Allstar Construction

Preamble: I purchased my home from a party who had a new roof installed by All Star in October 2013. The home was purchased in August of 2014, and was specifically advertised as having a brand new roof among a few other things. The following account is factual and objective. I am trying to check my feelings toward All Star and focus on the full consumer experience. December 2014: Had the scuttle attic completely re-insulated (blown and spray foam) -- including the area by the chimney. All work inspected by my municipality. June 2015 (less than 2 years after install of the new roof): During a remodel in our home, we witnessed some new and historic water staining to the drywall being installed near the hearth of our home. Some of this staining was new from a rainstorm we had the day before, and other was more historic -- from previous roof issues relating to water. I pulled permitting records and found All Star did the roof back in 2013. I contacted them to come out and inspect the roof for leaks. All Star came and stated that they believed the chimney to be the culprit -- recommending that it be sealed in mortar cracking. Sealing was completed shortly thereafter. June 2016 (less than 3 years after the new roof was installed): I was having 2 different plywood pieces of soffit replaced, and noticed quite a large area of dry rot under the soffit once it was removed (this dry rot was directly below the historic drywall staining I mentioned earlier). A couple joists were rotten and not structurally sound, and some of the decking was rotten as well. There was some restorative work done to the decking, but the rest of material should have been repaired BEFORE a new roof was installed since the area was easily accessed. I called All Star and the agent stated that they would look into why that wasn't done (this gentleman was "new" to All Star and that the work predated him). This agent also stated that this "didn't look like All Star quality work". I was then told that the records they had on file showed that the former homeowner had passed away during the install. The agent suspected this was why they didn't address the bad material -- presumably because they wanted more money to address the rotten timber (this is my personal speculation). Since the area was dry and I didn't see any signs of new moisture, I elected to have the person repairing the soffit sister up a couple new 2x4s to strengthen the area and reseal it. Summer 2017: I had the chimney redone by a master mason. All tuck pointing was done above the roof deck. March 2018: I witnessed a small amount of water slowly weeping from the soffit where the dry rot was found in 2016 (under the fascia -- coming from within the roof). It wasn't a great deal of water, but because I knew the area had been of concern in the past, I wanted to have All Star look at it. They came out promptly and took a look at the affected area. They also crawled around in the scuttle attic to see what was evident in that area. After looking for 10-15 minutes, they stated that they thought the attic insulation needed more work done by the fireplace, and that the area may be producing trace amounts of moisture from warmer air escaping into the cold attic in the winter -- in turn causing frost that turns into the small amount of water during melting. They also said it could be as a result of heaving of ice from melt and thaw on the roof itself. The conclusion of that visit was that they would come back and look at the roof once the snow melted (within a week or two), and pull together numbers for what they proposed for insulation work in the event that was the culprit. April 2018: I receive an email quote from All Star with projected costs for tearing off the roof by the chimney, adding in new insulation and rebuilding the roof in the affected area. $4,500 worth of work for a roof that wasn't even 5 years old -- and with a track record of documented historical issues. I point out to All Star my frustration that they're asking for a substantial amount of money without actually confirming the root cause of the problem -- or even visually inspecting the roof free of snow. At this time, I also questioned why the material under the new roof wasn't properly addressed (the historic drywall staining, or the couple rotten 2x4s). This was a clear indication that the area was problematic when the roof was replaced in 2013. AND, if they had the roof off in 2013 when they repaired it and saw this damage, why would they not have addressed this insulation concern then as well?... Even if the consumer decided they didn't want to pay more for the fix, I would think it was a necessary enhancement to avoid a potentially chronic problem. Their response was neither helpful or solution-oriented. They cited that the roof is out of the statutory 2 year warranty mandated by the state, and that the contract was executed with the former owner -- not me. Essentially, they claimed that they owed me nothing as someone who was not party to the original contract (the contract they just argued was already satisfied, since 2 years had elapsed). I stated that this wasn't a satisfactory conclusion, and that I wasn't asking for free work to be done -- just that we (All Star, and the consumer) work together to find an affordable solution where both parties can rest knowing the issue had been addressed properly. After receiving another email shirking responsibility of any kind but stating that they'd be happy to do the proposed work, I stated that I would simply leave my comments with the BBB and other word of mouth. I then received another email from the All Star offices (Jamie) stating that they would no longer even visit the property to talk about solutions. I placed a call to Jamie (and left a voicemail) in hopes that we could still civilly discuss options that don't involve me halfway re-roofing my home 5 years into the "new roof". I received no return call. My experience with All Star was unfortunately not a good one. Even with supporting evidence (dating back to within the 2 year warranty period), and backed by common sense (you don't build on bad materials when you know of an issue -- especially when you have the opportunity to resolve it with a couple pieces of timber and some spray foam), All Star elected to frustrate a consumer instead of helping them find a respectful solution.

Terrible. I've never had such a bad experience with a company like this before. I would never hire AllStar again. Their sub-contractors are fast but messy. They threw trash in my attic thinking I wouldn't find it. They left nails, screws, sheet metal trimmings, etc. all over the ground. Cigarette butts and plastic spoons too. I had to call the General Manager and Production Manger out to my house to hear my complaint and clean up their mess. That still didn't work. I had to borrow a lawn sweeping magnet from another roofing contactor working in the neighborhood. I filled up the bottom of a shoe box. Although the building permit included a sound plan for safety precautions, the sub-contractors didn't follow it. There are OSHA safety standards to follow, and not one on them carried a card. I asked. Never once did I see them harnessed up and tethered to a 5000# safety point. They throw shingles up into my backyard trees and bushes and walk away. Busted up a cap on a post on my deck and didn't do anything about it. The installation of the gutter screens is not complete. I called twice about this. All-Star has no control over their subs. All-Star even ordered the wrong color gutters. I wanted a staircase installed off my deck, so as long as AllStar was there I asked them if they could do that as well. "Sure" their general manager said, and he quotes me a little over $2800. Next, he shows up with a contract for $4100. I sign it but realize I'm getting taken for a ride. AllStar doesn't do anything for several months. Next, I get an email from their sales rep assigned to my project, that additional costs are needed in the amount of $2000. Come on, $6,100 to build a wood staircase that is 7' tall? This is already a signed deal! Not an add to a contract. You eat the cost. The general manager doesn't return phone calls, text messages, or emails. The production manager (the one bright aspect of the company) does.

I've had good experience with them. ?It was expensive because they replaced all the windows but the insurance paid for it. ?I had a good experience with them.

All Star construction did a fantastic job Jeff the project manager was excellent from start to finish excellent quality and attention to detail I would highly recommend Jeff and all star to anyone

The representative came out the morning I called and said there might be roof repairs needed. I got all my insurance info needed for the work as quickly as possible, but then the Allstar rep waited a whole week to tell me that I didn't want to hire them to make the repairs since it only amounted to sealing some gaps around the vents on the roof (because they have a minimum they charge). He told me I should call a handyman instead (which I could have done the first day of the leaks...). I also needed insulation in my attic replaced, so I asked if Allstar would do that and the rep said he would give the info to his boss and get back to me. A week or so later he called and said the boss was out of town and he would call me later. He eventually called back and gave me a vague description of what could be done. I asked if he would come out to give a more precise estimate (since he hadn't been in the attic). He said he could come on Friday and would call in advance. He never called, never showed up and I haven't heard from him since. I didn't appreciate being given the run around for a week when my roof was leaking during every storm! Then I gave them another chance and my time was further wasted. If you don't want someone's business, just say so upfront!

Very poor workmanship led to waiting a month+ for them to come back out and redo all the caulking around the windows. They acted as if touching up the paint around the windows was a huge favor to me even though the contract said it was covered. Same with interior staining, I had to argue with the project manager to get someone to come out since the contract was SO poorly worded. When the work was finally finished I tried to get a hold of the PM but he wouldn't get back to me. Two months later I get an email threatening collections. Not a good experience. Poor quality. Average prices. I won't recommend them.

Within a week, our roof was scheduled to be replaced. Renda could have the AllStar team at our home by 7AM. Sure enough, I opened the garage door at 6:55AM to remove our cars and saw the AllStar crew waiting down the street! By 7:05 AM the foreman was at my door and shingles were flying off the roof! My husband and I left at 7:15AM for work with a roof full of workers. Around noon, or maybe before, Renda called to let me know that the roofing was complete. She even emalied pictures. When we arrived home that evening the shabby, storm damaged roof was gone. A brand new roof was in place! Even better, the plants, shrubs and trees around our home looked untouched and the yard was free of debris. We were so thankful!

John Sheldon and Allstar saved the day! After hail damage, my home needed extensive renovation: new windows, siding, roof repair and more. John and his crew did excellent work from start to finish. In addition, John was instrumental in getting insurance reimbursement for the projects. Highly recommend John and his company!

It went very well, better than I'd hoped.

I have sent many clients , friends, and family over to allstarconstruction and have always had positive feedback. They are a professional top notch construction company who does a lot more than roofs!

Allstar is professional, timely and has great pricing. They go above and beyond to provide a high level of service throughout the project.

We are an insurance agency and have often referred our work out to Allstar using John Sheldon specifically as a contact. He follows through with his word and work.

Renda and the roofing team made the entire project as pain free as possible. Renda made us feel at ease, despite our worries and nervousness that come with such a large project! We moved into our home just two years prior to the storm damage, so we were understandably upset. Our roof looks great! The roofers did such a professional job. I am a night shift worker, and believe it or not, I slept soundly through the entire install!

Allstar Construction was professional and very great to work with - Renda our project manager walked us through a very confusing process after a recent storm and helped us meet with our insurance company and got the roof approved for full replacement. Jeff and the crew were professional, fast and friendly - hardest working guys I've ever seen! They cleaned up everything - did a great job and we're gone in a flash. The communication made the process go really smooth. We are very happy with our new roof and would recommend Allstar Construction to anyone that wants to work with the best - A's all around start to finish - thanks so much Allstar Construction -

John Sheldon called me to talk to me about what was going. He asked questions that I would have never thought of. He was very detailed and very friendly. He came over walked me through what he saw and said he would get back to me with a quote and a date of repair. He was very nice, not pushy and didn't talk down to me. I will refer business to him and his company.

From the first visit by Renda Baird to the final inspection by Renda and Jamie Thurston, we were perfectly satisfied with every step in the process. This was a major project which basically replaced the entire exterior of our rather large house. The entire roof and all the siding and trim were replaced with new materials. Our house was 19 years old when the storm damage occurred. We can't say enough about the high level of communications and quality of the work. Please use us as references. Allstar did a great job.

Very well. Renda Baird was the project manager and saw everything through to the end. She made herself available and continued to be responsive even after she had the work which set her apart from many other of my similar experiences.

They showed up on time and replaced our garage roof in one day - we were so grateful for their prompt service - the gentlemen presented themselves with the utmost experience and determination of the job at hand, which only took them one day from beginning to end. And cleaned up everything with utmost care and made sure there were no nails left behind. Renda Baird followed through with every promise that was made to include talking me into a $100 upgrade which we are so happy with. We would definitely recommend AllStar Construction to our friends and family or anyone wanting a professional job done.

the roof was done in one day, removing the old shingles, install new shingles the crew covered the bushes, picking up the nails with magnet, cleaned the driveway and around the house. the crew were polite and cleaned the whole area.

One of the best experiences Ive had with contractors. Renda was there all the way through the process with honest caring recommendations. I left for work at 8am when the crew was starting. I came home at 5pm and if I didn't have a beautiful new roof I would never have known there were there. Quality professional work and excellent clean up at a very competitive rate. Don't hesitate to hire this firm with confidence

They showed up when we expected and the work was completed in a timely manner and done to our satisfaction! Thanks All Star Construction for a great job!

The Allstar staff and roofers did an excellent job. Renda impressed us from the beginning with her " had to earn our business" attitude. She and Jamie also did an excellent job working with the field insurance adjuster and insurance company reps . to ensure we received the full benefit of the claim we were entitled to. Renda was also very helpful in shingle brand and color selection. Finally Jamie was on the job to make sure the installation went smoothly and inspected the roof when the job was complete to make sure it was done to our and Allstar's satisfaction . I would highly recommend Allstar to anyone needing a new roof.

Excellent. Very professional from start to finish. We always felt like we were in good hands, especially with Renda. The roof install took far less time than we expected. Clean up was great too.

The confusing part of insurance claims is the billing and paperwork our project manager from Allstar took care of everything. We would highly recommend the Allstar service. In fact we did - We sent them 3 referrals already!

So many broken promises and issues we had to fight for, this was a horrible experience from start to finish. During the sales phase I had included many things in the contract, such as aluminum wrapped brick molding around all windows and door frames, and that the garage door brick molding would be seamless. It was a good thing, because they wanted to charge me $150. / window frame for the brick molding, until they realized it was included in the contract. Then another battle over the seamless aluminum brick molding over the garage door. The contractor argued with me over it and said: "We don't get paid much to do this job." I was promised that there would always be someone who spoke English out on the job site, and there wasn't. I had to rely on my 8th grade Spanish class that I learned decades ago.When the siding finally came together at the NW corner of the house, they were off by 2 inches. They blamed it on the foundation of the house... They used a 2 foot level instead of measuring from the soffit down and snapping chalk lines like they should have, but there were in such a insane hurry to get it done any old which way that they could, they just didn't care how it looked or if it was done right. So many times I had to stop them and have them correct something that I saw. Like the house wrap Tyvek not taped in the seams or siding that wasn't straight. I had to kick the window installer and siding installer off the top of a brand newly installed air conditioner, they were standing on it, using it as a ladder... They damaged a ladder of mine, they used my tools for a lot of the work. I felt like I had to supervise them because I simply did not trust them to do what they said that they were going to do. It didn't give me a lot of confidence when here I am, a laymen with a degree in electronics and nursing, who had to stop these professionals to correct some of their obvious mistakes as they were occurring. Once the install was complete we had a water leak sometime in March. I did some investigating, because we have NEVER had a leak EVER in this house which was built back in 1968. I noticed a icicle water fall running down the siding next to the roof line, and next to this on the roof was a piece of corner trim that was installed flush with the top of the shingles on the roof. This corner trim was catching water that would melt and it was forcing the water underneath the siding and inside the house causing interior damage to occur. The ceiling, drapes, and wallpaper was damaged. The cost to fix the interior damage was a lot. Initially Allstar agreed to fix their problems, but then later denied making that claim and refused to help with any interior damage that they caused. Allstar claimed that due to ice on the roof, they could not be held liable for the damages. I could easily reproduce the failure with a garden hose on the roof to provide the water source, and like I predicted, the corner trim board collected the water and forced it underneath the siding and it ran inside the house with fresh water marks on the backside of the sheet rock (which I could view from the unfinished laundry room). They promised that the landscaping would not be damaged, and they walked over the hostas to the point they were flattened. The gutters had to be adjusted because they were not draining.