can to keep our clients satisfied. You can reach us at 612-827-4674."

Henok W.
Jul 2018
5.0
Yes, I recommend this pro
Did a great job
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for taking the time to rate our service."

VICTOR M.
Jul 2018
4.0
Yes, I recommend this pro
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for taking the time to rate our service."

THOMAS H.
Jul 2018
3.0
Yes, I recommend this pro
More money than I expected. Could not get a quote ahead of the visit.
Response from Hero Plumbing, Heating Cooling and Electrical

"We appreciate your feedback. If you would like to discuss your concerns with management directly, please feel free to contact our office at 612-827-4674. Thank you."

Aimee T.
Jul 2018
4.0
Yes, I recommend this pro
They replaced our main water pipe and updated our shut off valves. They did really good work, and very good customer service. They just seemed kind of expensive for the work.
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for your feedback and taking the time to write a review."

Patti S.
Jul 2018
2.5
Plumber did a great job, but the price was way too high. He quoted approximately $1075 to replace a kitchen faucet with one of the faucets in his truck. He offered to install a faucet if I purchased it at a store. I bought one for about $117 and he came back the next day and installed it for $458. I learned my lesson. When I first called, the schedulers claimed they didn't know how much anything costs. Be warned. This is a rip-off organization. Get a quote over the phone first.
Response from Hero Plumbing, Heating Cooling and Electrical

"Patti, we here at Hero strive to do our best to provide the best suited options for the customer. At times we are not the cheapest, but we try very hard to be the most valuable. I apologize for how you feel after our quote. I invite you to contact us to discuss your concerns further, as we truly want to do all we can to keep our clients satisfied. You can reach us at 612-827-4674."

Heidi H.
Jul 2018
3.0
Yes, I recommend this pro
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for taking the time to rate our service."

Jeanne M.
Jun 2018
5.0
Yes, I recommend this pro
Very professional service person who explained everything. The company followed up after the call. I was impressed.
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you for your feedback and taking the time to write a review."

Anne R.
Jun 2018
5.0
Yes, I recommend this pro
All the men working were very nice and clean up after the project was done.
Response from Hero Plumbing, Heating Cooling and Electrical

"Thank you so much for taking the time to write a review."

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Showing 51-75 of 214

Licensing

Licensed*

Trade License Number

PM694141

Trade License Locale

MN

Trade License Expiration

12/31/2026

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Hero Plumbing, Heating Cooling and Electrical is currently rated 4.3 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
Hero Plumbing, Heating Cooling and Electrical accepts the following forms of payment: CreditCard
Yes, Hero Plumbing, Heating Cooling and Electrical offers free project estimates.
No, Hero Plumbing, Heating Cooling and Electrical does not offer eco-friendly accreditations.
No, Hero Plumbing, Heating Cooling and Electrical does not offer a senior discount.
Yes, Hero Plumbing, Heating Cooling and Electrical offers emergency services.
Yes, Hero Plumbing, Heating Cooling and Electrical offers warranties.

Contact Information

10900 Hampshire Ave. S Suite 120, Minneapolis, MN 55438

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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