Landmark Fence

We had Landmark build us a cedar picket fence around our new home. Dan Caruso (the owner and our point of contact) was was very prompt and professional. Our estimate was prepared once we met with Dan and he understood what we were looking for in a fence. The install was was done in a timely manner and the crew that did the work was neat, pleasant and respectful. The only hiccup we had was a miscommunication between myself and the foreman on the job. This required them to take down some pickets and reinstall them closer to the ground. I could tell he was a bit angry at me, but he fixed the issue without further comment or delay. I would certainly hire them again. The Caruso's run a great family business and deliver a wonderful product.

I noticed the wind was able to 'shift' my fence more than usual - strong winds. So, I called Landmark Fence to see about fixing the post that had become loose from its footing. They said someone would be out - it was summer so they were busy - but in about 3 weeks. The time went by and nothing was fixed, or addressed. So I called again. Then they came and fixed it. It looks great and functions great now too!

We received quotes for a backyard fence from multiple companies; we went with Landmark because they had the best price, were very fast in getting us an estimate, and could do the job within a couple weeks. Overall, we were very happy with the service. My husband is the one who talked with Jim at the initial meeting and went through what we wanted, and he said it went well. We received a quote in our mailbox by the end of that day--which I thought was very nice and quick. The job started within 2 weeks of getting the quote and sending in our deposit. The first day, 2 guys came out to dig the fence posts (about 8 hours). The next day, they came in the evening to put in the cement. It wasn't an issue at all, but I was surprised to see them coming at 5 p.m. instead of earlier in the day; we knew the job would get done either way, so no big deal. Two days later, 2 guys showed up to put in the fence, and I was really impressed by how fast they did it. The fence looks great, and I now have a place to corral my 3-year old and prevent him from running into the alley. I would definitely use Landmark again.

We are writing this review to help those interested in purchasing/installing a fence. Following the first winter, we noticed the fence posts were starting to sink. After the second winter, they sank even farther and continued to do so after each freeze/thaw cycle. After extensive research and extreme stress, we believed that our fence was installed by Landmark contrary to the manufacturer’s specifications. For cold climates, an Ameristar representative advised us that fence posts should be in a minimum of 24" solid concrete footers. In August, 2012, we had a reputable fence company re-install 27 of our 50 sinking posts. Our budget did not allow for us to replace all the posts. When they removed the posts installed by Landmark, they had only 3-7 inches of concrete on them (see attached pictures). Two of the posts had NO CONCRETE. They all could be removed physically by hand without the aide of a jack. Besides installing with an inadequate amount of concrete, Landmark also used Quikrete which we understand cracks easily and allows moisture in. You want a contractor that uses real concrete. The installers who re-installed our posts stated that the original installers probably used less than a wheelbarrow of Quikrete on all 27 posts. We believe Landmark saved a significant amount of money installing the fence this way. The company that reinstalled the 27 posts used real concrete and a half wheelbarrow on every post. Over the years, we made several calls to Landmark Fence with calls intermittently returned. Landmark’s representative stated our property was at fault and was unwilling to take responsibility. Landmark was willing to reinstall the fence as long as WE paid for the installation. We decided we wanted a competent installer. We did try to obtain relief in conciliation court in November, 2011. Unfortunately, this was prior to the reinstallation of the 27 posts and had no proof thus our case was dismissed and the judge ruled that we “failed to prove, by the preponderance of the evidence” that the fence was installed incorrectly. In hindsight, we would have had our fence reinstalled prior to the court hearing and brought the pictures you see attached. Re-installation of the 27 posts cost us $3,000.00. When our budget allows, we will replace the remaining posts next year which will cost us another $3,000.00, bringing the total cost of our fence to $16,719.00. This unnecessary reinstallation will be half the original cost of the entire fence. If you are interested in having an aluminum fence installed, ask how the fence company installs fences and what kind of concrete they use, compare that to the manufacturer specifications, get it in writing and be present during the installation to ensure it’s being installed as the manufacturer intended. Ameristar has a great website with detailed specifications including installation. Hopefully this review will save you from the stress, heartache and money loss we have experienced.

The installers did a great job. Mary the owner was very nice. The salesmen and everyone we dealt with was great. The price was very reasonable compared to other quotes we had.

Almost three years ago, the company was hired to tear down the old fence and construct a new one. The tear down and fence post setting went well enough but the fellow who constructed the gates installed them so that the gate cross members had zero clearance to the posts. In one case, in closing one of the gates, the cross members were so tight against the post, it kept the gate from closing fully and put stress on the post, making it twist to accommodate the gate. The severe winter of 2010 - 2011, snow and ice got between the cross members and prevented the gates from closing completely. When I asked the owner Dan why you have your workers construct the gates this way his response was, “We always do it this way.” I had Dan come out that winter and showed him the gate closing problem in addition to a fence post they had set at the northwest corner of the house that a frost heave caused to lean a good 15 to 20 degrees, keeping the gate from locking at the post. Dan suggested that they build a cross brace above the gate and attach it to both of the posts aside the gate. I’ve called him several times since then. He responded by telling me he is eight weeks behind schedule because of the weather. I don’t know if he had any intention of fixing the post warrantee issue much less the gates.Almost two years have passed since that time, I've built a cross brace and fixed the problem myself. Never have heard from him. I would recommend never using him or his sarcastic worker who said I was nuts with my critique. Incidentally, the fence they replaced is the one my friends and I built and had lasted for twenty years.

Their estimate was a little high, but they were very professional in terms of presenting their idea of what they were going to do and their product. They were on time. I had got a few more estimates and it matched their price. I feel it is high probably because I cannot afford it. I would consider using them in the future.

I called and set up an appointment to get a quote for a new fence in our yard. The salesman came out and did a measurement. Instead of using a measurement tool that one person could use, I had to go out and help him hold the tape and trudge through the snow. I did not mind but my wife would have hated it (and he was the only sales person who I actually had to assist). When we were finished he asked me who else we had a quote from. When he realized the company I had called was probably cheaper he left somewhat quickly and stated he would send me a quote. The salesperson did not know the guage of the fencing the company used. Did not know what the pricing for 2011 would be (every other company offered me 2010 pricing if I put a deposit down quickly). Never provided a quote. I will not use this company. If I cannot get good service when they are trying to earn my business how will they do when they already have my money?

The initial work Landmark Fence did was good but, some of the follow up we had was strong. We had to do some repair work. I would not call it shoddy but, it was a half-half work done by them. The price was reasonable. It was little more than average. I would explore the options first incase I need to get the job done again.

I have left their sign up and told people about them. I had another piece of fence done by another company who I discourage people from using.

They were very approachable, forth right in what I could expect from them and when they said they could do it in a day and a half they did it in a day and a half. They were very clean, polite and did a good job.

The owner came out and gave me a prompt estimate the same day I called. About two weeks later 2 guys came out and did the repair. They appear to have done a good job and got it done in one day. It was hard finding a fence contractor willing to do repair work so I was pleased with the price (although my insurance company paid for it so I didn't bother getting other quotes). They only thing I didn't like was the fact that the owner didn't come out at all inspect the job after it was done. But it seems as though everything was done well so no big deal.

Initial work went well, but not the best experience when I wanted a repair I think should be under warranty.

Great sevice from the outset. Carl was extremely professional and his primary concern was our satisfaction.We love our fence !

Landmark Fence first sent a saleperson out to give us an estimate. He was very good at helping us figure out what we wanted at the cost we were prepared to pay and offered good suggestions for design. The crew who installed the fence was very professional, punctual and courteous. Our fence is aesthetically beautiful and well-built. We are very happy with it and so are our neighbors!

The estimator came on time. He knew his products and gave us the best price of the three estimates I got. He said he would get back to me the next day with a price for new back steps and a price for a custom gate. He never called. A week or so later, I emailed him with some questions. He never answered the email. I informed the company that I chose a different company to do the work and it was because of the estimators lack of follow-up. The estimator called the next day to see if I had any questions. I found that to be very funny. The other company did a fine job and their estimator I'm sure enjoyed his commission.

Landmark was very flexible with scheduling to give us a bid, and in getting the work done in a short time frame, so that the fence would be installed before we moved in. Their pricing and produce were comparable to the other bid we received, but Landmark was more up front about checking the property lines for us, and for having the posts go down further for stability. They were able to complete the job in half a day, and did a good job cleaning up after the work, and piling the left-over dirt where I asked them. They made the whole process easy, and we love the look of the new fence.

We had a great experience. The representative that came out to our house explained everything in detail, and really took the time to explain the whole process, and answer any questions. When the crew came out, they were very efficient, friendly, and detail-oriented. The fence looks great, they cleaned up the area very thoroughly, and we have gotten many compliments from the neighbors.

We were looking to install a ornamental fence for well over a year. After receiving several quotes we elected to use Landmark and am so happy we did. Dan and his team were punctual and professional. The fence is the envy of the neighborhood! I would highly recommend their services to friends, neighbors and family.

The sales guy, Jim, was great. The two guys who came and did the fence were efficient, cleaned up well, showed up when they said they would, finished on time and did great work. I would use them again in the future.

It went poorly. We planned well in advance to have work done before a high school graduation gathering, and were assured it would be done weeks before that. They were 3 weeks late on that promise, and had to re-do crooked sides on gazebo. They forgot to build a planter box we requested and the stairs are now slightly crooked. The deck rails had to be reinforced. The concrete mixer was washed out in the gutter, which then stuck there for about a year. Overall, it was stressful ( they forgot to get a permit ) and sloppy. They did eventually fix the worst of it.

Very well. They completed the job on time, on budget, and they were very nice to work with.

It went great. It went up so quick, they did a tremendous job and they didn't leave a mess in the yard. They really followed the contour of my yard and it looks really nice I would highly recommend this company.

They were excellent. They were just great to work with.

They are knowledgeable. I also got several estimates. They came out on time and finished the work in two or three days. I also had them build a new gate. They matched everything up and I was satisfied with the job. They stayed in contact and even the office called to make sure that everything was going alright.