Bloomington Carpet One

They were fantastic to work with.  I couldn't recommend them highly enough.  I love the carpet.

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I was impressed with how thorough the men were with the clean-up. |My sales-gal, Shelly, was just a easy-going, delightful girl, to work with. She had wonderful suggestions for my next project! Highly recommend using Carpet One!

Excellent, the service guys communicated well, made sure we understood all the nuances, and did a fantastic job on the repair. They were quick and tidy.

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They installed carpet and a carpet pad in a bedroom in a rental unit.

I was really in a jam and they went above and beyond to help me replace my carpet.

I will definitely hire them again – this is the second time we have used them.

This is our second time using the Bloomington Carpet one.? They have been great working with us and great at helping us get the most for our budget, spending time going through the different options we could afford.? Since it is hard to coordinate my husbands and my schedule together I made a couple of trips to go through the different options we could afford.? Then I brought my husband in, each time we had different sales associates but they had kept notes on my visits of what I liked and what I was looking at, so when I went in with my husband it was easy to narrow down to a few choices. I think we even ended up going with something completely different but they were so patient and excited about getting our needs met.? It was a wonderful experience from working with the store manager, the sales associates, to the installers.? All did great work!

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The workmen arrived on time and got busy immediately. We have a group home, so they had to work around 16 people coming and going, which they did with no complaints. When they finished, they cleaned everything up so there was no trace of work having been done, except for the clean new carpet.

The men that laid my carpet were very respectful and cleaned up after the job so nicely. Thanks!

They were recommended to me by my broker. They were very professional. The guy who came out and provided the estimate for me was top rate! We were able to do everything through email because I was out of state. He completed the work just as promised and took the payment after so that I didn’t have to pay anything up front. I had shopped around and their price was good. They did exactly what they said they were going to do at a good price and on time.

We chose them as they were recommended to us. Scott was the salesperson that we dealt with. He and the installers were amazing! The job took two days and they completed the work quickly. We liked their price and their efficiency. The work was fantastic!

We stopped in Carpet One Bloomington and was greeted by Matt.  He was very helpful in our selection of carpet.  Carpet One came out and measured the entire house for new carpet.  We paid for the added service for furniture to be moved and old carpet disposal.  The installers showed up at time agreed on and did and excellent job.  They worked non-stop and were very professional.  At end of day the carpet was vacuumed and everything cleaned up and furniture put back in place.  We were very happy with the service from Matt in sales to the final installation and clean up.  I definitely recommend them and would not hesitate to use them again but since we carpeted the whole house it will be awhile before we need new carpet.  

The whole experience was great.  We visited the show room in Bloomington and we looked at several carpets.  Matt showed us carpets on special once he understood what we were looking for and we found a much higher-quality carpet on sale in the same price range we wanted.  We took home a carpet sample board to pick the colors that looked good.  The measurements were scheduled 2 days later which was quick and simple.  About 2 days later we were given a quote and placed our order.  Carpet was in about 10 days later and we were able to schedule the install for the following week. 
It was a big job, but they were able to do it all in a very long day.  The team was very professional and really took great care of our belongings.  They moved all of the furniture and put it all right back where it belonged.
Carpet looks great and we have had no quality issues so far.
I would definitely call Carpet One again if I had a need though I don't see replacing this carpet any time soon!

Sales staff was helpful.
Installers were efficient.

The work turned out very well. Shelly was great! I would use them again.

I am enjoying my carpeting. However, I was disappointed in how it went down. Thankfully,  I was standing there watching them. When the installers came over to remove the existing carpeting and padding, there were no problems. Then, they started to do the cleanup and swept the new floor. When they started to lay the padding, I saw that it was the cheap pad and not the premium one I ordered and paid for. I had to wait four hours for them to figure out what the problem was and pick up the correct padding. Because of this issue, I missed a family event and I was very upset. I never received any apology for the troubles.

The carpet I ordered was very premium and feels wonderful. However, what they failed to do was explain all of the details about the carpeting. It is a frieze type which is a longer yarn and there is really no vacuum that works with this type of carpet. When I was in their showroom choosing out the carpet, they didn?t explain any of this information to me. The gentleman I worked with had been in the business for over twenty years and he didn?t provide the type of counseling and information for me to choose the best carpeting. I will not be going back to Carpet One for my next carpeting purchase.

The work was fine.

We have been using their services for about 8 years and every time it has been terrific. The work was perfect! Their seams were perfect and you couldn’t tell where they joined. They were very tidy and vacuumed when were done.

The carpet was initially installed late Oct., however we noticed a small area where the carpet fibers were coming out of the carpet.  The installation manager came to look and felt that perhaps there had been moisture in that area during shipment from the factory, and that moisture had a negative effect on the glue that was used in making the carpet..  He offered a patch or replacement of the carpet..  We chose the patch as the area was out of the traffic area and somewhat close to a wall.  The carpet layers returned Nov. 6th and  patched the area, but again it didn't seem quite right to us so we called again and the installation manager came again,  He spent time working with the area, and determined that the area in question was larger than previously thought, perhaps a bad roll.  He offered to have the carpet layers come again ;in a day or two but our schedule was busy and we needed that room over Thanksgiving for out of town guests so decided on Mon. Nov. 26 for the new install.  The new carpet was installed, no problems, the installers asked about anything specific we may want/need which we pointed out.  All work was very well done, clean and appropriate. the Carpet is great.
Very pleased with the quality of carpet, installation, attention to detail and willingness to work with us, the customer.  I'd use them anytime.