Landmark Fence

First Five years fence was warrantied and of course no problems. Now its seven years later and I have wobbly fence posts, the stringers are falling off, lots of split pickets, gates don't open correctly (you have to lift up on all 3 gates). Lip service from company but no action from them. Don't use this company with their low grade cedar and terrible installers! On a 6 foot fence they only used two stringers on 8' expanses. No way should fence literally be falling down after 7 years! Would give negative stars if I could...

We hired Landmark to install a cedar fence in August of 2017. We started off on a sour note when I received a call from Landmark on a Friday at 5pm stating a crew would be over the next morning to install our fence posts. When I requested that they come Monday morning, I was told they had a big job they were starting Monday and the only time they could fit us in was the next morning (Saturday AM). Our project was $7000 – I guess that’s not ‘big’ enough for them to be able to accommodate the customer’s schedule. I’ve never seen such horrible attention to detail! Within a week after installation, I called Mary at Landmark and explained IN DETAIL my issues with the fence installation (since no one from Landmark bothered to contact me to check to see if I was satisfied with the fence). I explained that I wasn’t satisfied with several things including: 1. Not only were sections of the fence not level horizontally, but in several locations the fence sections were attached at different levels on either side of the post. 2. After the first rain we noticed that the nails used on our gates were leaving black streaks on the fence. 3. Several of the posts are already splitting or were split when they were installed. 4. The main gate wouldn’t close. After detailing all of this to Mary – including the EXACT location and details of my issues – the owner of the company just showed up to the house one afternoon saying he was there to fix our fence. The only thing he fixed was the gate that wouldn’t close. He told my husband that he would be back to fix the other things at a later time. To date, no one has been back out to our house to correct the fence; however, they have managed to call us multiple times asking for payment. My husband explained that no one has returned to correct our fence but Landmark staff states they wouldn’t make the corrections until we pay them in full – then we can get those things corrected by taking advantage of their warranty. In my opinion, these are not ‘warranty’ issues – the fence was not constructed correctly and I notified them I was not satisfied. Based on other feedback left on Google Reviews, Angie’s List and YELP they are not known for responding to warranty requests. It’s not ‘warranty work’ when they use the incorrect type of nails that leave black streaks on a fence. It’s not ‘warranty work’ when the fence is not horizontally level. It’s not ‘warranty work’ when two sections of fence attach to the same post at different levels. In addition, when Carl was at our home in July 2017 he NEVER mentioned that Landmark was closing their doors. Shortly after installation when I called them to discuss my issues with our fence installation, my call went to voicemail and THAT’S how I found out they were no longer accepting new customers and closing their doors. Had I known when I called them in July for an estimate that they were going out of business, I would have taken MY business elsewhere! Good luck getting warranty work out of a business that is no longer in business.

Installation was fine but as others have noted here, they do not respond to requests for repair. We have two posts that have rotted out and have called several times but no response. They are not interested in repairing the fence once it has been installed.

Good work. Crew sealed up afterwards. Nice folks

Excellent. Couldn't have been better.

Loved the fence when they had finished installing it, but after 5 years, one post rotted out. Two years later three more posts were totally rotted. A WARNING ABOUT THIS COMPANY: Make sure someone is home to make sure the post installers properly install the posts. On the posts that have failed, installers put the post directly on the soil. One post had a whole side that had no cement. I had the owner come out and look at the situation. Because of their 5 year guarantee, they will do nothing. He told me that basically "it's just normal fence maintenance to replace the posts every 5-7 years". I KNOW from talking to neighbors and other fence installers this isn't how long a cedar fence post should last. AGAIN - watch the workers carefully or they will cut corners and you'll be constantly replacing the posts (as I will have to do).

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Landmark fence was remarkable with their professionalism and service and they cost much less than the other companies I looked at.  They completed the work in two days and when I showed up and told them that I had explained something wrong, they happily fixed the problem.  I work with many companies and this was so simple, I can't believe it.  My new fence is beautiful.  My only regret  is that I didn't do this sooner.

We found them through our neighbors.  They are excellent. Their craftsmanship is excellent. Their service was exceptional. We actually gave him some ideas to design but it turned out just beautiful.  He was really nice to work with. I would highly recommend him.

It went well.  Carl gave the initial estimate and was helpful with good insights.  The installers came when they said they would.  The posts were put in on a Monday, and the fence was installed on Friday.  Very friendly and cooperative workers and office staff.  The fence looks very good, the posts are securely anchored and the joints were well measured and fit well.  I referred my neighbor and was told I will get a $50 referral check.  I am still waiting for that.

It went well. They had to come out to make a couple of adjustments, but did so without a problem.

In 2010 I had Landmark install my ornamental fence. Tom and his team were very responsive at that time.  Fast forward 4 years and I now need a fence repair.  I've been calling for months to get on the schedule and the ladies that answer the phone are very rude and even argued that Landmark did not install my fence.  I offered to email over a copy of the papers and asked if they destroyed my records for some reason.  Upon ending that call I got a call back later stating they had found my records and would put me on the "schedule".  I asked for a timeline and they would not give me one.  I've called multiple times for months and am told "you're on the schedule". Well now the snow is here and the gate is going to be damaged more, thanks Landmark for your bang up customer service.
My guess is that they want the warranty to expire so they don't need to fix the gate. 
When researching a company to install a fence ask about their repair service and timelines for the service as that should play a factor in which company you select, it's not all about the price.  Don't make the same mistake I did.

Showed up on time as they said and did an excellent job

Carl my sales consultant was excellent. I was initially leaning towards using another company and type of fence but the price was right and I was very impressed with his knowledge and he made me see the whole picture. I have 2 rowdy dogs and turn around time was also important. The installers were neat and quick. The fence looks beautiful. No complaints. Angie's list is awesome. A must have tool for homeowners!

Very pleased with the end result. The dogs are contained within a beautiful fence. They can't see the houses on either side of us because of the privacy fence, but they (and we) can see through the 6 foot California chain link fence into the woods beyond our back yard. The California chain link fence also allows a wonderful breeze into the yard and affords us a beautiful view from our lower level windows. 
The crews were great! Very professional and courteous. They worked and worked solidly in the hot sun. I brought an Igloo drinking water cooler full of ice water out to them and, in the afternoon, brought ice cream out. The guys were very appreciative. 
My neighbors have mentioned they were also impressed with the speed of construction and the look of the final product. We all believe it enhances the house and increased the property value. 
Thanks much Landmark Fence folks!!!

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Their estimate was about the same as all the other guys in the area, but we had friends who had used Landmark and highly recommended them.  They did a great job and gave us good advice on the style of fence and how to maintain it.  We would definitely use them again.

See above comments.

Called Dan late in the winter season for an estimate on a large cedar fence project. Showed up and was very professional. Set posts up and put up over 200 feet of 6 foot fence in less than a week. Very clean and courteous crew and I am loving my new fence! Not to mention it smells great too!

Service was good - they had to remove an old chain link fence and then install a new privacy fence. There were some awkward angles where it connected to the house and the garage - they were very thorough in the design, and very focused on helping us make good decisions. Also very patient with the "design" process, in terms of helping us pick a style of fence. Great communication as it related to install (rainy year, but they always kept me up to date as to where I was in the que). Install went smoothly - they didn't trample any of the landscaping, which I was very impressed by. Their pricing was a little bit higher than the other estimate we had gotten, but the sales experience with Carl was much better, so we went with them, and were glad we did.

Well, I am pretty happy with my fence. It looks fine when they put it up and everything. We talked about how it would last a long time and one of the post got rotten quickly so that is one of their bad marks.

• When meeting with the sales person, no matter how detailed they may seem - get everything you want in writing. From caps, to style and whether it is to be contoured with the landscape or stepped ( huge difference in the look ). 
• Discuss gate construction and the closing mechanisms in detail. Be specific about design and security/latching. 
• When posts are being set, inspect both the qaulity of posts and the amount of concrete being used to anchor those posts. There are exact amounts available online, and you should know this in regards to your soil integrity. These are the bones of your fence. 
• Make sure the posts are allowed to cure for at least 3 days before the fence is built. This will avoid heaving issues and give the fence the best foundation. 
• Be home when your fence is being installed, and meet with the foreman or lead fence builder BEFORE any work is done to review EXACTLY what you are paying to have installed. Go over caps, gates, whether it will be stepped or contoured. 
• Be aware that anyone on your property working, you are potentially liable for injuries. 
• Make sure that workers donot bring family members or friends to the job site. 
• If there are errors with the construction, material quality or the asthetic of the fence, make sure you email ( document ) and call the office immediately.  
• Our situation with Landmark Fence began with not enough details in the contract and we were "assumed" to have a design that contoured not stepped. Which when you have a deck or other level surfaces in the City looks really bad. Then owner, Dan, tried to talk us into the design despite us insisting it isn't what we wanted. We had many exchanges about all of the above details which we wanted to share with future customers of Landmark Fence. Mostly, do not be talked into what you do not want, and monitor the work carefully. During our court appearance, another thing popped up that we feel we need to mention. Alot of what we are sharing here is supported in other reviews on Angie's List about Landmark Fence. 

There are too many very qualified fence builders in the Twin Cities area, so shop around. Landmark should have made it easy for us during a very stressful time, but instead they were the only contractor during our large reno that wouldn't be the professionals they proclaim to be. During a time when a neighbor lost her husband and dog, we wanted to install a privacy fence to help her out. Landmark fell short and in fact, couldn't understand why we needed to take care of our neighbor so quickly. She is 68 and her children bought her a puppy...that is why we cared. To go the extra mile, in a neighborhood, makes a community strong. Landmark let us all down...and the neighbors took notice. Good luck & do not accept less than what you ordered! 

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It was great.  They were far more organized than all other vendors we talked to. They were clear about how long it would take. They were in and out in three days and we are very happy with their work. We used them last Summer.

Sales Consultant Jim Haas was very responsive to my calls and emails. This was one of the main reasons we chose Landmark. Fence looks good. Installed within a couple of hours. We did request Pyramidal Hatteras post caps (written on contract), however they installed a different style - Flat Hatteras. Not sure why.

They installed the fence and we had a couple issues a couple months later but after a few cals, they came out and resolved those issues.  Quality work and a good price!