Great Garage Door Company
About us
Since 1985, Great Garage Door Co. has been meeting the garage door needs of residents in the Twin Cities and surrounding area. We have a history of quality work, and over 50% of our business comes from repeat customers or referrals. We service all brands of garage doors and openers, and we install them all as well. We offer great warranties for our services. We offer a variety of styles, and most doors are available in stock. We can also do custom sizing, should your garage require. We do quality work for commercial and residential clients, and you can check out our showroom to see our options. When you decide on a door, our company installers will do the job with skill. Call today for a free estimate.
Services we offer
Great Garage Door Company
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 4% | ||
| 1% | ||
| 3% |
Major ethical and legal concerns. We chose them based on all the positive ratings, so was shocked when we learned that there installation was not going to meet code. We asked about how they were going to power the openers (as in old garage homes there are no ceiling outlets). They said they were going to use a long extension code. We thought that was odd and talked to the city and found that is against code. Rob - the salesman at Great Garage Door suggested he has an extension cord for his own garage opener at home and that no one would check. Red flag!
Any company that suggests an illegal installation to me crosses the ethical line of what they would put in that could cause safety issues or fines.
They were very courteous, friendly and responsive - but any business that crosses that legal line is too hard for me to trust or give business to. Just not worth it.
they installed the garage door opener. I was still in their system; however, I have not been plagued by advertisements (greatly appreciate that). Very polite and professional customer service. They were able to come out the day I called. I explained the problem, they gave me a rough estimate and good guess of what the problem could be. They gave me a two hour window (not a problem). A service man arrived, very sorry, I forgot his name. He was polite, professional, and quick. He quickly assessed the problem, explained to me what the problem was, and was able to quickly fix it. He also noticed a light bulb was burnt out; at no extra charge, I provide the light bulb, he replaced it. It was 50.00 less than originally thought, because the gears were not the problem.
It turned out to be a simple fix and while he was here he took it upon himself to do some maintenance all of this was done in below zero weather, we were very impressed
new opener. We are very pleased with this company. We purchased our garage door from them 15 years ago and have been very happy with that as well
Please delete this review. Wrong company.
Excellent service and quality.
new door much nicer than original and better insulated, garage door opener is mounted to the ceiling under a bedroom, old one was so noisy, this one you can barely hear. Even the dog thinks its quieter because she doesn't start barking because she no longer can tell when the door opens
The service person advised me while the retainer and rubber seal should be replaced not to do so until spring. That's because I've got water near the garage door from snow melting off my car (as does the neighbor). If he replaced it now, he might need to do it again before the winter is over and charge me again (it wouldn't be warrantied).
He also recommended calling a handyman to correct the water issue. I talked to the HOA handyman today who told me the problem is snow melts off my tires and mud flaps. The garage floor not totally level so it forms a small puddle in the corners. He said there's not much can do about it. Other people in the HOA have come to him with this problem. If that's correct, then I'm not sure what to do. He advised me to sweep it out, etc which I can do. In that case, would the rubber seal just need to be replaced yearly but it would not ever be covered by the warranty?
I plan to call them again in the spring to replace the retainer and rubber seal. I asked how much it would cost and he gave me a ballpark figure around $150. So it isn't a huge repair.
While I wish they could have done the repair today, I do understand the reason.
He then did a garage door opener tune up.
"[member name removed] : You are 100% correct. We did the door installation on 9/16/2013 and did not get back with the piece of trim until 9/27/2013, eleven days later. First off there is no reason we did not have it on our truck to begin with. Second we try to make sure all our warranty work is completed within 5 working days (if it is something that does not effect the operation of the door) and we were way outside that time frame. It was completely our fault and I apologies for the inconvenience. Steve Donohue"
Licensing
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