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COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC
Electrical Baseboard or Wall Heater - Repair, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
Countryside is an award winning HVAC company in the western suburbs of Minneapolis. We provide great service, quality installations, and knowledgeable solutions for any situation. Our friendly staff, along with our technicians in the field make working with us an easy choice in selecting your heating and cooling contractor.
Business highlights
51 years of experience
Services we offer
Residential & commercial heating and air conditioning replacement and installation, UV and germicidal lights and home automation., air balancing, air conditioning systems, air exchangers, air filtration systems, boilers, dehumidifiers, duct cleaning, fireplace service, forced-air furnace, garage unit heaters, geothermal, heat pumps, humidifiers, maintenance, tune up
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.456 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 9% | ||
| 0% | ||
| 2% | ||
| 11% |
Showing 26-50 of 56 reviews
Daniel G.
Jan 2016
unknown
Suzanne R.
Dec 2015
JACK P. Was terrific. I was concerned about my furnace and got a great deal on Angies List. Last year another heating company had a rep. who scared me into thinking I needed a new furnace and air conditioner, without even looking at the air conditioner or testing it - both were 10 years old. JACK was professional and honest. I completely trusted him, which is important to me as a single mom. He took two hours to clean my furnace and showed me the IMPORTANCE of buying the better quality furnace filters - aka 3M - plus explained how he couldn't ascertain the condescension problem until the spring when he could test my air conditioner. Completely honest and different than my last vendor. If I need a need system -air and heat -I'll be sure to buy from them. Plus I bought the monthly service plan after he explained it in a no pressure way. Highly recommend this company and they try to keep the same rep assigned to each customer - very smart idea.
CHERYL N.
Nov 2015
Provider never called back. I ended up calling someone else.
George Z.
Nov 2015
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George Z.
Nov 2015
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REBECCA A.
Nov 2015
unknown
Diane D.
Oct 2015
unknown
Brian G.
Aug 2015
unknown
Connie C.
Aug 2015
unknown
Michael D.
Dec 2014
It went very well. the Technician Brian was great. He quickly diagnosed the problem and got it fixed and back running .
VICKY S.
Jun 2014
Took 2 calls to get the appointment set up (never got a call back from my first call), then it was smooth sailing
Jennifer B.
Apr 2014
unknown
Linda R.
Feb 2014
Beware of Countryside.
They are not there when you need them. My parents are elderly snowbirds. Two weeks ago in the frigid January cold I received a call from their alarm company that the temperature alarm went off in their home. When I arrived the temperature inside was 40 degrees.
They purchased the furnace from Countryside and even though they promise standard 24/7 emergency services, for years my parents have paid extra to have ‘priority’ emergency 24/7 service. The first call to Countryside was at 10:30 pm. then at 11:00 pm, then 11:30pm. They kept promising a technician would return my call. NO ONE EVER CALLED. I called their number which is an answering service every hour after that. I didn’t know how long it would take before the house would get to 32 degrees. The answering service told me they were continually trying to reach someone. NO ONE EVER CALLED.
I didn’t know if I should call another service company even though my parents had been paying Countryside. It wasn’t until 7:00am the next morning when their offices opened that they even found out that there was a problem or that I had been calling all night. I know Locksmith services that have better late night back-up systems for emergencies.
Worse than that, when I called a week later to complain to the Service manager I gave my name and number and what the situation was. Yes they remembered it. I was only able to talk to the receptionist as were my parents. I asked that the service manager call me back. It has been a week and I have never received a call back. You cannot depend on Countryside when you need them!
They are not there when you need them. My parents are elderly snowbirds. Two weeks ago in the frigid January cold I received a call from their alarm company that the temperature alarm went off in their home. When I arrived the temperature inside was 40 degrees.
They purchased the furnace from Countryside and even though they promise standard 24/7 emergency services, for years my parents have paid extra to have ‘priority’ emergency 24/7 service. The first call to Countryside was at 10:30 pm. then at 11:00 pm, then 11:30pm. They kept promising a technician would return my call. NO ONE EVER CALLED. I called their number which is an answering service every hour after that. I didn’t know how long it would take before the house would get to 32 degrees. The answering service told me they were continually trying to reach someone. NO ONE EVER CALLED.
I didn’t know if I should call another service company even though my parents had been paying Countryside. It wasn’t until 7:00am the next morning when their offices opened that they even found out that there was a problem or that I had been calling all night. I know Locksmith services that have better late night back-up systems for emergencies.
Worse than that, when I called a week later to complain to the Service manager I gave my name and number and what the situation was. Yes they remembered it. I was only able to talk to the receptionist as were my parents. I asked that the service manager call me back. It has been a week and I have never received a call back. You cannot depend on Countryside when you need them!
Response from COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC
"We had technicians working around the clock trying to keep people warm and they admittedly failed to respond and confirm the receipt of their request for service. Our service coordinator spoke to the homeowner (our customer) right away in the morning and a technician was dispatched immediately and heat was restored. Afterward, our customer was very thankful and appreciative for the quick response. Countryside’s owner even spoke to the customer to answer some additional questions he had regarding the service and once again was thanked for the quick response. All of our communications took place with our customer, the homeowner, [member name removed]'s father who was in Florida. Our service manager did attempt to return [member name removed]'s phone call but was unsuccessful. If there are any issues that need to be addressed with this particular call we will be more then happy to address them with the home owner who is our customer. However, we are taking extra precautionary measures to ensure this was a one time occurrence and customers have confirmation their call was received and is important to us. Our calls are taken in the order they are received and prioritized by the order of urgency in the extreme situations where we experience extremely low temperatures and we have to take calls in a priority fashion and get to everyone as quickly as we can. Countryside Heating & Cooling has been a leader and setting a higher standard in the heating and cooling service industry for 40 years. We take great pride in providing exceptional service at a fair price and take extra measures to ensure that all of our customers are comfortable in their homes"
David D.
Jan 2014
Great service from Brian! He was at my house 20 minutes after I called, and was very professional and friendly. He also took the time to show me a few things that I can do to maintain my HVAC system between visits. We will definitely have him back for more routine maintenance.
Bruce B.
Jul 2013
Generally very good.
There were a few small glitches with some technical complications. Began work quickly.
Took longer than expected - 4 working days to complete. They had different installers working on different parts on different days. Had to call one time to get them to come finish.
There were a few small glitches with some technical complications. Began work quickly.
Took longer than expected - 4 working days to complete. They had different installers working on different parts on different days. Had to call one time to get them to come finish.
MAX W.
Mar 2013
Service staff installed new furnace and cleaned up nicely. Great job!
Christopher D.
Feb 2013
They were great.
Jim B.
Feb 2013
I am part of their service plan. I have my furnace inspected annually and my air conditioner serviced every 2-3years. I find them very professional, corteous and spend the time to go over with me their inspection/cleaning results. This is a very good company to deal with. I originally bought my central air and furnace from them.
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VICKY S.
Jan 2013
overall good experience for a routine job- fall tune up
Response from COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC
"Customer, Thank you very much. If there is anything else we can ever do for you please let us know. We really appreciate your business and your taking the time to give us a positive review."
Jennifer O.
Oct 2012
The technicians have always been very neat, professional and pet-friendly.
MAX W.
Jul 2011
Countryside always is reliable and does a great job. The technician explains what he is doing so I can understand.
Response from COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC
"Thank you Member. We appreciate your business and are always looking to serve our customers better. Please consider following us on facebook, and let us know if there is anything else we can do for you in the future."
Connie A.
Apr 2011
They are top-notch.
Response from COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC
"Thanks. We are happy when you are happy. Please consider following us on facebook and let us know how we can better serve you. We appreciate your business."
Mitchell P.
Mar 2011
We spent about $5000 on that service. My husband actually worked with them more than I did, but they went above and beyond. We were going to do something different than what we ended up doing and they wanted to save us money and had another way. They were just very honest and we literally liked the sales person that helped us. Their prices maybe on the higher-end, but they saved us money in other things, so they saved us money, but it they can give us more for the money we would take it.
Response from COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC
"Thank You, glad we were able to save you money. We really do care about our jobs and we really do value our customers. Please consider following us on facebook and if there is anything else we can do for you please let us know."
Tom P.
Jan 2011
The men were there for about 2 hours according to my contractor. I got a bill for them being there for 6 hours. They did a poor job, in the winter - cold air pours out of the unit and I am told they did not seal it properly. This company is not honest
Eric J.
Jun 2010
The furnace had broken down. They came out to find out the problem and they identified it. However, I had to replace the entire furnace. It was a very old furnace. They charged $130 for the service. Their price was fine. I would use them again, but they are very far away.
Response from COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC
"Glad we could help you out. Please consider following us on facebook. Thank you for taking the time to let people know that we did a good job. We appreciate it."
Licensing
State Contractor License Requirements
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FAQ
COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC is currently rated 4.4 overall out of 5.
COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC accepts the following forms of payment: CreditCard
Yes, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC offers free project estimates.
No, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC does not offer eco-friendly accreditations.
No, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC does not offer a senior discount.
No, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC does not offer emergency services.
No, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC does not offer warranties.